Customer Reviews for 5 Points & Auction

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 5 Points & Auction

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david P. on

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Not much, just continue to a great job.

Nicholas L. on

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My biggest issue that I had was when I went to pick up my truck, at Noon on Thursday per the contract, the only person that knew how to do the Uhaul orders was out of the office. I was told I would have to wait for him to return because the other employees could not do the Contract, but they would call me as soon as he got back into the office. I couldnt pick up the truck until almost 230 later on that day after I had called back this location to find out where management was and when I would be able to pick it up. Never received a call saying management was back. The lack of training was another mark against the location on top of the previous experience. Then after I walked out and drove the truck over to my home, I realized the Utility Dolly that I paid for was not in the truck which meant I had to go back to the location and pick it up. The lack of care for my time was ridiculous and I would not use this location or service again.

Hilda P. on

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The drop off guy didn't seemed thrilled or happy that we were sent to drop off at this location.

Daniel F. on

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It wasn't open and when I tried to contact customer service no one picked up, ended up putting the keys in a box that said mail it was the only place to drop off the keys

BETTY W. on

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Customer did not leave a comment.

CHUCK S. on

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educate this facility management and have them inform their customers, i had severe problems as did another customer as well when we went into this facility.. cost us 2 hours of our time and will not use starke branch for any future uhaul needs carlette sodek

Richard M. on

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CHRIS G. on

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DOUGLAS C. on

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The staff was awesome. I will never use another UHaul location.

SARA W. on

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The guy was very informative. And helpful. Don't see much need for improvement. I will def return to that location if I ever need a uhaul again 5 stars.

LINDA A. on

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I was shocked to find out upon drop off that the what I was told about the payment was not right. I was told that my card was to just secrure the truck and that we could pay cash when we dropped it off. However that was not the case! My card was charged for the truck when I picked it up.

DEBBIE R. on

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DAVID J. on

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THOMAS M. on

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HECTOR V. on

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The guy was great, he even came in early to get me started to my job on time. Will come back!

THOMAS S. on

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The personnel were very personable & fantastic to deal with. Will definitely use this site the next time I need hauling equipment.

BILLY W. on

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Nothing.Everything was great!

LYNETTE F. on

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HANS T. on

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chad H. on

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