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Elizabeth F
Customer Reviews for 5 Points & Auction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
review customer order to make sure all equipment are available
Vo MNot much, just continue to a great job.
david pMy biggest issue that I had was when I went to pick up my truck, at Noon on Thursday per the contract, the only person that knew how to do the Uhaul orders was out of the office. I was told I would have to wait for him to return because the other employees could not do the Contract, but they would call me as soon as he got back into the office. I couldnt pick up the truck until almost 230 later on that day after I had called back this location to find out where management was and when I would be able to pick it up. Never received a call saying management was back. The lack of training was another mark against the location on top of the previous experience. Then after I walked out and drove the truck over to my home, I realized the Utility Dolly that I paid for was not in the truck which meant I had to go back to the location and pick it up. The lack of care for my time was ridiculous and I would not use this location or service again.
Nicholas LThe drop off guy didn't seemed thrilled or happy that we were sent to drop off at this location.
Hilda PIt wasn't open and when I tried to contact customer service no one picked up, ended up putting the keys in a box that said mail it was the only place to drop off the keys
Daniel F