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VICTOR G
Customer Reviews for 208 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The proprietor had attitude about me using online checkin. And when he forgot to put the hand truck into the rental, and I had to go to the office to get one, he had more attitude
SHANE PI rented a trailer from 208 Storage on 4114 Nelson Lane I had no issues at all the rental was fast and easy in and out. I had it for 4 days I feel the price I paid was fair and I would definitely rent from here again.
JOHN SDid not like that it was closed until 8pm and that I wasn’t able to do any check out with out downloading a app and I did not appreciate doing that in the cold just not their fault I guess and there was a lot of mud where you drop off the trucks to park them.
Stella BGreat customer service
NEALE CThis location is also where my storage unit is. The people are great and i will use them again
JAMES JThe gas gauge is not working properly so I returned on a full tank instead of 3/4 which was more than $50 extra.
Katelyn BCoffee and a donut
BRENT BThe ease of returning the equipment was super easy and quick.
BLAIR HI did a self check in so I did not interact with any staff. Drop off went fine.
Michael HNice guy, but he claimed to not have a wrench to remove my hitch ball and swap it out for a 2" ball. Not only did they not have any hitches or balls to fit the trailer, to not have a wrench is unheard of with uhaul dealers. I had to purchase a whole kit at Walmart, not just the ball, which is all I needed.
ryal bThe customer service was lacking at best, and the U-Haul Truck was filthy inside. We had to sweep it out before putting our stuff in. Also, no one mentioned that we couldn't use the ramp on the truck once the car trailer was attached and if we removed the trailer, our warranty would become null and void?!
Michelle DLocation was easy to get in and out of. No problems for me
Martha NThey didn't know information on truck or trailer... for example, I asked how to put straps in and the guy said he didn't know, that I can go online and watch a video...
Marco VThey didn't know how to use trailer and couldn't answer questions about box truck
Marco VVery nice very easy process. Friendly nice person at the counter.
Michael DThe straps for the car tires were a little frayed and could use some maintenance. And perhaps a little more training for some customers so the straps don’t get so tattered. The staff was amazing though.
Duane MThe only problem I had was they said thanks for bring back. Then I receive a charge for going over the mileage. i did not know there was a limit on miles. I would have thought they would have said something about a charge.
jim bI tried to drop the truck off in the small town nearby they were full up so I had to get to the Neilson location I called the new location and the person in charge gave me instructions on what to do and to put the key as it was barely after hours, and he was closing, Upon arrival he came out and was very accommodating and friendly, I was done and out of there!
Brad F