That location in downtown Salt Lake does a variety of things that seem to be incompatible with neatness. But the location is good and the employees very nice. I'll take that.
THOMAS R
Customer Reviews for 3D Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Short staffed but otherwise good service
CHARLES BOut of all the uhaul in US, One of the best experience I had with this wonderful Manager and his kids. This place is my go to stop for rentals. My family and Friends only gonna visit this place only :)
DEV SThe place was filthy, crammed, and malodorous. One of the people present, presumably an employee or a friend/relation of the franchisee, was sprawled out on the floor when I came in; when I came back to drop off the truck, this same character was on the floor again right in front of the customer desk, with a plate of food on the floor like a dog. Completely bizarre. The place is a complete shambles. It's also in a very sketchy area, and I was asked to leave my car outside the fenced perimeter. I was half-expecting to come back to my car stripped to the metal; that didn't happen luckily, but that's the only thing that went right. I had paid for the blankets, but the bag that holds them in truck was empty. Fortunately, the mover happened to have some on him. The vehicle itself was a smelly, ancient POS with a busted mirror. And of course, I got charged triple the advertised rate even though I drove less than 10 miles. Will never recommend U-Haul to anyone.
ANTON Vwhen I picked up the rental the price had increased by about $150. I was originally quoted $214 for the rental from Salt Lake to Moab and when I picked up the truck the price was $357 plus the accessories I rented blankets and a appliance dolly. The number of blankets was short 21 vs 24. The truck worked good and I was able to do the move as planned but the price difference was a shock. I set up the rental about a month before the rental date and so I was left with little option but to agree to the higher price for the rental. I had plans and a schedule and it would have gone awry if I'd had to negotiate another rental so I went with it. I felt it was a bait and switch tactic
Kirk ceverything went smooth and quick
RANDY BIn and out in few secs! Owner and his sons are amazing! Will rent again from them only!
DOLORES DTrailer was in good condition and clean. Staff was great - very helpful and friendly
Jeffrey KQuick and simple process, knew what they were doing. Great people!
JOEL TExcellent service provided by owners. Love this family :)
DIMITRIE Bhomeless sleeping in back of truck had to removed
RICHARD KDirectional signals were not functioning. Two of three brake lights on the van were inoperable. Only the center mounted or "third light" worked. And the driver's side mirror was broken - it was extremely difficult to utilize for safe driving. And to top things off, there was no windshield wiper fluid. The car was a major hazard and should not have been allowed on the road. The only reason I opted to use the vehicle after stating all of these concerns was because I was already on the road AND I had a colleague follow me in a separate vehicle for safety reasons.
Ron REveryone was kind and personable, making me feel like a friend. Great experience.
LEE RI would recommend this location to friends and family because the people working in that office are kind and exceptional. Ty
Lisa AThe attending employee failed to secure the trailer and caused it to release and cause major damage to my vehicle and a few belongings. The supervisor recommended I do a claim, and was understanding of the situation, but I also waited for 1 hr since no one was there at 9am, the time of my reservation.
Juan DI wish every u-haul dealer was as helpful and friendly as this one!
Glen-Edward TVery seamless transaction
PAUL LOverall was satisfied with the experience and location.
Shane SNice people. Didn't have extra accessories like the slide and ball attachment for towing. Needs professional counter setup versus what they are currently using.
BLAKE HParking area is small and difficult to maneuver. A second entry/exit would be very helpful. Staff were great helping park and check in the trailer.
JOSEPH SBasit was great. Super friendly guy and made sure everything was good to go. Very easy to work with and wanted to ensure my trip went well..
SETH RFirstly the van we had booked was not available. We were offered a larger van, which was unnecessary given that we were only picking up 1 item. The van we were given was in aweful condition. The shocks were so worn down that every single minor change in gradient felt like we hit a pothole. I was transporting a fragile antique and the terrible shock absorption resulted in unnecessary damage!
PHILIP BMy family and I always go to this location for our rental needs as the owner is a great man who provides top quality customer service as it is an innate part of who he is. He represents the U-Haul company very well and should be rewarded and commended for his excellence in service to his customers and the company.
ANDRE BVery tight. Was unable to pull trailer in and turnaround to park in the lot. I did come in after hours. Freindly person when we called and they said we could drop after hours.
DAVID SGreat customer service. I was a few minutes late getting back and they were very accommodating.
WILLIE AI recommend this place, the person in charge is excellent, good service, I would choose them again.
JHON SThe people were nice and did not give us any problems at drop off.
Johnathan HThe car dolly was unsafe and I had to pull over adjust it many times. I'm very unhappy and confused why this dolly was able to be rented out with the chains and ratchets
AUSTIN SVery friendly and professional agent definitely recommend
SALIOU NNot much room to pull in to return truck.
LEE AAwesome service! The manager has good energy and I was in and out in 5 minutes tops!
Lucas EThey were very kind and thoughtful. Highly recommend
MARYJO GThe owner is super nice and accommodating. Have used this location twice with a good experience both times.
ASHLEY DA side mirror was broken. The Tire Pressure Monitor was giving a warning about the tires. It seemed pretty wore out, frankly. But it got the job done. That being said, the proprietor/manager of the location was an absolute gem and pleasure to work with.
DAVID BThey were super helpful, friendly and quick checking me in!
Danielle BExcellent customer service and the rental process couldn't have gone any smoother!! Thank you SO MUCH for your help today 🙂 I highly recommend renting from 3D Auto and I would rent from them again!!
JENNIFER BN/a
BRIAN OFriendly service with smile.
ORSAN AI would rent from this location again! Very helpful with customer service and super easy to get everything we needed for our haul. Thank you!!
JEDA HIt was an old truck with a cracked windshield. The truck was clean.
Henrik LThe rental that I used smelled like cat pee and there was cat hair everywhere. It smelled in both the front and the back. Someone needs to clean the front area because it seems like previous users traveled with a cat.
Charity PThe owner was so kind to my son (and to me!) and was beyond friendly and knowledgeable. His attitude and positivity were truly remarkable!
Daren HThis location is very shady. I rent a uhaul once or twice a week, and I know the routines pretty well. This location tried to pull a few fast ones... The equipment was pretty beat up, so take pictures and check everything before leaving. The air conditioner didn't work as well. I was renting the truck for late afternoon... The owner goes "We charge a $20 fee for afterhours returns...." I knew I could check in the equipment on the app to avoid this fee... Even so, when I came back, the people were still working and tried to get me to just leave the equipment... I think if I had they would have gave me the $20 afterhours fee... Oh well, I'm going to stick to Uhaulm specific locations after this experience.
JESSICA LBald tire. Had blow out half way to destination
DEBORAH KExcellent customer service.
Panos ABatil and his brother were friendly and helpful with my rental. We got the job done! Thank you.
Amelia NIt was very hard to find.
BARBARA WBasir (sp) is amazing. Friendly, happy, helpful. He is the reason I will return to this location. Very thorough and informative. Was a pleasure doing business with him.
Cj GRental pick up was easy. But Pam at another location was the one who took the time and effort to locate the exact trailer I was looking for, much closer to my location when another place told me the closest place was in another town. I give kudos to Pam!
Julie KIssues with the trucks fuel gauge from the start so i had to put in more fuel than i should have had to. The battery died when it was parked and everything was off and you could hear the u joint going bad when it was shifted into drive and made a loud clunk. The vehicle was nasty and reaked of cigarettes not to mention the back was super dirty. The previous experience i had from a location in manti utah (alvey lumber) was far superior to this. I doubt I'll use uhaul ever again.
RICHARD WEverything went well and the staff was great
KENT OCheck the vehicles for low tire pressure, equipment that was added was not available. At time of pick up, it was blocked in by another truck. No one was available to help.
Constance LThe guy who works here made the whole experience very easy, he is an amazing asset to UHaul.
JONATHAN REverything was smooth and easy. Pleasant experience all around.
JUSTIN B