Make sure when you text the renter and tell them their reservation for a truck and auto trailer is at a pickup location that they are there together. We had to drive over 30 miles to pick up this trailer. But I must say this location was very nice and the staff very friendly.
DIANA H
Customer Reviews for 24 Hour Storage Seaway, LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great👍
JOHN WTell.customers when the location pick address on the rental agreement has been changed ahead of time. We.learned that we were at the wrong pick up location only after we went to the location that was printed out on the rental agreement. Would have saved us half an hour of drive time.
TAMMIE OOutstanding service, fair prices and the staff is extreamly friendly and knowledgeable
ALEX BVery helpful in getting the paperwork cleared up. Went above and beyond. Will use for storage in future!
BRIAN KStay friendly as you are. Good service and a Great Product! Thank you.
NANCY PI’m glad we chose to rent from this U-Haul location. The ladies at the mini storage office were very nice and extremely helpful, making the whole process easy and stress-free. Everything went smoothly, and I wouldn’t hesitate to use them again!
JOSEPH BNothing
felecia hNone
LESLEY JGreat customer services very helpful
Keiara JThis is an excellent location and they always take care of me very well!
STEVEN AThe lady that worked there was very nice. Only thing is I wish I could’ve gotten a receipt for turning everything in instead of just drop it here and leave.
JASON OGreat & friendly serice
PAUL SThe employees were above and beyond with assistance.
BENJAMIN BDoing great! Friendly staff- love Serenity and the Manager at Seaway Rd location gave me a hug 😇 I needed it- Thank you UhauL family~ and Happy Mother’s Day ❣️
MARIA CGreat place to store items, no issues. Staff is very polite and helpful.
Kermit L | Overall ExperienceGreat customer service! Efficient and very friendly.
DONALD AVery friendly, helpful staff.
JAMES YNothing at this location. They employees were friendly and beyond helpful. Excellent experience.
JESSICA RAgent was very friendly and courteous. She was helpful and hooked up the trailer. I know that is policy but she did it in good spirits. Great employee.
JAMES YThe ramp on the 15’ truck is broken. You can get it back up but it takes some hard wrangling if you are alone.
Russell WN/A
Russell WEverything was great
MARCOS RNone, great location with friendly workers who are a great help.
STEVEN AGreat service and on time
WILLIAM Mmanagement is excellent the only U-Haul place I will use *****
JESSE AExcellent Customer Service Thank you!
IDA DGreat people, great experience!
ROBERT Ckeep up with the good service
JESSE ANothing
Russell WKeep doing what you’re doing don’t change a thing
KARL MVery Professional and informative…
Leonard MStaff was super helpful and very professional. I will use them again
CHARLES CNice folks
JOHN BThe location was already closed. Called the number because the signs said park trailer behind building- but then the signs stopped and there were multiple buildings. The woman that answered phone had no clue. It took me over 30 minutes to finish the process in app to drop off trailer because phone signal was so poor.
GEORGE FI will not rent the 6x12 trailer again. The hydraulic braking system would activate at every bump in the road. When we drove over bridges, the brake would activate at every expansion joint. We drove over the I-10 bridge in Pascagoula MS and it felt like my truck was hitting a hard stop for a fraction of a second. It was so hard hitting, my ABS light come on my dash. I was far from weight capacity and had the cargo evenly distributed.
BRYAN HExcellent customer service at this location. All were very helpful, friendly, and courteous. Very nice facility and well maintained. Would highly recommend this location to anyone looking for a truck or trailer rental, or storage unit. The only thing that they could do better would be to box up some of their customer service and send it out to everyone that interacts with the public. It is a delight to deal with them!!
CLIFTON JFill the gas tank full, not releasing a vehicle with 3/8 of a tank. Customers waste a half hour of rental time at the pump twice per rental. I think it reflects a lazy work ethic from the employees at U-Haul.
Martin PNothing, the staff was wonderful! We rented from there 3 times this last week, we have decided not to rent from anywhere else other than there.
MATTHEW JVery nice, new facility. Customer service was excellent. The personnel were very friendly, courteous, and helpful. Highly recommend this location to anyone needing to rent a truck, trailer, or storage unit.
CLIFTON JVery friendly staff, Chris was very helpful will definitely return to there business if I need to rent again.
RAYMOND JThe two women that help us was super helpful and nice and they make the return of the equipment super easy highly recommended this location
Donnie TI had a very good customer service experience!!
LANDON PThe best storage I have ever had! Thanks
George S | Overall ExperienceThe woman who helped me was very kind and efficient, I'll be going here if I need one again
ROBYN BVery nice, knowledgeable staff
ERCELL SThe facility and trucks wete very clean. The staff was friendly and helpful. Eould definitely recommend!
JENNIFER WAbsolutely loved everything about this location very easy very convenient. It put us at ease being able to pick up from somewhere. That was very helpful. Lots of customer service we were moving items after my husband‘s grandmother passed and it was already a hard process so we greatly appreciate all the help that we received and I can’t remember the ladies name or else I’d call her out by name.
KEVIN LOutstanding team in Gulfport, MS.
TIMOTHY GExcellent customer service!!!
JAMIKKA NAwesome as usual!
RANDALL PDirect and considerate...
RANDALL PThe manager and her staff are very professional and personable. Clean atmosphere and great service!
TAMMARA CCustomer service was excellent from the point of reservation of a tow dolly to the point of dropping the tow dolly off. Very friendly and funny. I would definitely recommend to friends and family.
CHRISTOPHER SExcellent service from the manager and complete staff. Very friendly, courteous and accommodating.
OLIN BThe Lady at the desk was very nice and helpful!!
Ronnie RGreat friendly service! Keep up the great work Will definitely be renting again😁
STEVEN ACustomer service was 👍🏻
WILLIAM SGreat staff, very friendly. No issues and it was an easy process overall.
ANDREW MKristi, Jade and the other two were always friendly and helpful. It was a pleasure seeing them on my trips to my storage units. I’m gonna miss em honestly.
Kate C | Overall Experience