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ZACHARY T
Customer Reviews for 24 Hour Tire La Marque
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one at the "store" could help me at checkin. No employee spoke English, they employee attempted to call multiple other people, my husband was able to explain to the employee in spanish what we needed & the guy had no idea what was going on. After waiting almost an hour the employee brought me his phone to get checked in. By this time i was on the phone with the 800 uhaul, i teied to tell her i was speaking to uhaul & she was rude. I put 800 uhaul customer service person on speaker so they could hear the interaction. After finally getting the keys the Truck was filthy, it had cigarette ashes muddy dirty cabin and dirty hauling space. The surrounding area where the truck was I had to cross threw ALOT of overgrow dryed grass and SO MUCH trash everywhere, broken glass cups, paper, metal pipes it looks like a junk yard. Upon returning the truck, never checked me back in or checked the truck. I asked if they were the owner or uhaul rep the employee shrugged & gave no answer. I have pictures of the vehicle. I have rented from uhaul multiple times never had a bad experience till now. If I could give zero stars I would.
Elyse M