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Bernard P
Customer Reviews for 3D Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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BRIAN OFriendly service with smile.
ORSAN AI would rent from this location again! Very helpful with customer service and super easy to get everything we needed for our haul. Thank you!!
JEDA HIt was an old truck with a cracked windshield. The truck was clean.
Henrik LThe rental that I used smelled like cat pee and there was cat hair everywhere. It smelled in both the front and the back. Someone needs to clean the front area because it seems like previous users traveled with a cat.
Charity PThe owner was so kind to my son (and to me!) and was beyond friendly and knowledgeable. His attitude and positivity were truly remarkable!
Daren HThis location is very shady. I rent a uhaul once or twice a week, and I know the routines pretty well. This location tried to pull a few fast ones... The equipment was pretty beat up, so take pictures and check everything before leaving. The air conditioner didn't work as well. I was renting the truck for late afternoon... The owner goes "We charge a $20 fee for afterhours returns...." I knew I could check in the equipment on the app to avoid this fee... Even so, when I came back, the people were still working and tried to get me to just leave the equipment... I think if I had they would have gave me the $20 afterhours fee... Oh well, I'm going to stick to Uhaulm specific locations after this experience.
JESSICA LBald tire. Had blow out half way to destination
DEBORAH KExcellent customer service.
Panos ABatil and his brother were friendly and helpful with my rental. We got the job done! Thank you.
Amelia NIt was very hard to find.
BARBARA WBasir (sp) is amazing. Friendly, happy, helpful. He is the reason I will return to this location. Very thorough and informative. Was a pleasure doing business with him.
Cj GRental pick up was easy. But Pam at another location was the one who took the time and effort to locate the exact trailer I was looking for, much closer to my location when another place told me the closest place was in another town. I give kudos to Pam!
Julie KIssues with the trucks fuel gauge from the start so i had to put in more fuel than i should have had to. The battery died when it was parked and everything was off and you could hear the u joint going bad when it was shifted into drive and made a loud clunk. The vehicle was nasty and reaked of cigarettes not to mention the back was super dirty. The previous experience i had from a location in manti utah (alvey lumber) was far superior to this. I doubt I'll use uhaul ever again.
RICHARD WEverything went well and the staff was great
KENT OCheck the vehicles for low tire pressure, equipment that was added was not available. At time of pick up, it was blocked in by another truck. No one was available to help.
Constance LThe guy who works here made the whole experience very easy, he is an amazing asset to UHaul.
JONATHAN REverything was smooth and easy. Pleasant experience all around.
JUSTIN BThe staffs are very nice.
MICHAEL MThe man working the uhaul center was very nice and provided exceptional service. I would recommend this location.
CHARLES JI would not rent from this location again. The place was an absolute mess, one truck tire was almost flat and dude couldn’t even find an air chuck, so I had to stop and fill it myself. He also tried telling me it was at a quarter tank of fuel when it was not even close. I don’t rent these things regularly, but outta the 8-10x I have, this was the worst experience. I’d never rent from these guys again.
CHAD DVery convenient location. Staff is friendly, knowledgable, and helpful.
JANE JAlways a great experience when dealing with U-Haul!
MICHAEL FSyed was great & efficient!
Rhonda DAgain, slightly beat up location, but easy to access and helpful staff.
Jeramy LStaff was very accommodating and very polite.
LEE GVery friendly and helpful man working the front desk!
KIRSTEN MEverything worked great.
Jeramy LIt was a great experience. Thank you!
THOMAS BThe best customer service ever. He was friendly, funny, professional & super helpful. Super happy!
Amy LStaff was super friendly, great guys, would rent from again!
RICHARD Cgreat branch. very efficient
MATHEW FManager was very helpful
CESAR VI was in/out in a flash. Smiley. Friendly. Those waiting for service were happy/calm. He had a great demeaner.
JOSEPH ZThe owner was a big help!
Clinton TVery helpful and friendly. One of the nicer experiences I have ever had with Uhaul
Edward Pupon returning the staff was rude.
Taylor CTop tier!
Vincent DMileage discrepancy, someone drove the truck around 50 miles and made me pay for it. I didnt take a photo of the odometer reading before taking the truck out. I got scammed because i blindly trusted Uhaul.
Aashish TExcellent all the way around
Laurance LBoth gentlemen I spoke with were nice and friendly.
Michael MThe location and the employees were great. However, my app experience was horrid. I was told I'd get a call from customer service after several issues with my rentals last week, amd that hasn't happened.
Vonn JThey were amazing to deal with. Great help all around and truck was in great shape.
Nathan LEmployee that speaks good enough English to be able to answer my questions and assist me without confusion.
BEN RQuick, easy check in and return. Friendly service. Would definitely use again and recommend to others. Very reasonable rental.
Carole MOne of the tires was a bit worn out, almost to a dangerous condition. I would recommend improve their conditions.
MATHEUS RHave a motorcycle trailer on hand.
LORENZO HGreat people. Great service
CLAUDIA GLimited parking if you leave a car. Otherwise great. Super responsive crew. I’d rent from this location again.
MAGGI EBasil was excellent! Friendly, patient and efficient! I highly recommend 3D Auto Sales LLC and Basil!
LARRY WFriendly and accommodating gentleman.
Charlie TI was 100% satisfied
James PI can't believe it cost 160+ dollars to rent a Uhaul for 4 hours! $1.29 a mile? To go to a total of 100 miles? I don't think I will be using Uhaul anymore for that price.
TREVOR MAlmost too many issues to list. We requested two dozen blankets and they were not in the truck. The truck they gave us had a damaged front headlight, obviously someone at that location collided with that truck. (I even watched one of the lot employees scrape a truck against a Bollard while moving it). I had to wire the light up so it wouldn't point directly at the ground. The windshield washer did not work. This truck should never have been allowed off the lot. The tow dolly they gave us had a defective tail light and we had to go to a shop location to have it repaired, at 3900 South State street. They fixed the light, but instead of riveting it in they use screws and by the time we got to Grand Island Nebraska it had fallen out and we had to have roadside service come and replace it.
Christopher DI'd recommend friends go to a U-Haul store. I selected this location based on proximity to my home, and didn't realize it was a licensed U-Haul distributor, not an actual brick and mortar U-Haul store. The attendant that we rented from left the premises immediately after we picked up the keys and was not around to answer questions. Additionally, despite returning the vehicle at 4 pm as planned, he was not there to complete the return.
SAMUEL RThe general manager, Basit Syed, was lovely to work with. He was extremely helpful, friendly and kind to us. I will definitely use this location again because of him.
ROLDAN N