I returned the truck with the dolly in it. They closed the contract on the truck, but not the dolly. I contacted UHaul customer service. They said only the location can close the contract. I tried to reach out to the gas station. But their phone number doesn’t work. I just don’t understand why they can’t do their job right.
Gholam M
Customer Reviews for 40 West Carroll Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They charged me 77$ instead of returning me 77$ according to the invoice. They made wrong invoice because i return the truck in ome hour same day and they mentioned that i returned next day. This location is doing fraud with peoples and the trick they use is the UHaul website is not working during the pickup or return and they never provide any receipt for the transaction. Its worst and destroying the U haul name and reputation as well i believe.
ZAHID RThe gas tank was not full when picked up and we were told to fill up the similar level of gasoline when return. We di fill up the very similar levels of gasoline in Ellicott City (40 West Carroll Fuel) as picked up at U-Haul in Mechanicsburg location. However, U-Haul still charged us $6.95 for 2 gallons. This is very ridicules and unfair. Our $6.95 should be waived.
Jiayuh LThey did not have the equipment I ordered and paid for but they didn’t take any money off the order
MADISON AThey overcharged me. My reservation was for $60, I was charged more than double for no reason. They charged me for things I never got. They gave no explanation.
Jenniffer CCheck in very slow
MARK STrouble started from the beginning. They couldn’t find my order and they did not accept my driver’s license even when I uploaded it. They manually made changes which ended up adding different options i had not selected. On return, they did not send me the receipt while I was at the location insisting that they will review the mileage etc later and send the receipt. When I received the receipt finally I saw all the additional options and charges related to them. They knew this and tried to give some random dollar amount as refund much less than the total of the options. On calling and speaking with them multiple times they said I should come and take cash refund of again another random dollar amount but not the whole amount. Sketchy shady business practices. I will not rent from here again
TARUN S