The vehicle was not clean. Previous renter was smoking in vehicle. I would not recommend this location.
latoya w
Customer Reviews for 10846 Mart Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very bad customer service Booked the truck for 2pm and had a hour and a half delay because the agent did not help is through the problems we was having completing the reservation
Anderson CThe Representative didn’t approach well and communicate not professionally
Khaja HCharged for another day plus insurance after I asked since I returned later would I be charged for another was told no then charged. Told to come back the next morning for refund when I arrived same person gave me U-Haul customer service number who I was on the phone with the night before when he told me come back for the refund. I will never go back to this location or recommend anyone go there.
Paul TDo not rent u-haul in general. They are legit scams
Hreday PVan was filthy and smelled horrible. Go somewhere else
Melking HThis location is full of thieves.
Sylvester GWe did not receive the truck with a full tank of gas on returning the truck the guy want a full tank of gas and am damn serious if my card is charged for more 10 miles u guys will and must return my money
Michael SOpen 24 hrs
HECTOR JIf a customer takes the time out to check in online why come there to waste more time by checkin in at the counter again
Karen BVehicle wasn’t clean it was a use water bottles in the cab of the truck paper on the floor. The steering wheel was gritty. The front windshield was dirty. There was no wiper fluid in vehicle to even clean the windshield. And it had an odor like it had never been washed. I had to buy Lysol wipes and Windex to clean and sterilize the inside and out of the vehicle. My overall experience was very poor.
Phenrisa GExcellent
Johan ZThe van's condition was ok. However I had a terrible experience renting from your representative at this Conoco gas station. I arrived 30 minutes earlier before my appointment time anticipating delays and I sure did get delayed. The owner of the store who assisted me unfortunately was using a laptop computer that was running slow and not able to scan my information properly. On the fourth time and 45 minutes later, he was successful. He was of indian descent which I have no problems with but he had much difficulty in explaining the basics to me about the rental details in English. So much to the fact that I wasn't even aware that I left the property without noticing that the fuel level was only at a 1/4 of a tank. Therefore upon returning I had to fuel up to that level. The store itself was not a safe dwelling with the entire center of the ceiling deterioated to where you can see the insulation and piping of the building. This is a health and safety hazard and surely doesn't equate to UHaul's standard, at least I hope. I would not rent one of your vehicles from this location again.
Duane WIt's to expensive
Fabio SThe check out and check in experience was horrible. it took me 45min to check out and i returned there was no indication where to park/drop off truck. also, on the paperwork it stated the truck had a 1/4 tank but in reality it was empty.
Richard GThe car that I used was very old, and the transmission severely jerked every time the car stops for the signal; I felt very unsafe to drive around. Also, when I arrived there to pick up a truck, the person said the truck I reserved had a brake problem, and redirected me to rent a bigger truck, which I had to pay an extra money just to pick up a regular sized sofa. Very unprofessional, PERIOD.
Eden COur experience as new customers was very poor because nobody in the customer service or while we did our reservation online o when we picked up the truck told us about the price pear mile and we end it up spending much money than we thought. UHaul should’ve told us about the price per mile and we could’ve consider renting a smaller truck. Not good. I called customer service and filed a complaint but I still haven’t hear back from them. Not good.
Brans RClean vehicles, it was so dirty inside and outside. I couldn't see out the windshield because it was filthy!!!!
Robert DCheck engine light on. Employees were unsure of procedures.
martin pThe Stafff at this establishment was very rude and unprofessional I definitely will think twice before I use them again .
David MThe truck wasn’t clean, the truck need service it’s almost break down with us
Joseph AThe service on the counter is very slow people . Their laptop/ phone are very slow like them
Mohammad ZI was overcharged for the gas, and insurance. When I rented the vehicle I said no to insurance as I have full coverage insurance and I returned the vehicle with more gas that I rented and I was still charged for 3 gallons of Gas totalling $15. Plus . I am very disappointed with this service.
LINDA PI was charged twice
TIARA WThe rep was really lost on how to open up a reservation also I was charged a gas charge when I put gas in the vehicle at the location where I rented the truck.(it’s also a gas station)
MICHAEL CGood customer service
KERRON RImprove the signage to the location. Improve communication so customers knows what they are signing up for. I was not told there would be a fuel surcharge for not returning the truck with a full tank of gas
Greg DEverything is Good
clinton tBack of the truck was dirty like somone carry white dirt in it.
Rohan EVehicle inside smell fuel very dirty
Tony GRear door was jammed and could not be used for rental purposes Had to seek other mode of transportation
Bhanmattie RHorrible experience from the start! I made a reservation 4 days in advance and was called the day before saying the trailer won’t be available. I made several follow up calls explaining how pissed off I am and magically one appeared so I ended up getting it. The pickup location was a gas station where the worker could give a crap and didn’t even want to hook it up for me. Horrible experience and do not recommend at all!
Brian PThe service was good,agent took his time helped me with the rental.
Darryl HGas station/uhaul worker charged me for fuel even tho i refueled the vehicle prior to its return,and i told him that. Now i having trouble reaching a manager to get my reimbursement smh
Shayne DDon’t overcharge them
STEVEDAMIEN HTruck was dirty with 1/4 tank of gas. When returned I was over charged.
Delvin LMy car got damaged under the doors from the tow dolly I guess from what the uhaul worker showed me everytime I turned the car braced against the dolly and bent under the two front doors now they are hard to close hopefully they take responsibility and fox or pay for the damages
Javon JOnly issue is I was given the vehicle with no gas. So they expect you to use their gas station in order to use the vehicle.
James BFaster check out
ROHAN GCheck ur light them
AKESH SI needed a 14' truck but there was none left. The store guy Jagdish, made a few calls here and there and tried his best to help me. A gentleman had the last 14' truck key in his hand but he decided kindly to take a 10' van since it was more than enough for his requirement. The store guy reversed the paperwork to make both the customers happy.
REEPONSHAWKAT RClean up the truck other than that it was fine
SHARISSE DLocation was great but the “U-HAUL” company scheduling, was ABSOLUTELY THE WORST. U-Haul Changed my time and location 4 times, I paid for movers at my new place 3 hours of non labor because of the last minute Uhaul schedule time and location change. VERY FUSTRATING and costly. Would NOT recommened using UHAUL to anyone!!!!
Jose F1. It is part of the gas station and without any U-haul signage. 2. Supper slow I spend almost 1 hour to finish pick up, even I have already checked in from my app. 3. There is no equipment, I have a utility dolly in my order package. But the people who work here told me he doesn't have any. I need to get a refund.!!!!!
Hao WThe truck was dirty malfunctioning smell bad u sanitize.
Gladys EVery unprofessional, I was asked for my information and debit card information. I was charged for the rental without any information in regards to the size of the rental or condition. They took my information charged me and didn't give me no further information only to come back and be charged extra because of their unprofessional service. Store located on merrick blvd and 169pl workers name is Jay Singh
JONATHANCARLOS GGood
JAHANGIRA JThey charged my card twice
SHYMIEKSHAKUR BEverything was professional
Marlo MNoting everything was ok for me
DHANRAJ SI had a 12 pm pickup time. The person handling the Uhaul at this location wasted an hour just trying to give me the keys. He didn't know how to enter the information. Once I finally got the van, it was dirty and smelled on the inside. I complained and he swept it out and used a mop to clean the back out. The front was even worse. They had to give me Clorox wipes to clean the inside, and the owner asked if I wanted to powerwash the van myself. I would never use the location again.
Marcus M