great people!!!
SHEILA C
Customer Reviews for 5 R Appliance And More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Internet was spotty and made the checkout process take longer than it should. It wasn't an issue for me, but I can see that it would turn a lot of people off.
SCOTT RNo comment
FRANCIS DThey were awesome and worked with me every step of the day I rent trailers regularly and had stopped using u haul because the longview store on hwy 80 was full of rude employees the location I got the dolly from is where I will be renting from now on they managed to gain you back a custom who wrote you off.
HUNTER CParking lot way to small for 26ft truck and trailer
Timothy DCould be a little more inviting....
CURTIS WVery friendly and accommodating. Willing to arrive on my schedule. Explained everything adequately. Highly recommend!!!
MARVIN DNothing, because the place I rented from was over board supportive and efficient. Kenneth and Elisha were absolutely fabulous for my needs.
peggy sThey were great!
Sheila TRequested a smaller u-hall bet they talked me into taking the largest they had and more expensive.
John TReturn the truck early Saturday morning and the facility is closed. I just use the dropbox and left the keys and paperwork in there.
John WExcellent service. Couldn't ask for more. Great people who bend over backward to help you.
david nThis spot awesome. The customer service that we receive EVERY time is unmatched. This Uhaul is highly recommended. They go above and beyond to get you what you need. Didn’t want to put names for privacy reasons but Mr. R & Mrs. R thank you for being you!!! Your son is a great help also.
Dawn CIt took almost a hour to get the rental completed. The location blamed the U-haul app. Not sure but totally unacceptable. Will use again but not this location.
Kirk KOur drop off experience was wonderful and easy, the staff excellent and so accommodating, we had no problems and our experience was terrific.
Mary MMY EXPERIENCE WITH LOCATION WAS EXCELLENT. THE ONLY THING THAT HAPPENED, WHICH WAS NOT FAULT OF LOCATION IS THE 26'TRUCK WAS TAKEN FROM THIS LOCATION BY ANOTHER LOCATION, WHIC I ORIGINALLY WANTED. LUCKILY THE 20' TRUCK WAS SUFFICIENT.
FRANK KThe parking lot was small making it hard to maneuver and park the truck. Overall, the location was fine, and the check out process was easy.
Weston VVery fast and efficient service, highly recommend this location to others.
caleb rKenneth was more than helpful. I feel like all I had to do was drive up and everything was already taken care of. The customer service was unmatched. I will be using this location for future rentals. Thank you Kenneth and thank you U-Haul for doing business with such amd exceptional gentleman.
Dawn COutstanding customer service! They made it as easy as possible for me to get the Uhaul and it was clear that they take pride in making sure everything is clean and ready to go for customers. Will definitely be going back to this location if we need any trucks or trailers in the future.
ERICA NGreat customer service!
James CGreat customer service!
James CKenneth did an excellent job of dispatching the rig to me. He is personable and efficient. I will use this location again for sure.
Jesse FVery helpful personnel at this location. This was my first time to rent a Uhaul and they made it very easy. I would certainly recommend to a friend
Joseph N