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EROMOSELE E
Customer Reviews for 4293 Prince George Fuel Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our uhaul was dirty something dripped down In the inside wall and something was all down the side of the driver side door was not impressed
GLENN HThey are marvellous 🤩. Customer service is great they help me to reduce my charges too as i was little late.
SUKHMANPREET SVery nice for now.
ADOLPHUS IGreat service and friendly personnel. Would definitely recommend to others.
RONALD BStaff was friendly and efficiant
KOLTER RAll good 👍
NARWANT SThey were very helpful and understanding .
CARRYANN VBrakes padal does not work good.
KIRAT DGreat Customer Service! Friendly, Fast and Efficient. Appreciated that the truck was started for me when I arrived so it was warm on a cold winter morning.
PERRY GStaff are pleasant to talk to
SUSAN BWorker made a fuss because we where 1/16 of a tank under the quarter line even though I filled it up more then what it was at when I got it
ANDREW HThe people at this store were exceptional to deal with; I will happily use this location again.
BRODIE TI did not receive an email of my receipt.
AMNINDER RThe U-Haul help line for contract modifications is not very efficient. I got bumped around to many different folks for phone help.
LUKE DTruck smells like tobacco but clean as. Good price and saved the day
JEFFREY PNo winter tires it snowed on my moving day truck was stuck multiple times!! It made my moving day very stressful!!
DEAN BNo one speaks English that works there and 2 guys had to pick up the trailer to get on my hitch and they ended up hitting my truck with it and it left a mark
ASHLEY WCharged for 45 miles and was also charged for 28 kilometres and then I was charged 15 for fuel after I had put in 19 dollars worth. I only travelled 45 miles I have pics of the speedometer. Almost 130 in total credit card charges and I put in 19 in fuel, so I paid 146 dollars to rent a van for less than 4 hours and had to pay 34 dollar in total for fuel ? I am putting the invoice on social media and telling everyone about my experience, I am legally allowed to publish facts. Change your bs policies, this is Canada, or at least I thought it was?
GENEVIEVE BI moved to a new home and the driveway was a little muddy and the U-Haul rep gave me the opportunity to clean it out before I returned it to not get an additional charge. He then decided he would sweep it out quick as I had my son with me. I was greatly appreciative and have learned a valuable lesson to further ensure that the vehicle is “spotless” before returning.
BRETT LIt was awesome. Shell on 5th ave rocks. My parents gonna move in a couple years and we are gonna use this location again
MATTHEW MThe computer wanted to keep trying to rent me a truck, when I was renting a open trailer
MARINUS DGreat friendly service !
ASHLEY PGreat place for uhaul rental. Friendly staff
Alex GThe east Indian International student that was working. That day was very rude and unprofessional. I have never been treated with such disrespect as a customer as I did with her. As of that, I will never go back to that location again and I will be posting on my Facebook, which has over 14,000 followers advising all of them not to rent a U-Haul from that location ever
RANJIT SOne of the best uhaul place in Prince George . Very nice people with great customer service .
Raman k24/7 pick up and drop off is great!
KATRINE FFriendly helpful staff. Quick and easy process. Will use again.
NIGEL RIt cost me $17 in fuel to drive only 21 kms. I feel that the truck was not full all the way when I took it, and I overpaid. That does bother me.
DONNA Anothing Everyting was good ✌️
Bikramjit sStaff didn’t know about the vehicle we were renting and the way the trailers were set down made it hard to actually attach to the hitch. Also weird hitch size. When we can to return, they didn’t have space and didn’t arrange for a new drop off location.
RUTH GThey were friendly and knowledgeable and got us in and out quick and easy. Pleasure to deal with.
JERRY SThe location was more than happy to meet my last minute request. Quite satisfied. :-)
AMANDA BToo much to type here. I will never use this service again even if it means paying more somewhere else.
Lynn FWas told over the phone that this location was mobile pick up only and after wasting 45 minutes trying to pick up my reservation on the app and 2 phone calls to customer service I was then informed that this wasn’t a mobile pickup location and that I had to go the gas station. It’s a waste of 45 minutes of my rental time.
Andy Vthe service was good but I don't like hidden costs... it was way more expensive than stated when we rented it
DONNA CKeep it up.
ADOLPHUS IVehicles fuel tank was not full, only drove for 10miles and had to fuel up for $20. It was my first time to rent a uhaul and it was worst. Will never recommend it to anyone. People working at the location didn’t even bother in assisting me with this issue.
Nikhil SMy truck that I used to tow the trailer is equipped with a standard seven blade electrical trailer connection. However, the trailer had only a flat four wire connector. No adapter was available at the dealership. I had to buy an expensive adapter at Canadian Tire. I believe that adapter should have been provided by U-Haul.
Cecil MBooked almost a month in advance and a week before moving day was down sized to a smaller truck ordered from the hart uhaul as we are way up past the hart and also had to drive down town They couldn’t even bring a truck up to our location and then charge you per kilometer
STAN HNot only did they make checking in and checking out seamless the staff was extremely pleasant and friendly.
Mairi BGreat service and staff
LAURA SIf the size of truck needs to be changed, please notify the customer before they arrive at the location.
Sean MThe overall experience with dropping off this second trailer in 3-4weeks the experience is very pleasant. Staff are all very helpful and accommodating.
Laurie GI cannot think of anything to improve upon from my experience. It was seamless effective, and I thought reasonable for cost.
Mark WLarger parking lot.
lennard eCustomer service was terrible, we were harassed when picking up the trailer and when we dropped it off.
Byron FI put $20 gas in the vehicle and I still got charged $35 fuel charge and I returned the unit with the same armoury of gas
Trent SVery nice people to deal with .. Great Customee Service.
Yvonne SWas a slight delay as i wasn't informed wash Cash only
SOPHIA JThe representatives are very friendly and polite.
Emmanuel SI was happy with the service. If you wanted to make it even better, the trailer could have been washed and lubricated. I struggled to turn the knob to engage the tow-ball.
Gert vI’ve been charged for missing blankets despite the items being returned in good order. I’m not impressed with this service
Daniel DTruck was dirty, we had to put something underneath our stuff to make sure it didn’t get dirty. But other than this, the staff who helped was very nice and helpful.
Jagjit sAlways good customer service at this location and pleasant staff.
Starlene M