We did after hours drop off, but the app was super helpful when disconnecting and taking pictures of the unit.
Savannah S
Customer Reviews for 25th Street Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent Joe was a Stand up Guy
Gregory BArranging and picking up my rental was smooth and easy. The person who rented the van was very friendly and told me what to do if I returned the van after hours. I was assured he would take care of the return. The reason I gave 4 stars instead of 5 is that I returned the van ten minutes before the listen closing time and they where closed. I dropped the keys in the orange box as instructed, this was a Friday evening. Monday morning I received an email from U-Haul stating the van was not returned with a number to call I called and spoke to a representative of U-Haul, very nice person. I’m sorry I forgot her name. I called the rental location twice and got an answering machine. The U-Haul rep took care of my issues and the van was returned with the correct charge on my credit card. Thank you U-Haul!
Mark S