Everything ok 👍
John W
Customer Reviews for 2K Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The clerk took 15 minutes to check me out even though I reserved online bcz she was attending to her minor child. So pickup time had to be adjusted to 4:45p. When I returned the truck one hour and 8 minutes later, the male clerk refused to check me out 5:53p even though there were no customers in the store and did not send a receipt via email until 6 hours later at 11:47p. He also incorrectly put the return time at 7:30p instead of the actual time of 5:53p.
Senita WEasy and at a great price
SHARON AVery clean vehicle and very good customer service
Jonathan STook 20 mins to “log in” to system before able to find rental reservation- apparently system is slow on sundays. Truck was empty of gas. Truck was parked behind other vehicles and the clerk didn’t think to get it out so we can actually drive it out- another 10 mins delay. I paid for blankets and dolly. None of them were ready and we had to ask for them. The blankets were used and filthy and I refused to accept them. Told clerk to cancel them but got charged for them nevertheless.
AGNIESZKA SEverything was excellent. Thank you
Maria GThe customer service representative lied about the money she said I was only going to be charged 19.95 and $15 for the insurance She said I was going to be charged if I went over 50 miles which I didn't go over the 50 MI but I was charging $107 so they lied horrible service
Mauricio SEverything good very Easy to get it nice people love it
Jose ATruck was dirty and the associate was rude and unprofessional. Do Not Go Here
BERNADETTE RThe information on the website is inaccurate. When I booked my uhaul, the website said it's 1.19 per mile . When I returned the uhaul they charged me 1.39 per mile. (24 hours)
MARLANDO MLet customers use the bathroom
John MDint get the size booked and why they charger me $281 instead of $150 I need to talk to the CS ASAP
Nik MCustomer service and vehicle maintenance
NICHOLAS TNothing but liars.
Kailyn BCheck in and check out process was too cumbersome and slow. At the last minute I was asked to go over to another location, almost 10 miles further away from the original. Although I was promised a $50.00 rebate, it has not shown up on my bill, nor the attendant was aware of it. Dissapointed.
Raul UWorkers within the Convenient store are super rude . We were trying to park the truck and still be able to take pictures and the employee basically tried to kick us off the property because we didn’t park the truck how he liked right away.. really freaking rude will never rent a truck from that location again.
ZOE L15' truck when driven on the highway had lots of play in the steering wheel and transmission was shifting slowly. At destination had to exchange truck as it was unsafe to drive back to pickup location in Tampa. Got numerous invoices and still trying to resolve final bill. Got charged for wrong drop off eventhough this was not by my choice but due to unsafe mechanical problems. Hopefully this will be resolved.
WILLIAM SI didn't receive my final statement, that would of been nice.
CHARLI VRefund of discount for filling up the tank that Cost me $79.00.
RAFAEL Vthis location charged my card a deposit then chatged it again. i went to the location to ask for an explanation on the second charge and was met with the most rude, confrontational attitude i hsve ever encountered. I had to go to u haul corporate and my bank yo have my $400 returned and it is still an ongoing process. DO NOT go to uhaul on bearss ave in tampa. I am completely appalled by the audacity of the management there. furiously frustrated.
SEAN AI did not ask for coverage. But my card was charged $15 coverage fee. If you go through my original booking, you would see I did not request coverage. Please refund my $15. Thank you.
Olufemi BThe guy at the counter was rude and not helpful at all
Ashley CPickup was needlessly difficult due to the communication issues. I do not speak Spanish and the attendant did not speak English. My pickup location was moved from its original location because a trailer was unavailable, funny thing I drove past the original location there was the same size trailer in that lot. Total lost time of 45 minutes to an hour of traveling because that trailer that I could clearly see was according to U-haul not there. Hooked the equipment up myself, attendant checked nothing, did not even assist with light checks. Not an easy in or exit location. I have rented more than a few U-haul’s over the years, this was the worst experience I’ve ever had from the company. If that had been my first experience with u-haul I guarantee it would also be my last. I would pull that franchise license before they can damage the company reputation further.
Richard Mthe truck was very damaged on the outside and the Engine light was on. while idling felt and sounded like it was going to stall. I went back inside to inform them and requested a new one, but was told it was alright and I couldnt have another one. When I asked what will happen if it breaks down, I was told to just call. I was nervous the entire time driving it within a city I had never driven before with it sounding as if it was going to stall.
JUDITH Hgreat service
ALLEN KGet pest control in the trucks please!!!
Fanny GEl camión sucio y estaba lleno de cucarachas y tenía tremenda peste dentro de la cabina
YIMEL NNA
Deborah WUnprepared. Rude. Poor customer service. Never using them again. And sharing with every one I know. Worst experience ever.
Jacqueline FThe vehicle was very clean on the inside and the outside. It also drove very well smooth ride. Although the advertisement said they had a special/unlimited miles I didn't receive that but overall a good experience.
Tonya AI had no problems everything smoothly treated me great I would do it again if needed
LUIS RClean the truck for the next customer--take out the dirty sock and gloves on the floor, and the receipts near the passenger seat. Make sure the mirrors work. The one on the passenger side actually swiveled as we sped up, slowed, turned, etc. This makes for dangerous driving given the fact that there is no rear view mirror. Finally. look for some air freshener. I'm glad our drive was short because the cab smelled bad. Very disappointing rental.
Gary ELove these guys!! Very patient & understanding! Will definitely be using again for all moving needs and will most definitely recommend to family/friends! Thanks again, Nick & Mike!
Alyson KYadira was very kind, excellent service, fast and good price. I recommend this service and location 2202 E bearss Ave. Tampa. My first time was a good experience.
Marco PThe location was not the issue. The issue was there was only ONE person working who also had to manage the gas pumps and the convenience store. It turned out there were lots of customers and he had to lock the doors to the store so that he can attend the customer outside to handle the UHaul truck. However, the employee was very nice and very helpful despite having to work in such horrible conditions. One person SHOULD NOT work that location alone!!!
Felix AParking lot is way too crowded and tight, guy behind the counter was demanding I back the truck in, but there wasn't enough room with all the cars. Truck was nearly out of gas and the check engine light was on. I had to have a weird call with someone for the truck rental on the old store phone. I won't be going back.
Daniel UN/A
Shana SPoor customer service, my 16 yr old daughter was with me at the time I was in the process of renting a truck and I was told she had to wait outside. That really upset me. No reason for her to wait outside the store. The truck i rented was filthy and had barely any gas. I would never do buisness with this location or refer anyone to this location. Very rude employer, I even thought of filing a report on how my daughter and I were treated.
Edwin LPoor Brakes needs replacement Air Conditioner did not work
DOROTHY PAwesome like always
DOUGLAS MSales representative was very attentive to my needs and reached out to several other locations for a truck that would suit my needs.
Dejesus SIt was a gasoline station and the clerk knew nothing he made 2 phone calls looking for someone to help me. Returning the van was a nightmare he told me to give him the key and leave, i am 67 years old and don't know electronic. I called C.S. and she would not help me, that is ridiculous. You're people are no help on the phone.
NORMA MPathetic service and fraud charged me extra for fuel
Jitendra TThe truck had a padlock on it and came with the key but I didn't find out it didn't work until I finished loading all of my stuff if I would have known the padlock didn't work I would have got one prior to filling the truck
LOUIS SStand behind the honest customer. A $200 extra charge to a customer in the right will cost you far more in bad relation for word of mouth is your best or worse advertisement. Bait and switch is bad policy. Miss Kaylee Vostad didn’t stand behind her word of free extra miles. Wrong.
MARRIOTT Mexcellent customer service at this location
ahmad aCustomer service way better than the Florida Ave location.
DEBORAH WThe beach of the truck was dirty but well maintained
NATASHA Sthis was the second location i had been sent to to pick up the truck i had reserved because at the first location the truck had a check engine light on. When I got here, guess what? The check engine light was on. I ended up getting a smaller truck even though i had already paid for the larger one. I will never rent from U-Haul again. if you are reading this, stop and call Penske.
DARIN RRight mirror broken and duct taped together. Zero air conditioning. Difficult and time consuming to deal with the rental agent over the phone instead of in person.
tom mI got charge for fuel when I fuel the truck before returning it. You can see the first picture it was full with the mileage 15781. They charge way more miles then I drove as well. The truck was having issues with the way it was driven so I decided to return the truck. I filled it back up in the second picture and the miles are 15804. I need that charge return or the whole ticket return because I was not able to used the truck and it was eating fuel way to fast I went short trip 12 miles each way and it used a almost a quart of a the tank.
HARRY CThe representative at the store went over and beyond and had great patience with me.
JAMIECA BPayment was processed based on forecasted mileage not actual mileage. This is an assumption since no check in was done and payment matched the estimate given at pick up.
RICHARD EVery friendly
Estervenia CHard to get into not easy to park larger equipment
Michelle TRight mirror was broken and taped. I had to stretch to see my blind spots. Uhual had 0 gas and was told it did. So I gave them back the truck with almost a quarter tank and still got charged $30 gas fee. I did not mind the location nice people. I just didn’t like that I was over charged for a truck that was dangerous to drive and no gas.
Jan RThe manager alex made the process extremely difficult when first my boyfriend was the one who tried to get the U-Haul and the manager had sent him the wrong link and when he showed the clerk who was working at the time and when the clerk called the manager, the manager said to just cancel the reservation. My boyfriend asked why it needed to be canceled when he needed another link, and the Manager just told the clerk over the phone to “take the keys and get him out of there.” my boyfriend tried again to make the U-Haul reservation the same day at the same location because we were already there, but do mobile pickup, but the reservation kept getting changed to different locations and different times and the insurance kept getting taken off multiple times, so we believe that the manager was most likely messing with the reservation. The next day I had to make the reservation and luckily the clerk didn’t need to call the manager because I was given the correct links and everything. The clerks who were working were great, I didn’t get their names, but it was frustrating to have the manager make a mistake and then have us suffer the consequences for it. Me and my boyfriend aren’t old enough to rent cars and he flew down to visit me so this was our only option to bike back-and-forth multiple times aggravating.
Alaiyah BThe app told me a certain price and ended up still charging me extra when I barely had money for it etc.
Jose F