Customer Reviews for 19 Petroleum
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very Good

Rating:

5.0

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Rating:

5.0

Took a while to get through the check-in app and I wasn't aware I had to put 2 people as contacts and then wait for an agent to call me. Knowing beforehand would have been helpful, but once I received my code for the keys, the rest of the procedures went well. A+

Rating:

5.0

Nothing

Rating:

5.0

Nothing

Rating:

5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

1.0

I ran 35 miles, the cost for each mile 1.99 a total of 69.65 + rental amount 19.95+dolly 7.00 a total of 89.60 on the receipt +1.00 recovery Fee+1.00 envioremental fee + estimate RENTAL tax $56.53 + motor vehicle tax $5.53 the total on the receipt 160 after delivering the truck the same day charged me $35 for gasoline supposedly

Rating:

5.0

Great costumer service, highly recommend it. Every time I go pick up any equipment is always well maintained and ready on my pick up time.

Rating:

3.0

I wouldn't change anything everyone there was Very respectful and help

Rating:

5.0

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Rating:

4.0

The truck kept making wierd noises while driving. And the final amount did not clear until much later.

Rating:

5.0

Excellent service good location, the trucks are very clean & good condiction, I recommende

Rating:

5.0

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Rating:

5.0

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Rating:

5.0

Great costumer service, highly recommend it. Every time I go pick up any equipment is always well maintained and ready on my pick up time.

Rating:

5.0

Very Good

Rating:

4.0

The truck kept making wierd noises while driving. And the final amount did not clear until much later.

Rating:

3.0

I wouldn't change anything everyone there was Very respectful and help

Rating:

5.0

Nothing

Rating:

5.0

Excellent service good location, the trucks are very clean & good condiction, I recommende

Rating:

5.0

Took a while to get through the check-in app and I wasn't aware I had to put 2 people as contacts and then wait for an agent to call me. Knowing beforehand would have been helpful, but once I received my code for the keys, the rest of the procedures went well. A+

Rating:

1.0

I ran 35 miles, the cost for each mile 1.99 a total of 69.65 + rental amount 19.95+dolly 7.00 a total of 89.60 on the receipt +1.00 recovery Fee+1.00 envioremental fee + estimate RENTAL tax $56.53 + motor vehicle tax $5.53 the total on the receipt 160 after delivering the truck the same day charged me $35 for gasoline supposedly

Rating:

1.0

Parking lot was full with snow..even you can't walk. Horrible

Rating:

4.0

Representative be a little more courteous and helpful

Rating:

3.0

Very old truck almost no fuel Mirrors could not be set difficult to drive without Mirrors.

Rating:

5.0

Very cool and layed back guy always deal with him very easy fast and always have vehicles available 👍👍

Rating:

5.0

Great costumer service, highly recommend and equipment always clean.

Rating:

1.0

You will have a dent on the door and that was not represented in the original photos. Then I was charged for materials that I did not rent and did not have. To this date and time I have not been credited back.The $17 I was charged for materials.I never had received. This is horrible.I need to know who to speak with about getting my refund.

Rating:

2.0

There were several discrepancies while making my reservation for three days, which resulted in dishonoring the original reservation made for 11/29 at 4:30 PM and updated for 6:45 PM,; he claims that he did not receive data for my reservation on that date, which seems to be either a system or human error or rather the manager's resistance to honoring the $85 daily rate, i.e., a $36 discount for 10' truck at $122 for an apparent courtesy for a van that was not available. The next he could not see the reservation # ending in 209 instead he saw an unconfirmed reservation # ending in 419 at the regular price. Besides acting in a sabotaging mood, he also did not provide specific instructions on how and where to return the truck in Jersey City, which resulted in a two-hour multiple loop around the city, with additional charges in contradiction with the corporate office that he would provide this and if, the unconfirmed reservation were to be used, he would provide the discount in the original discount. Instead, he said that the corporate office had to do this and that I should request this. I believe that both the manager and the corporation acted unethically by not honoring the original reservation agreement at the rate, and time of delivery, which resulted in the sabotage of my schedule and double charge, when I only used a 10' truck, which left nearly two hours later about noon. I should have received directions by email since the GPS in Jersey City was quite unclear when reaching the [PS storage] place; also when returning the truck to U-Haul including police directions did not work out as expected resulting in another loop, finally made it, but I had spent an extra hour as the JC Fire truck was blocking the `Sixteenth St near Marin Blvd and the Exxon gas station at 597 Marin Blvd. In general, the experience was rather "difficult." The low-mileage truck performed better on the highway than on local roads, but it was reliable enough to make it to the end. The truck cost was about 250% of the planned budget based on the original reservation. The person who is rather greedy about the new unethical usage of AI to have customers pay more for any service while providing a mediocre customer experience and poor public relations, such as duplicating charges, resistance to viewing an existing reservation, choosing the duplicated higher cost reservation, stating that the credit card was declined to allow for the duplicate reservation to take place, but above all consuming the customer's time and sabotaging the customer timeline by not honoring the original reservation with the greedy attitude of making much more money for the same service resulting in mediocre customer experience (CX)., when could have been perfect leaving everyone happy and satisfied. Besides, I left the truck at half a gallon, but the receiving manager did not allow for the needle in the panel to reach its actual value to the right the midpoint, a $20 credit requested now. The original receipt did not honor the 34 free miles.

Rating:

3.0

That location needs better trucks and the costumer service guy had to be more friendly

Rating:

5.0

I have been using this location for many years and the service is always the best. I will recommend this location to any rental service.

Rating:

5.0

this is the fourth time I’ve rented from that location and it’s always a pleasant experience.

Rating:

5.0

Great customer service. Helped me save

Rating:

1.0

When I made the order on the app I selected the option to return on 07036 zip code (linden NJ). In linden the location operator refused to take back the van. he claimed the return should be where I picked up at zip code 08861. As a result I had to return the van in the picked up location . Until i reached the picked up location I was late and charged another day. I request not to be charged for extra day that I didn't use

Rating:

1.0

Computer system was down and the Uhaul employee made no effort to find a solution. He just said that we could not rent a truck until it the system came back, and he had no idea how long that would take. Since I had traveled from out of town and was on a tight time schedule, I called the main Uhaul telephone number and they were able to process my rental and eventually get me a truck.

Rating:

5.0

they were very helpful in getting my reservation made.

Rating:

2.0

Truck window filthy brakes low truck has 151000 miles should be sold for parts .Also terrible gas mileage. Next time I am going to use Penske

Rating:

1.0

The customer service was awful. Our truck was parked behind another one and the guy gave us a key to move the truck ourselves to get to the one given to us. 5 minutes into driving the check engine light came on. The breaks were sketchy and the truck felt like it was moment from breaking down. We also lost over 30 minutes of time on our rental because “his computer was down”. He also charged us insurance when I did not add it on during my online checkout and told him in person I did not want it. Will never be using this UHaul again and several customers said the same thing.

Rating:

5.0

The owner was very nice

Rating:

5.0

Friendly

Rating:

5.0

Costumer service always positive and helpful, equipment well maintained. I will highly recommend this location’s service.

Rating:

5.0

Super helpful and efficient in helping me sort a last minute booking late at night!

Rating:

1.0

Customer Service Sucks! Very Rude! Very impatient! Parking is at a minimal.