I was charged for cleaning and returned the unit the way it was given
Ben W
Customer Reviews for 19 Petroleum
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer care center has a real getto sounding uneducated female whom says she wants to report the truck stolen because she’s too lazy to look at the cameras. I will forever rent Home Depot from now on
ROBERT CVery quick and easy process
Antwon WDon’t change, the service is impeccable!!!! I would recommend anyone looking for a U-Haul to seek out the Pomd St location…
GAIL CBest U-Haul deal is at Pond St location. He make all his clients happy
GAIL CNothing
GRETCHEN MBest U-Haul deal is at Pond St location. He make all his clients happy
GAIL CBest U-Haul deal is at Pond St location. He make all his clients happy
GAIL CStop over charging people
Edwin FGreat location to pick up. Plenty of selection to choose from. I was seen as soon as I arrived and I was able to get convenient parking. Overall great service!
Israel PThe people onsite were rude and dismissive. I’ll rent from U-Haul again but would absolutely not use this location again.
Shane WThe guy in the office is so rude. He deserves a 0 stars.
Henry RThe experience of registering via mobile.I tried to register many times and was not getting the verification code on my phone or my email.Had to eventually come back again when the shop was open to get it done in person.
Muhammad SThe experience of registering via mobile. I tried to register many times and was not getting the verification code on my phone or my email. Had to eventually come back again when the shop was open to get it done in person.
Muhammad SThe people onsite were rude and dismissive. I’ll rent from U-Haul again but would absolutely not use this location again.
Jeremy WThe guy in the office is so rude. He deserves a 0 stars.
Henry SVery Good
Lender Mnull
samuel sTook a while to get through the check-in app and I wasn't aware I had to put 2 people as contacts and then wait for an agent to call me. Knowing beforehand would have been helpful, but once I received my code for the keys, the rest of the procedures went well. A+
George SNothing
William BNothing
William Bnull
YESENIA Pnull
Gregory Knull
Aida AI ran 35 miles, the cost for each mile 1.99 a total of 69.65 + rental amount 19.95+dolly 7.00 a total of 89.60 on the receipt +1.00 recovery Fee+1.00 envioremental fee + estimate RENTAL tax $56.53 + motor vehicle tax $5.53 the total on the receipt 160 after delivering the truck the same day charged me $35 for gasoline supposedly
Fabian OGreat costumer service, highly recommend it. Every time I go pick up any equipment is always well maintained and ready on my pick up time.
Juan AI wouldn't change anything everyone there was Very respectful and help
debra dnull
stephanie JThe truck kept making wierd noises while driving. And the final amount did not clear until much later.
Diego DExcellent service good location, the trucks are very clean & good condiction, I recommende
Franklin Jnull
YESENIA Pnull
YESENIA PGreat costumer service, highly recommend it. Every time I go pick up any equipment is always well maintained and ready on my pick up time.
Juan AVery Good
Lender MThe truck kept making wierd noises while driving. And the final amount did not clear until much later.
Diego DI wouldn't change anything everyone there was Very respectful and help
debra dNothing
William BExcellent service good location, the trucks are very clean & good condiction, I recommende
Franklin JTook a while to get through the check-in app and I wasn't aware I had to put 2 people as contacts and then wait for an agent to call me. Knowing beforehand would have been helpful, but once I received my code for the keys, the rest of the procedures went well. A+
George SI ran 35 miles, the cost for each mile 1.99 a total of 69.65 + rental amount 19.95+dolly 7.00 a total of 89.60 on the receipt +1.00 recovery Fee+1.00 envioremental fee + estimate RENTAL tax $56.53 + motor vehicle tax $5.53 the total on the receipt 160 after delivering the truck the same day charged me $35 for gasoline supposedly
Fabian OParking lot was full with snow..even you can't walk. Horrible
snehal nRepresentative be a little more courteous and helpful
Louis CVery old truck almost no fuel Mirrors could not be set difficult to drive without Mirrors.
RICCARDO SVery cool and layed back guy always deal with him very easy fast and always have vehicles available 👍👍
Omar VGreat costumer service, highly recommend and equipment always clean.
Juan A