Customer Reviews for 1st Choice Towing
(U-Haul Neighborhood Dealer)

93 reviews

1001 W 5th St   Lumberton, NC 28358

(910) 802-9071

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/26/2021 - 11/27/2021: Closed

Services at this Location:

Contact Us

(910) 802-9071

1001 W 5th St
Lumberton, NC 28358

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/26/2021 - 11/27/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

LEATINE F. 
Rating:
1.0

Staff was unprofessional. Truck was dirty. I was charged a refueling fee, although I filled the truck up prior to returning.

Caroline J. 
Rating:
5.0

Customer did not leave a comment.

JASMINE T. 
Rating:
1.0

Worst experience ever I have rented from uhaul for many years always was great first time from a third party uhaul store they lied about the trailer size lied about the return policy and charged me twice for a 24 hour rental never will do business with that location ever uhaul should be ashamed of allowing 1st choice to represent them

Ponce C. 
Rating:
5.0

N/A

SENTORIA F. 
Rating:
5.0

Customer did not leave a comment.

MATHEW T. 
Rating:
3.0

Customer did not leave a comment.

Leonna L. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Very nice to have a truck available

DARRELL M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE T. 
Rating:
5.0

Customer did not leave a comment.

CHEREY H. 
Rating:
3.0

Customer did not leave a comment.

Tiffany H. 
Rating:
4.0

It was ok

JOHN L. 
Rating:
3.0

Customer did not leave a comment.

Carrie L. 
Rating:
5.0

Customer did not leave a comment.

GIUSEPPE T. 
Rating:
5.0

Customer did not leave a comment.

GIUSEPPE T. 
Rating:
4.0

The service received was excellent. Kim, the lady there was so helpful and friendly.

EVELYN W. 
Rating:
5.0

Customer did not leave a comment.

BROCK S. 
Rating:
5.0

Customer did not leave a comment.

Ian S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Travis L. 
Rating:
5.0

Customer did not leave a comment.

STEVAN H. 
Rating:
5.0

I was very satisfied with the customer service at 1st choice towing. I see nothing to improve. Thank you

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

MELISSA B. 
Rating:
5.0

Very friendly

JAMES W. 
Rating:
5.0

I loved the location and the customer service the employee provided. It was outstanding and I rated them 5 stars. Our issue was with the confirmation process and the mobile pickup, which was of no fault to the location, but to the UHaul system error. We did have an issue with the UHaul app. It didn't clear my pick up location and wouldn't allow me to start the process once I arrived at the new location. There was a long wait time to have a UHaul customer representative reset my account. As soon as the location was changed on the confirmation end (without my knowledge or receiving an email about a change - I only noticed it the night before my trip to go pick up the UHaul), it should've changed in the system so that when I went to pick it up at the new pickup/dropoff location due to truck availability, there wouldn't have been a problem with the screens. It was very frustrating for it not to work and an hour was spent trying to solve the problem before I could go further with the app. A customer representative had to unlock the location to match where I was for it to move me to the next screen. When I asked the customer representative to please stay on the line with me to ensure that the steps were completed without a problem and I could retrieve my key since I had waited a long time for them to answer, he refused to stay on the line and apologized saying that they had a large call volume. I was nervous with the next screens, fearful it wouldn't register and I would have to call back. It did work after it was reset, but it put our moving plans on hold.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
3.0

Customer did not leave a comment.

GREGORY G. 
Rating:
5.0

1st Choice will always be my First Choice !!!! Excellent customer service and very helpful and friendly workers

Eric C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS L. 
Rating:
5.0

Customer did not leave a comment.

Allan L. 
Rating:
5.0

Customer did not leave a comment.

JAIMIEHELEN T. 
Rating:
4.0

Customer did not leave a comment.

ALLAN L. 
Rating:
2.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Nothing, The renting experience was very professional and they were very helpful.

ROBERT F. 
Rating:
5.0

Trailer needs a leg stand at the tongue. This would make loading and unloading easier.

Travis L. 
Rating:
4.0

Customer did not leave a comment.

LINDA N. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

TYNDALL H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
3.0

Customer did not leave a comment.

Dennis R D. 
Rating:
3.0

Customer did not leave a comment.

Benji N. 
Rating:
5.0

Customer did not leave a comment.

Earl H. 
Rating:
5.0

Staff were very helpful.

Cheryl P. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Na

Darley E. 
Rating:
5.0

Customer did not leave a comment.

Willingham N. 
Rating:
3.0

The lock box was located out at the street. We walked all around the building looking for it

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Rene F. 
Rating:
5.0

Customer did not leave a comment.

donald B. 
Rating:
5.0

The staff at First Choice Towing was very helpful and they were right on time to get me registered.... The 26ft truck was really nice and it was low mileage.... And all functions were working and functional... There are other UHaul agents in my area but I have ascertained that I'll prefer dealing with First Choice in the future.

kenneth C. 
Rating:
5.0

Great customer service and very cordial!! No problems😜

Gary M. 
Rating:
2.0

Train the staff before putting them on there own. The women had a nasty attitude that serviced me at the desk. It was me and a friend of mine who was in the Uhaul however, only I could drive so I pulled my car close to the junk cars and I pulled off in the Uhaul. I get 7 minutes down the road picking up my furniture and she's blowing my friend phone up saying I had to move my car asap with an attitude. So not only am I adding miles to the Uhaul that I didn't need if I didn't half to go back for a small Kia Soul that was out of their way but I'm wasting time. Not to mention a few hours earlier it was a mixup with a later reservation I made. She didn't tell me when the people before me supposed to brung the truck back so I could know when it would be back all she stated was it has not been brung back.

Aallyah S. 
Rating:
5.0

All went easy and well.

Hubert S. 
Rating:
5.0

Customer did not leave a comment.

Kenny S. 
Rating:
3.0

Customer did not leave a comment.

PAMELA M. 
Rating:
5.0

Customer service was top notch. Equipment was ready when I arrived. Great experience.

DONALD R. 
Rating:
1.0

I had to call the business due to a large discrepancy with the mileage on the truck at pickup. I took pictures to have as evidence. I have been overcharged due to this. I contacted the place that I picked up the truck Friday evening and made the representative aware of the mileage discrepancy whom stated she would notate it in the system which evidently didn't happen because once again I was charged $400 more than what I should've been. The guy was a jerk that answered the phone and wouldn't allow me to explain. The mileage he read off to me isn't what is even on the Uhaul truck. But that's a typical man... he's right your wrong.

Danielle A. 
Rating:
5.0

Way too many emails.

Don T. 
Rating:
5.0

WAY TO MANY EMAILS FROM U-HAUL.. AFTER I HAD DELETED A COUPLE BECAUSE THEY WERE REDUNDANT, I RECEIVED FIVE MORE!!!! I don't need my email inbox blown up with more than 7 emails over an in person rental. DO BETTER!

Don T. 
Rating:
4.0

The person waiting on customers is very friendly.

Marcia B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Great professional people. Very friendly and took time to explain everything on the truck. I would definitely recommend them and would use them next time I need to rent anything uhaul. Thank you!!!

Nisit S. 
Rating:
5.0

Thanks

Rose L. 
Rating:
5.0

Keep your people smiling

teresa M. 
Rating:
5.0

Customer did not leave a comment.

Hope N. 
Rating:
5.0

Quick and simple especially with online check in.

Leonardo R. 
Rating:
3.0

Customer did not leave a comment.

KRISTI R. 
Rating:
4.0

Customer did not leave a comment.

Roger P. 
Rating:
4.0

The location is under construction, but still helpful.

Yvonne L. 
Rating:
5.0

Customer did not leave a comment.

Rhonda L. 
Rating:
3.0

the receptionist was very helpful. The employees were great in getting the trailer hooked up. pleasant experience.

terry G. 
Rating:
5.0

Customer did not leave a comment.

DARSHAKKUMAR B. 
Rating:
5.0

I can't think of a thing. I have never been treated any better. They went out of their way to help us. They checked on us that morning to make sure we had good directions to the location as we were coming from out of town to pick up the truck. Very professional and helpful. Great location

Jane S. 
Rating:
4.0

The U-Haul computer system was slow on the day of my pick up. The men there do not seem to have respect for Ms. Faye

LeeAnne B. 
Rating:
5.0

Customer did not leave a comment.

LOUTRINA H. 
Rating:
4.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Love it, great clean, and very easy thank you......????????????????????????????????????????

Angela B. 
Rating:
2.0

Changed my reservation and added more money than what I reserved also changed my drop off location

Timothy H. 
Rating:
3.0

No one was there to assist and drop off point was very muddy.

Ingrid B. 
Rating:
5.0

These folks were very accommodating and helpful. Great customer service they should teach the people in NY how to take care of customers. This is what i expect for customer service!!! Thank you.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
3.0

Ensure that when a customer reserve a uhaul, they don't get the runaround to pick it up.

Lavirsa S. 
Rating:
5.0

Faye was the nicest person to deal with. She made the nasty task that I needed a trailer for much more bearable.

Kenneth O. 
Rating:
5.0

the drop off site was easy to access and the owner was very helpful .

jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Melanie H. 
Rating:
3.0

Muddy parking lot

Curt W. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
3.0

Customer did not leave a comment.

JOHN W. 
Rating:
1.0

It was less about the location and more about the overall experience. In the future we will do all we can to avoid using UHaul.

Donna F. 
Rating:
1.0

Customer did not leave a comment.

Nina S. 
No reviews have been submitted for this location.

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