Customer Reviews for 1023 Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

My experience with this location was perfect. Professional and helpful staff. Accommodating due to my experience with another location the same day. I would recommend this specific location to anyone I know, myself included

Rating:

2.0

This one is tough. The location can be hard to find and it’s really not in a great place. On the other hand the staff was amazing. As soon as I drove in the guy came out of the office and helped me return the truck very seamlessly.

Rating:

5.0

Nothing

Rating:

5.0

James was fantastic! As a senior citizen, he was very helpful and made the rental experience a good one. I will recommend this location to anyone.

Rating:

5.0

Thanks for helping me out!

Rating:

1.0

Billing nightmare from beginning to end, month after month. I still don’t believe I’ve received complete reimbursement for the silicate charges My only positive feedback is with Tony and Diane. They both tried repeatedly to remedy the situation with no luck. System needs to be fixed. Thank you, both.

Rating:

5.0

It was a very easy and fast process to rent, excellent and friendly customer service provided by Tony, I will definitely rent again from this location.

Rating:

5.0

location under some construction, office was hard to find, but once the construction is done it will be lovely

Rating:

1.0

I ordered additional equipment and it was not there. Give me back 10 dollars.

Rating:

2.0

“Pre” check in could only be done on site. No shady area to see my phone. 43 minutes in a gravel lot before It was completed. Lock on key holder was difficult to open. Jiggled the dials and finally got the key. Key to attached padlock not on keyring. No appliance dolly, as ordered. Furniture pad container was empty. Got in truck…. Gas tank was almost empty. 1 hour of my rental time used before putting it in Drive. After loading, cargo door got stuck open due to latch. Another 45 minutes to fix it so I could drive to my destination. I have photos of the latch. All business done via the app but there was no way to charge my phone during the time truck was used. Phone died before return. Had to stop and charge it a little before returning vehicle. App does not let you go back if something was missed. Tried calling UHaul number because I did not have code to gate, message said it was “ past business hours”. Did not receive email with code until after my phone was fully charged, long after I returned the vehicle. This was a 12 hour round trip. Before you ask, My phone was at 100% when I began this whole process. Used Waze for directions during whole trip, so that used up quite a bit of battery life. Vehicle did have a cigarette lighter option, but I was unaware I needed the adapter. At $1.19 a mile, I was not going to backtrack to get it. This is my first nightmare experience with UHaul. I will never use this location again.

Rating:

5.0

It was great...just a little too expensive.

Rating:

2.0

the app self check in was incredibly difficult.

Rating:

1.0

bad experience with the drop off, first they didn't put it in the right spot. then they left it without taking the screws out so I couldn't even open it till my neighbor helped me, when I called, they acted as they didn't understand what I was talking about, I feel I paid too much money for the services for the mishap.

Rating:

5.0

Tell the person to park OUTSIDE the gate and don’t give the gate number on check out if you won’t be giving the code at the end of the night.

Rating:

5.0

Give instructions where the orange drop off key box is located

Rating:

5.0

Tony at the place was very friendly and very helpful. Excellent service.

Rating:

5.0

Keep giving excellent service

Rating:

5.0

Great service and prompt will use this location again

Rating:

4.0

using GPS when traveling west on Howe makes it hard to find the entrance since there is no left turn in to the driveway.

Rating:

1.0

The guy hung up on me. No answer when I knocked on the door. The location was a dump/confusing.

Rating:

3.0

I did self drop Of applicable location was undecided when leaving the location in SF and the Howe location was automatically assigned which was an additional 25 mins out of the way when there are locations 5 mins from the drop off area In natomas

Rating:

3.0

It was a little confusing to me, dropping off at this location. I did call the customer service to get help, before realizing there was a sign, giving instructions on how to enter the facility. My fault, reading is fundamental. LOL. Other than that it was easy.

Rating:

4.0

Contact both parties on time

Rating:

5.0

The guy in charge is great. One of the easiest guys I've ever worked with. Thank you.

Rating:

5.0

I initially rented a 15' U-Haul truck but quickly realized I needed something bigger. Thankfully, 1023 Storage came to the rescue! They were able to swap out my truck for a 26' U-Haul on the spot with no hassle, thanks to their well-stocked inventory. I was also thrilled to take advantage of their move-in deals for storage space. The customer service was top-notch—every team member was friendly and genuinely committed to helping me with whatever I needed. Whether you're renting a truck or looking for storage, 1023 Storage takes care of every customer like you're their top priority. Highly recommended!

Rating:

3.0

We made reservations for the Stockton/47th store only to arrive and find there was no truck. Very frustrating! We had to call 3 other stores and then drive 6 miles out of our way to finally get a truck. Very frustrating! The employee at Stockton was helpful and apologetic for the issues at her store. Overall the other store (Howe) was fine it was just a pain in the ass t get the truck. Very frustrating !!

Rating:

5.0

The person in office was so kind and very helpful

Rating:

1.0

I had asked the guy on the phone, who ends up being the owner, to check the tires. Owner said tires are good and brakes work perfect. My tire looses it tread after 2hr into my drive, and trailer brakes have zero function. Worst experience ever.

Rating:

1.0

Wrong email address— either staff types or in wrong or customer gave my email. I keeping getting emails as if I signed up for a U-Haul. Wrong name, wrong city. Stop emailing me.

Rating:

1.0

Working with the app after hours was very frustrating and the wait time on the phone was over 30 minutes. The verification process took way too long. Then during the return process on the app, it suddenly ended and did not give directions where to leave truck until I called. Luckily there was no wait time this time since it was late in the evening and in the dark.

Rating:

5.0

I recently had the pleasure of renting a U-Haul truck through 1023 Storage, and I couldn't be more impressed with the service. From start to finish, the experience was smooth and hassle-free. What really stood out to me was that 1023 Storage is a locally-owned, Sacramento-based family business, working hard to build a top-notch moving and storage facility in our community. During my visit, I had a great conversation with Tony, who is involved in the build-out process. He took the time to explain the vision behind the facility, and it's clear that they're committed to creating a space that truly meets the needs of their customers. It's rare to find such dedication and passion in a business, and it made me feel even better about supporting them. If you're looking for a reliable place to rent a U-Haul truck or need storage options in Sacramento, I highly recommend 1023 Storage. Not only will you get excellent service, but you'll also be supporting a family that’s genuinely invested in making our community better.

Rating:

5.0

I recently rented a 10' U-Haul truck from 1023 Storage on short notice and had an excellent experience. The reservation process was very easy and smooth, making it stress-free to secure the truck I needed quickly. Tony, who assisted me, was great as always. His customer service was top-notch, ensuring that everything went seamlessly from start to finish. The truck itself was clean and worked without any issues, which is always a relief when you're on a tight schedule. I had no problems during the rental period, and the return process was just as smooth – in and out without any hassles. Additionally, I noticed that 1023 Storage offers boxes, hitches, and propane, which is very convenient for anyone needing extra supplies or services. Overall, my experience with 1023 Storage and their U-Haul services was outstanding, and I highly recommend them.

Rating:

5.0

None

Rating:

4.0

Was charged for safe movers and did not ask for the coverage

Rating:

5.0

Nearly flawless from beginning to end. The one thing that should be improved is, I received the text messages telling me they were on the way to deliver, move, deliver, pick up containers AFTER the fact, every time. That was OK for me, but would bit be for someone who had to leave work to meet the delivery.

Rating:

5.0

I recently rented a U-Haul truck from 1023 Storage and had a great experience. The 24/7 Truck Share service made the process incredibly convenient. I reserved the truck online, and picking it up was quick and easy. The lot was well-lit and secure, even late at night. Returning the truck was just as simple. The 24/7 access meant I didn’t have to worry about timing. The facility was clean and well-maintained, showing their professionalism. I highly recommend 1023 Storage for anyone needing a U-Haul rental with flexible access.

Rating:

5.0

I recently rented a U-Haul from 1023 Storage, and I couldn't be more pleased with the experience. The location is fantastic, nestled in a great location on Howe that made it easy and convenient for pick-up and drop-off. The service was outstanding, thanks to Tony. From the moment I walked in, Tony was incredibly helpful and professional. He made the entire process smooth and hassle-free, providing clear instructions and answering all my questions with patience and expertise. His friendly demeanor and willingness to go the extra mile truly made a difference. The U-Haul truck itself was clean, well-maintained, and ready to go. It performed flawlessly throughout my move, and returning it was just as easy as picking it up. The facilities at 1023 Storage are top-notch, offering a range of services that cater to various needs. Overall, I highly recommend 1023 Storage for anyone in need of U-Haul rentals or storage services. The combination of a great location and exceptional service from Tony made this a five-star experience. I'll definitely be coming back for any future moving or storage needs!

Rating:

1.0

There is no space to leave a truck and trailer

Rating:

2.0

When I arrived, a single person was leaving. He had no U-Haul logos on cloths or vehicle, but I assume he worked there. He directed me to drive down a gravel & dirt road and "just leave it anywhere out of the way." He said, "I'll check it in later. I have you on camera. Just leave it." So, I disconnected it myself and drove away with no other contact or paperwork. It was disconcerting enough that I called the main U-Haul number & waited on hold for 30 min. to ensure it was noted in the computer I'd dropped off on time.

Rating:

4.0

Very streamlined. In and out fast. Truck was really clean and ran well. A/C was excellent (and it was super hot).

Rating:

2.0

Get road to U-Haul office paved and a decent looking office.

Rating:

5.0

You guys charge me way to much.i return the truck with fill up gas

Rating:

3.0

While Tony is a great employee, it's like corporate doesn't give two shits about him or the trucks.they don't even give the guy a proper office for Christ sake. You should take much better care of this guy and his site and get some guys to repair the trucks.

Rating:

2.0

The truck that I was given had 1/8 of a tank of gas and clearly had homeless people living in it it reeked of urine and I had to take my time to take it back which had me lose three workers that were helping me move. I had to pick up a new truck, which took a hour and a half out of my moving time. I was overcharged my truck was a 10-ft truck I was charged the price of a 26 ft truck. No one is never there to answer the phone no one has returned my call and now they have me owing money on a truck that I clearly should have gotten a refund on. I will never rent from this location again and I will Yelp them as well as make sure no one that I know will rent from this location.

Rating:

1.0

It would be nice to have a code provided to get into the gate to park inside. Also, it would be nice to have an attendant during the hours posted for operation. This establishment was supposed to open at 7 AM. I arrived shortly before 8 AM and nobody was there and there is no office from what I could see in the gated storage unit area. I was instructed to leave the vehicle outside of the gated area via an app and the U-Haul representative I called. The fast food establishment next-door is boarded up and there were items of clothing strewn about in the overgrown vegetation in the area I was instructed to park. I was uncomfortable, leaving the equipment there outside of the gate, unattended, with a full tank of fuel (no locking gas cap).

Rating:

5.0

Customer service was great, they got me in and out fast. They also offer after hours drop off, I was late to return and they gave me access after hours, which was a bug stress relief. I will be coming back to them next time.

Rating:

5.0

These guy are awesome! Location is great and in the center of town. Customer service was easy, fast and straight forward. They are a newish UHaul location and are working on big things and focus on the customer. Give these guys a shot and you will be happy with the service and effort.

Rating:

1.0

I was sent to this location without knowing that it was closed for the day due to it being Memorial Day. The site looked like it possibly burned down at some point - windows and doors boarded up, and the parking lot had a pile of pressure treated wood scraps where I was supposed to park my truck, which I had to move.

Rating:

3.0

Seemed to have lots of equipment available. Difficult to find where to go on the site to pick up the truck. I am disappointed that they did not explain a requirement to bring the truck back with more fuel than was in it when picked up. The final contract should have been reviewed with me by the Uhaul personnel (rather than just "sign here" for pickup) since it was all finalized on a smartphone.

Rating:

5.0

Staff is amazing

Rating:

3.0

I was contacted four times within 48 hours to let me know that the location I had chosen was not available and then when I was rescheduled, I was contacted another time to let me know that the truck I needed was not available at the rescheduled location. I was rescheduled to a third location where I was told that the truck had been returned by another customer with no gas and there was no one available to put gas in the truck even though my rental was four hours Away. Finally, I was dispatched to a fourth location that was 5 miles away from my original choice and I was not granted any credit for mileage. When I arrived at the location, there was no employee or office of any kind to speak of even though it was before 5:00 PM. The app worked well, but the process took 20 minutes to go through the self service check out. I would not use this company again if I had another reasonable option.

Rating:

3.0

Easy pickup experience. However, the furniture dolly was not provided in the vehicle as requested and I was charged for the use and for not returning something I wasn’t given in the first place.

Rating:

2.0

This location needs to ensure all equipment is available and ready for pick up before confirming with the customer. I rented a vehicle to secure my move on Friday, I was contacted a day before stating all my equipment was ready for the scheduled date. Went to the location, found the truck, no equipment.. Had to go to another location for the equipment setting me back in my journey. Next time, I'll do things differently. Even a discounted rate should be given for the inconvenience caused!!!

Rating:

1.0

I had a one way rental. I was given a truck that apparently was owned by location and not eligible for one way rental. I was called and told I had to return truck in city I picked it up in 3 HRS AWAY!! I was told I would be given a discount and not charged for the new truck I needed to swap it out with. I was charged for it, the correct discount was not applied and I am STILL waiting for someone to return my call for my refund. Moving is stressful enough. It was not my mistake that caused the mix up yet I’m the one still dealing with the hassle. The worst part is- uhaul doesn’t care at all how they treat their customers

Rating:

5.0

Amazing location with incredible staff. Made the pickup and drop off absolutely flawless. Go support these guys.

Rating:

3.0

Difficult to find attendant as there is not an office. The attendant has to wait in one of the vehicles.

Rating:

3.0

It is difficult to connect using the app once at the site. Also, more detail needs to be included to customer before committing to payment of extension. However, I appreciate that U-haul did adjust the final amount of the bill. Thank you for your service.

Rating:

5.0

U-Haul and 1023 Storage for making my move stress-free! U-Haul came through with an easy after-hours rental process - clean spot, clear directions, and quick service. And shoutout to 1023 Storage for providing a clean and secure spot to pick up my rental. Much appreciated!