The area was high crime. The location was not safe. The cashier did not know how to rent the UHaul.. took over an hour to get the rental and then another 30 minutes to get the keys, AFTER THIS WE WERE TOLD THEY DO NOT HAVE DOLLIES! EVEN THOUGH WE RENTED ONLINE. I am a real estate broker and we were renting the truck to pick up a desk. My husband and I are in our 60's thus we NEEDED the dolly. After all this when we got in the truck THE GAS TANK WAS BELOW HALF FULL!! WE CALLED THE UHAUL TO INQUIRE, SHE SAID "OH JUST BRING IT BACK THE SAME" WE BROUGHT IT BACK AFTER WRENCHING AND HURTING OUR BACKS WITH NO DOLLY, WE STILL PUT OVER HALF TANK Gas and NOW YOU ARE CHARGING ME $39.90 FOR GAS!!! OH NO.. UHAUL HAS LET ME DOWN! AND I ALWAYS RECOMMEND MY BUYERS AND SELLERS TO RENT A UHAUL, I WILL NO LONGER BE DOING THIS. BEYOND DISAPPOINTED.
William L
Customer Reviews for 3Hermanos Mt Dora
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employee inside was not helpful and said they had nothing to do with the truck rentals. When my key was not in the lock box she magically had the key sitting behind the counter with her. Neither of my rented lifts were in the truck. She had one in the store but had to spend ten minutes calling someone to find out if she could give it to me.
Jamie KWorst Uhaul experience ever. I filed a complaint and waiting to hear back from the regional manager
Andrew F