The store order wanted to argue with me about my reservation when I did everything through the app and it was not clear at all where to go to get the keys for the truck. I won’t be using this location again due to the unprofessionalism.
Christopher P
Customer Reviews for 4th Street Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure to bring a man with you when dropping off because they won’t help you detach trailer from your truck. You have to do it all yourself. Poor customer service.
DARREN HI am not your. Customer . I keep getting email intended for someone else
JESSICA BThe gas station is sketchy. The lockbox I was given through the app was already unlocked and empty. I had to go inside to talk to the attendant and wait for him to give me the key… this isn’t how the process was designed to be. Felt very out of place and unsafe. Not a good place to leave your car while using the U-Haul.
Emily BIt was an odd place for a UHaul pick up operation. A fairly run down gas station.
Alan CNo one staffed and really did not know what we going on
Tim SThe store representative has poor customer service skills. I've used uhaul alot and I've never had an issue. Buy this guy was rude.
Rahman AThis location is not well marked at all, so I was unsure if I was in the right location. It also was very crowded because it's inside a gas station, and I had to wait for quite awhile before getting things in order.
Emily H