Customer Reviews for 209 Motors Inc
(U-Haul Neighborhood Dealer)

108 reviews

5159 Milford Rd   East Stroudsburg, PA 18302

(570) 424-1760

Location Hours

  • Mon-Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/8/2021: 9:00 am - 12:00 pm

Services at this Location:

Contact Us

(570) 424-1760

5159 Milford Rd
East Stroudsburg, PA 18302

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/8/2021: 9:00 am - 12:00 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BETZAIDA E. 
Rating:
4.0

My original location was changed without adequate notification which caused me a great deal of frustrations, as a results I don't consider renting from or recommend your company anymore.

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

SHELLYANN S. 
Rating:
5.0

Customer did not leave a comment.

ANDRE D. 
Rating:
5.0

Customer did not leave a comment.

LUISP M. 
Rating:
4.0

Customer did not leave a comment.

HENRY G. 
Rating:
5.0

I am so happy this pick up and drop off was contactless and all done by phone. Wow! This made such a difference in a pinch.

Felicia B. 
Rating:
5.0

Exceptional customer service...was easy and quick...very friendly service

PAUL C. 
Rating:
3.0

The reservation was originally generated in Blairstown NJ. A day prior we received a notification that we had to go to PA to get the truck 23 miles in the opposite direction of our move! I went to Ace hardware where we made the reservation and he was absolutely no help. He said he would have a truck hence the reservation and he did not! Why make a reservation then if you can't follow through. This was a huge inconvenience to have our entire reservation modified. The milage was not what we originally asked for as well as the location. Very disappointed with U-Haul will definitely reconsider going somewhere else next time! Also when I called the PA number the woman was not helpful transferred me to NJ office and Dawn was rude beyond measure. Never again! Customer service is lacking !

CHARLES E. 
Rating:
4.0

Let the customer use the vans for longer one way distances—cheaper rates would not hurt.

Iris V. 
Rating:
4.0

I am pleased with the service i received and I would recommend. Thank you!

Mark M. 
Rating:
1.0

Customer did not leave a comment.

BOBBIE JO S. 
Rating:
5.0

the young lady at 209 motors was very nice and helpfull, I would not go anywhere else !

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDR Z. 
Rating:
5.0

The woman was very welcoming, made the pickup process easy, and was great to work with. I will certainly be renting from this location in the near future as I still have more stuff to move out of our storage unit.

HOLLIS T. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
3.0

Pricing and rates were not accurate was overcharged was waiting on the phone for more than an hour picking up the truck was the same thing make that a little bit easier and I would have went much better

DIANA M. 
Rating:
2.0

Un-safe equipment should not be available to rent.

Martin R. 
Rating:
5.0

Amazing people running this location. They Took the time to locate and get me what I needed delivered and ready for me to pick up. 3 other locations were out and left me on the hunt.

MICHAELLOUIS N. 
Rating:
1.0

The guy was not friendly and did not know how to check me in.

Nyree W. 
Rating:
5.0

Will definitely call when needed again!

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Maxim S. 
Rating:
3.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

Everything was great. Ms Rayshawn was very polite and professional. Thank you

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Andre D. 
Rating:
4.0

Customer did not leave a comment.

Paul A. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
3.0

Customer did not leave a comment.

Luis E. 
Rating:
4.0

Customer did not leave a comment.

keneth A. 
Rating:
5.0

Customer did not leave a comment.

Nereida E. 
Rating:
4.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Great Service...Thank you!

GUS B. 
Rating:
5.0

The customer service was great , The area was a safe & clean where I felt fine leaving my vehicle.

Ericka M. 
Rating:
5.0

It was a great place to do business

Raymond M. 
Rating:
3.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Your customer service team in the East PA area are VERY UNPROFESSIONAL, INCENTIVE AND RUDE. From a $60 reservations I made and completed checked in on it, I ended up paying more than $200 (all because u-haul didn't have the equipment I reserved and pre checked out. The local pick up location was AWESOME, but the corporate customer service team ready left me with a CLEAR OBJECTIVE- NEVER EVER EVER TO USE U-HAUL AGAIN.

jose S. 
Rating:
5.0

Nothing

PAUL P. 
Rating:
4.0

Customer did not leave a comment.

Alberto P. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Brandon A. 
Rating:
1.0

Customer did not leave a comment.

Maria G. 
Rating:
4.0

Original pick up point was over 30 miles away. Did not find out about change until at the original location in tannersville pa. Truck only had 1/4 tank of gas. Otherwise all was fine.

Rick T. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

I definitely will use this U-Haul place again. Very kind and considerate people. I recommend it highly

Angelo K. 
Rating:
5.0

Customer did not leave a comment.

Elmer A. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Elmer A. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO C. 
Rating:
5.0

Very nice and polite staff

Milen S. 
Rating:
4.0

Customer did not leave a comment.

Magda G. 
Rating:
5.0

Best UHAUL rental location the Poconos!

Lesly E. 
Rating:
5.0

Great people, made my rental a breeze. Thank you guys.

Egbert J. 
Rating:
5.0

Nothing excellent service hook what's the

Max M. 
Rating:
4.0

Customer did not leave a comment.

Veronica R. 
Rating:
5.0

Customer did not leave a comment.

ELVIN S. 
Rating:
5.0

Customer did not leave a comment.

Cosme D. 
Rating:
3.0

Give more accurate information on how to pick up vehicle.

John P. 
Rating:
5.0

She made this so easy and she immediately emailed us a receipt. Wonderful customer service.

Raymond B. 
Rating:
4.0

Customer did not leave a comment.

Clarita H. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
3.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

ANGELO T. 
Rating:
5.0

Customer did not leave a comment.

Joaquin G. 
Rating:
5.0

Customer did not leave a comment.

Cinthia J. 
Rating:
3.0

The turn in your vehicle option on your phone was a hassle. Could make it much easier for customers.

Christine A. 
Rating:
5.0

The whole process was really quick and easy. I was totally surprised. It really could not have been easier or more convenient!

Christopher J. 
Rating:
5.0

Nothing, everything was perfect.

Latonya L. 
Rating:
5.0

Very friendly, helpful and professional. Thank you so much!!

Todd F. 
Rating:
5.0

Customer did not leave a comment.

Theodoros M. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
1.0

It was a great experience, no hassle, great service..

Peter W. 
Rating:
3.0

we had to do all transactions through the phone. Gentlemen was there to give us keys only. He called her and talked through his cell phone to complete transaction. but they did have what we needed and it was ok

hector O. 
Rating:
5.0

The people at this location were very helpful and friendly.

David W. 
Rating:
3.0

Customer did not leave a comment.

Onofrio L. 
Rating:
5.0

Customer did not leave a comment.

Wendy L. 
Rating:
5.0

Very Professional and friendly staff!!!

James T. 
Rating:
5.0

Keep up the good work

Stanford M. 
Rating:
5.0

Never send anyone to Canadensis pa for pick up they don't exist any longer

Michael G. 
Rating:
5.0

Customer did not leave a comment.

leonard Q. 
Rating:
5.0

Customer did not leave a comment.

Andre R. 
Rating:
5.0

Very nice staff. Friendly and helpful!

Darnell B. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Nice job

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Jennifier M. 
Rating:
4.0

Although I made a reservation it took some time to get the right size dolly for my car

Brigitte H. 
Rating:
5.0

No need to improve the rep was very knowledgeable and helpful great atmosphere and very good people I will recommend this location to family and friends.. Great service!

Davis R. 
Rating:
5.0

Customer did not leave a comment.

Kellie H. 
Rating:
5.0

Customer did not leave a comment.

Anthony O. 
Rating:
5.0

Thanks

Roberto L. 
Rating:
3.0

The lady said "I will give you guys additional miles for free just in case" WHERE ARE THE MILES? Keep your promises because we actually relied on those "extra" miles that didn't exist! Not cool!

Alberto P. 
Rating:
1.0

Lockbox was not working. This delayed my moving by 1.5 hours. I paid for a hand truck and blankets and they were never included. Very fustratung experience....

Patrick H. 
Rating:
5.0

NA- The person who helped me at this location was of excellent support. She knew her job and was very courteous.

HECTOR R. 
Rating:
1.0

Charged me extra for no reason. Tries to make people drop off/pick up trucks at Carls Auto Repairs, 1230 W Main St Stroudsburg, PA 18360.

Manuel L. 
Rating:
5.0

The vehicle was clean, ready on time and paperwork handled quickly and efficiently. The staff was personable and knowledgeable. I would recommend this location to anyone needing to rent a truck. John Kirby

john K. 
Rating:
5.0

Customer did not leave a comment.

Aristalia B. 
Rating:
2.0

The location was under staffed. No one available to process the reservation for at least 15 minutes, just the person working on the lot to bring trucks over. I finally did the online pickup. The lot is very congested with used cars being worked on, I had to drive the truck out of a very tight space past all the vehicles on the lot. With all the confusion, I forgot to get/ask for the hand truck that was on my reservation. Had to call Uhaul 800 number to remove hand truck from reservation because location didn't answer the phone.

John Y. 
Rating:
3.0

Customer did not leave a comment.

Jean W. 
No reviews have been submitted for this location.

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