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Alice L
Customer Reviews for 305 Furniture Discount Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I went in to pick up my rental the location stated they couldn’t return the trucks they received back into their system because the local account servicer wouldn’t answer their calls and the system was down. I waited over an hour and half there in which I had to call customer service and the local ended up telling me to take the truck and they would manually return its previous ended contract. I realized they hadn’t inspected the truck and brought it to their attention and they stated I shouldn’t have any issues. Upon the my return, they stated they still didn’t have system and just accepted my key and didn’t even look at the truck. I complained that the truck had cigarette buds and an awful smell and they just stated they would note it. Now, I’m being charged for miles used by the previous rental as they never checked it to return it properly. Resulting in my uhaul account being locked and being treated poorly when trying to rent at another location for my next project. Definitely wouldn’t recommend this nightmare to anyone! Will unfortunately after many years have to explore the competition.
Stephanie GThe inside is the truck was full of rice or some seeds. Also the location/store pick up was far walking distance from the actual truck, therefore to inspect the truck and finish the assigned rental process was time consuming. Also this rental place didn’t have an overnight option or drop box, which would have been so convenient for our move.
Olivia MThis location was the excellent. The representative Marisol was very professional and friendly, that means a lot to me, because customer service is everything to me. That will be my location to go to and I will refer others to that location.
Jennie HEvery thing was smooth and every one was very polite and respectful
julius dDO NOT EVER USE THIS COMPANY THEY ARE RACIST AND THEY ARE UNPROFESSIONAL
devon rBest Experience Ever. Very professional, pleasant, reliable transportation and equipment. I highly recommended 305 Furniture Discount Corp Ms M I Lov
Jeanese HU-haul changed my pickup location since the truck I reserved was not available at my original designated location in Miami
Daniel JTruck needs to be cleaned and AC fixed
Alvaro MGood experience. Thanks 👍
joshua dEverything good
Carlos JPrice and customer service over the phone either 1800 number
Carol AThe truck was nasty. When I pick up the inside had food, cigarettes and a urine smell. It seems that a homeless person was sleeping there. When I dropped off I saw a few homeless people at the location.
Andre FIndividual receiving the rental return did not know how to handle the return He said someone else at the store did the UHAUL rentals and was not available to support or help
Pedro V