Nothing. Everything was great and the entire rental process was perfect!
TERYLL J
Customer Reviews for 2536 Charles Hardy LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn’t know until the day before that the location was changed and I had no idea it would be at a gas station. The attendant had to keep stopping and helping his customers. We were there about 45 minutes which when moving is time spent. He was very nice but that was cutting into my time.
MELODY WMy truck was not available and I was sent to a different location. I did not receive my 50 dollar credit for the reservation and the person could not figure out how I could drop it off in Indianapolis to save 200 dollars.
NEIL DThis is the second time I’ve used this facility and it’s been terrible. Firstly their mobile service does not work. When I went inside to check in the workers had no clue what to do. I had to wait an hour for their manager who was at home to call U-Haul to verify my reservation then call them back so that I could get in my truck. The truck was in rough shape and had someone’s SS card and birth certificate in it. Please stay away from this one!
JAMES H24/7 mobile pick up is the best!!!! Thank you for making my experience so easy.
BENNETTA BI have used Uhaul for the last 40 years and I am not happy with the last experience
CLAYTON MIt is just a convenience store parking lot.
DAVID BThe gas station we pick this trailer up from did not know what they were doing. We had to tell them three times we had an online order, but they kept trying to start a new order. We had the trailer scheduled for three days, but somehow it changed back to the default of two days. While we were waiting to get our order in, they had to keep stopping to wait on customers in the store. One time, there was about five people waiting. It took us about 30 minutes to get the trailer. You should not have gas stations renting out U-Hauls.
Richard FI would suggest that all trailers have the hitch sitting on a hitch stand. It makes it easier to connect the trailers to the hitch ball.
Clarence M