Tony was amazing! He helped us a lot during our drop off! Thanks so much Tony!
YURI D
Customer Reviews for 1023 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be open at the listed times.
Ronald MPerfect!
SERGII SGreat
Alexander VReserved a 15 truck, moving blankets, utility dolly. There were no blankets, and only a small dolly which looked like a kids dolly and completely useless.
Devon dOnly had trucks. When I reserved truck I said I would need 6 blankets , furniture hand truck and to furniture dolly’s. When I got there I was told they only have the trucks and could go to another location for the rest of the stuff. Super hard to find
Herman JPerfect!
SERGII SGreat customer service
David B’ve always rented trucks from U-Haul and never had any issues — until now. This time, I returned the truck with a quarter tank, and they charged me for half a tank, taking almost $70 for gas. That’s not fair at all. I feel like I was overcharged, and it’s disappointing coming from a company I usually trust. I hope this gets resolved and doesn’t happen to others
FAISAL AThe trailer lights weren't working properly but Tony was super helpful
JANET PI received good service from the gentleman who checked me in, hooked up the trailer and sent me on my way. UHaul Could invest some money into improving the state of the facility. Only saw the entrance gate at the last minute and drove down a gravel driveway to get to the office. By contrast the Uhaul facility where I dropped off the trailer in Prosper Tx was a great facility.
david zVery professional very helpful at this location it was fast and very to the point I will rent from them again! And friendly
DOROTHY KI was happy renting a truck from this U-Haul location. Great customer service!
Dmitriy SCompletely unacceptable behavior, Very disappointed with the rude talking.
SAID MBetter signs to know where to go.
Alexandria AReserved equipment a dolly was missing. There were no blankets in the green bag. The cab and trailer were very dirty. The tank was less than a 1/16 full of fuel. Customer service chat was not helpful. I ended up paying for someone else’s gas because I returned it at 1/4 tank. Never again with U-Haul.
Darren LAmazing, he had me unhooked and check out in 3 minutes.
DANIEL VVery helpful, professional, and friendly staff. Facility itself just average - off street entry, gravel roadway, very small office.
Kennard PGreat customer service.
Mohammadfaisal SNothing Tony is the best it's the greatest location with customer experience ever.
Sowila KThe owner was super helpful! 10/10 highly recommend!
Natrina MI highly recommend this location. Needed a van at the last minute. They had what we needed, friendly service, and pick up and drop off was quick and easy.
Jennifer OCustomer service was great, a gentlemen assisted me in the office even though I arrived earlier than my reservation and I was able to extend my time no problem. Truck was in good condition, would go here again.
Elizabeth AThe guy working there made everything simple and was super kind. Hope this location stays for a while.
Keneth STucked away but a great location with really friendly staff!
ANTHONY GStrange, location but very convenient to my needs excellent staff very helpful and understanding..
GREY HTony is awesome. Rachel is dope. Love the staff here!
ASHLEY GWe were told the truck had a bench seat for 3 people. The middle seat was not part of the "bench". There was a cowling between the passenger and the driver seats. This required the person in the middle to sit with legs spread on each side of the cowling. This made the 800 mile trip very uncomfortable for the person in the middle. This vehicle does not sit 3 people as advertised.
thomas LCustomer Service is the BEST!
James EI rent from them a lot, a lot. Why because it is easy, smooth, fast and great staff.
James ELook they make the best with what they have and the customer service is 1000% better than any other rental location.
James EA Hidden Gem!
James EMy experience with this location was perfect. Professional and helpful staff. Accommodating due to my experience with another location the same day. I would recommend this specific location to anyone I know, myself included
ALYSSA DThis one is tough. The location can be hard to find and it’s really not in a great place. On the other hand the staff was amazing. As soon as I drove in the guy came out of the office and helped me return the truck very seamlessly.
JOSUE ANothing
QUEEN GJames was fantastic! As a senior citizen, he was very helpful and made the rental experience a good one. I will recommend this location to anyone.
SHEREE KThanks for helping me out!
JASON PBilling nightmare from beginning to end, month after month. I still don’t believe I’ve received complete reimbursement for the silicate charges My only positive feedback is with Tony and Diane. They both tried repeatedly to remedy the situation with no luck. System needs to be fixed. Thank you, both.
Victoria LIt was a very easy and fast process to rent, excellent and friendly customer service provided by Tony, I will definitely rent again from this location.
Akela Hlocation under some construction, office was hard to find, but once the construction is done it will be lovely
ANGELIQUE SI ordered additional equipment and it was not there. Give me back 10 dollars.
Serhii S“Pre” check in could only be done on site. No shady area to see my phone. 43 minutes in a gravel lot before It was completed. Lock on key holder was difficult to open. Jiggled the dials and finally got the key. Key to attached padlock not on keyring. No appliance dolly, as ordered. Furniture pad container was empty. Got in truck…. Gas tank was almost empty. 1 hour of my rental time used before putting it in Drive. After loading, cargo door got stuck open due to latch. Another 45 minutes to fix it so I could drive to my destination. I have photos of the latch. All business done via the app but there was no way to charge my phone during the time truck was used. Phone died before return. Had to stop and charge it a little before returning vehicle. App does not let you go back if something was missed. Tried calling UHaul number because I did not have code to gate, message said it was “ past business hours”. Did not receive email with code until after my phone was fully charged, long after I returned the vehicle. This was a 12 hour round trip. Before you ask, My phone was at 100% when I began this whole process. Used Waze for directions during whole trip, so that used up quite a bit of battery life. Vehicle did have a cigarette lighter option, but I was unaware I needed the adapter. At $1.19 a mile, I was not going to backtrack to get it. This is my first nightmare experience with UHaul. I will never use this location again.
Anna SIt was great...just a little too expensive.
scott mthe app self check in was incredibly difficult.
Ricky Cbad experience with the drop off, first they didn't put it in the right spot. then they left it without taking the screws out so I couldn't even open it till my neighbor helped me, when I called, they acted as they didn't understand what I was talking about, I feel I paid too much money for the services for the mishap.
Angela STell the person to park OUTSIDE the gate and don’t give the gate number on check out if you won’t be giving the code at the end of the night.
Montana BGive instructions where the orange drop off key box is located
JAMES NTony at the place was very friendly and very helpful. Excellent service.
RANDAL BKeep giving excellent service
MICHAEL TGreat service and prompt will use this location again
JACKSON M