Customer Reviews for 21st Amendment Liquor
(U-Haul Neighborhood Dealer)

Rating:

1.0

truck smelled foul. the key was lost. the owner didn’t know where it was nor how to get it. i was delayed 30 minutes and waited outside in the cold because he said, “it will be 5 minutes” that turned into 30. very disappointed in them

Rating:

3.0

Explain pick up process online more in depth

Rating:

3.0

The lock box was very difficult to get into. Also the truck that we originally requested was not what were able to drive off the lot that day, despite it being available..

Rating:

1.0

despite the fact that I confirmed with the pick up location less than an hour prior, when I came to pick up the vehicle I was told all of their Uhauls were "out of service". I could see two of them in the front parking lot. Despite showing them my reservation, I hd to leave without the Uhaul. This was frustrating as we needed to pick up and then immediately load furniture to move 500 miles away the following day. I then got a hold of someone on the phone with Uhaul who instructed me to "walk around the building until I see little black boxes that have keys in them". Upon finding those little black boxes, they were all wide open. There were no keys in any of them. Finally, someone from the store came out while on his cell phone, unlocked the "return keys here" box, handed me a key and pointed to the vehicle. It was not clean. The next day I got an email from Uhaul saying my reservation was cancelled (despite the fact that I had the vehicle). When I called, they had no idea which vehicle I had. It was a mess! And a huge waste of time at a time when I was really busy!!

Rating:

1.0

Poor communication. I thought the new location I was supposed to pick up allowed me to work with someone in person. Instead I picked up via the app in the back of a liquor store and the truck was parked right in front of a bush filled with bugs. The app was also not working appropriately. My materials I ordered were not in the truck. Will not recommend this location to anyone.

Rating:

5.0

It's hard to open the lock on the box where the car keys are.

Rating:

1.0

Took an hour just to get our keys. App didn’t work at all. Staff was rude.

Rating:

2.0

I had to pursue a refund after being charged for services that did not apply to me.

Rating:

1.0

Improve customer service We had to wait almost 40 minutes For the owner to show up