Customer did not leave a comment.Jennifer W.
Customer Reviews for 4th Street Auto and Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.KRISTINE G.
The truck was out of gasoline and there were no gas stations near by. It was a very stressful experience.LINDA K.
The U-Haul site was not prepared when we arrived to pick up the U-Haul. I reserved a 4:30pm pick up and arrived 5 minutes early. The location had already shut down the computer system and the U-Haul was not yet available. The truck was dropped off by another customer as we were waiting and was not cleaned prior to being rented out. I cleaned the U-Haul prior to returning it and left it cleaner than I received it but was still charged a $25 cleaning fee. I was also told that this is an in town U-Haul and needs to be dropped off back to the same location but there is no after hours drop off available so I had to take off work to drop off on Monday morning during normal business hours.MARK M.
Customer did not leave a comment.STEPHEN M.
Customer did not leave a comment.ADELINA L.
Excellent service!KIRT S.
My van was reserved as promised AND I paid ahead to make sure it would be.KHAN R.
No need to improve that I can find. Excellent service ! Thankyou.Steven M.
I was overcharged. Please contact me to resolve.Samuel B.
Customer did not leave a comment.JULIO M.
Staff was rude and was not following the CDC safe distancing procedures and I felt very uncomfortable. If I did not have any time restraints to pick up an item. I would have chosen another location. In addition, I was not happy with being forced to buy insurance and had to pay $15 in gas for driving 21 miles. I would never visit their establishment.kimberly H.
Stop overcharging your clients!ROBERT H.
Customer did not leave a comment.Laura C.
Everything was great!FRANK S.
Customer did not leave a comment.RAUL P.
Customer did not leave a comment.Tara B.
Customer did not leave a comment.mark T.
Staff were very helpful and friendly.KEVIN O.
My ONLY complaint was I really would have preferred the U-haul until 6pm or so. But I had to have it back before 5pm (when gates closed), otherwise I would have been charged for Sunday. It made it to where we were only able to make 2 trips as opposed to the 4 we needed since I was so concerned about dropping it off before 5pm. Otherwise everything was goodâ€” smooth pickup and drop off process.Erin B.
this was a really weird experience and i think i deserve a partial refund for this rental. i booked a cargo van for rental for 4 hours on Saturday. When I arrived, there was nobody there to release the vehicle to me. They asked me to come back later, forcing me to reschedule established pickup plans (I only needed to haul 1 piece of large furniture). Then, when I came back they were confused that I book to return on the same day because they were closing within a half hour (keep in mind, I was scheduled to pick up the car at 2:30pm on a Saturday. It makes no sense why they would close early or not state that on their website... or why they even allow people to book at times when they know they're not open.) The booker told me I could return it Monday morning. Now, I only had to move 1 couch that was 2 miles away from that pick up spot and 2.1 miles away from my house (which is a few blocks from the UHaul place). I had no need for this rental the entire weekend and I also had to spend nearly an hour trying to find parking in the neighborhood notorious for terrible parking availability for a large cargo van until I could return it. This forced me to drive more miles than I otherwise would have and spend more money on gas than I otherwise would have needed to. And then, of course, I had to interrupt my day Monday morning in order to make the return. When I was there, the worker would not review the vehicle while I was present because he was busy with another customer. He just told me he'd email me the invoice. When I received the invoice I saw an extra $39.99 rental fee that I did not agree to when I made my online booking. They were nice people, but this was a more tedious and costly rental experience than I expected. I made the rental to not inconvenience friends and conduct a simple pick-up. Instead, it was time-consuming and largely inconvenient to me with dubious charges. If I had known that UHaul's stated hours of availability were different than that location's hours or knew of their business practices, I would have rented from elsewhere. I doubt I'll book from them again. Anything you can do to make this up would be appreciated.Nicole C.
Customer did not leave a comment.RUTH Y.
Parking was difficult upon return and the waiting area is difficult to social distance since it is small, maybe consider having an option to sign in then wait outside?Angelina J.
Beware of charges. I was over charged by 30 bucks. It should have been around 50 bucks and I was charged 100. Instead of the 14 dollar insurance I was charged 30 and instead of 20 for starting cost I was charged 40. They said they would call me back but I still haven't heard anything and I'm live by on unemployment.Heather K.
Customer did not leave a comment.DANIEL M.
Customer did not leave a comment.jarrett M.
Super easy. Van was awesome and the guys at the shop were great. That policy of calling someone else to verify my driving abilities? That's just plain weird and creepy. Not sure what this is about. I don't see how this helps.Heather C.
Very disorder and ask for a lot of things for me that I've never been asked for before to rent a U-Haul it took a long time to get the U-Haul and my overall experience was poorJOSEPH H.
Customer did not leave a comment.David L.
Customer did not leave a comment.Stephanie V.
Everything was great! Thank you :)Scott B.
Customer did not leave a comment.MARCO G.
Customer did not leave a comment.Piyush K.
This location was too small of an area to pick up an auto tow with a large vehicle. However, the employees on site did their best to help.Brenda W.
I was charged twice. I spoke to customer service for a total of 3 hours to finally get a refund.andrew A.
Customer did not leave a comment.Fabian B.
I was a little uncomfortable Bc the worker and 2 other customers were not wearing masks, despite the posted sign saying it was necessary. However, the clerk was friendly and quick.Jennifer W.
Be clear about drop off times, don't close early without notice, and don't send customers to different locations to drop off equipment and then charge them an extra $300.Britney W.
Customer did not leave a comment.DIAJII S.
Customer did not leave a comment.James R.
The truck wasn't as clean as it could be. Some of the furniture pads were wet and musty. I wasn't allowed to pick up the furniture pads the night before. Even though I had paid in full. And Art wasn't pleasant to deal with. There was a glitch with the lights on the truck when they connected the trailer in Lancaster, CA They commented that the truck wasn't that well maintained.Daniel B.
The process was easy and smooth, and the equipment was well maintained and ready to go. Couldn't have asked for anything to be different, it was great!Bryan M.
I use the app to rent a truck it looks almost an hour with the customer service online to start the process hey when I return the vehicle I got charged double by mistake I'll never use or recommend the service through the app againgil H.
Customer did not leave a comment.Misi T.
Customer did not leave a comment.Yosselin D.
Prices were changed twice, I was over charged with no explanations! Would not recommend this location.Fabio D.
This location is not honest. They said the tank was 7/8 full. I have video and pictures indicating it was barely above 3/4. When I checked out, they charged me the $10 insurance, which I declined when I was reserving online. Uhaul, you have selected a poor vendor. Please refund my money or contact me to fix this / improve your service offerings. Thank you ??James C.
Quick and efficient service, thank you.Christina M.
I was not informed the vendor would need to call one of my personal contacts. It was not easy early on a Saturday morning.Stephen F.
Friendly staff. Would recommend to others ThxBrian C.
Hire new employees. Terrible customer service. Never again.Beau M.
Customer did not leave a comment.Trevor J.
The staff was awesome to accommodate our needs. As we were last minute reservation and they still help us get a box truck to use to move our stuff to new place and we were able to return it with in the the minimum 4 hours to help you them. As they were over bookKEVIN F.
They were very helpful and very flexible with the issues we had getting the truck back at original time. They were very accommodating and very helpful. Super patient and very friendly. Would definitely use them again!Jessie D.
I think it us unfair for you to charge .89 a mile and have the fas filled up to where it was when we got the u-haul. You shouldn't charge for the first 15 miles. Or something like that. I have seen, at your maintenance yard how you guys service the u-hauls. It us definitely not up to standards.Vanessa H.
Customer did not leave a comment.victory T.
Everything exceeded expectations. Team was friendly, vehicle was in great shape.Mark C.
Customer did not leave a comment.James J.
Customer did not leave a comment.Tina T.
Customer did not leave a comment.Adrian J.
Friendly employees and explain/answer your concerns excellent servicePetra P.
Very nice customer service! And when you're moving and stressed out you really need good reliable nice customer service.Love B.
I was told that I was being charged more because of a deposit and that I would be refunded. When I checked out at the end of my trip I found out that I was charged for the insurance without my consent.Alyssa R.
Nothing! This location was great! Excellent experience. would definitely use them again!Christine B.
Art was so helpful. Even though his business was closed on our planned day of pickup, he went the extra mile to make arrangements with us so that our move could happen as schedule. I appreciate his commitment to serving us well.Christina J.
Was quoted one price at booking charged another when picked up,also needed someone to verify that I was a good person before getting the keys??? Was told it's uhaul policycornelia S.
Thia location charged us for things we did not need. We rented from another location just 3 blocks away 2 days prior and is costed $50 less. This location is a bunch of thieves.Susan G.
It was an auto repair dealership further from my house than the Uhaul facility on Cherry Ave. I had to wait in line with folks picking up and dropping off their vehicles for repair. No where to park and very congested.Larry K.
The staff was friendly & efficientMichael B.
First of all, when the website suggested I use the app to pick up my vehicle, it made it sound like it would be so fast and easy. This was not the case. I found it to take even more time using the app vs using a live person. Second of all, the vehicle was not clean. Something had been spilled in the cargo area, but for my purposes and because there were no other vans available, I was able to work around this mess. However, when I tried to bring it to someone's attention when checking out on the app, it wanted to charge me for cleaning, which I should not be responsible for because I did not make the mess. I know in today's world we want to make everything faster and not have to rely on other people to get things done. In this case, I think all of my issues would have been addressed if I had been speaking to someone face to face. Also, the app makes it sound like you can just pick up and return your vehicle at all hours at this location. This was not the case. They keep the keys so you have to talk to someone to pick up your vehicle anyway. And they lock the gates at 6pm so you can't return the vehicle between 6pm and 8am.Khrystal L.
The staff at my room on unit was excellent they saw to my knees and made sure that I got the prorated refund due me. I was surprisedThomas F.
You can not charge me twice then make me wait a week to get a refund for your mistake.LINDSAY J.
By far, one of my favorite experiences!!! The Customer service..A+Debra E.
Customer did not leave a comment.Megan G.
Customer did not leave a comment.Rebecca T.
This is such an easy location to grab a truck or van. Everything we smoothly and the customer service was great!Tammy K.
Visit was perfect. Folks were nice, truck was ready. Couldn't ask for moreMatthew J.
Customer did not leave a comment.MUSSA A.
Worker at the front desk was greatAlejandro S.
Customer did not leave a comment.Martin C.
Great service! Accommodated all our needs. Thank You Again!William T.
Thank you, Art was very nice.jerelyn S.
Art was great to work with! Thanks!Lawrence S.
Customer did not leave a comment.Ashley W.
Business owner was very nice and also professional. We would do business with him again !!Bruce Q.
John at 4th Street Auto was awesome & I wouldn't change a thing!!!CAROLYN S.
Customer did not leave a comment.John S.
Customer did not leave a comment.Chris B.