Charged for a utility dolly that was returned for 121.80 and in the process of disputing the claim. Do not use this location!!! CROOKS!
Nathan R
Customer Reviews for 5 Star Rocks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This facility should not be in operation. No one was present at the scheduled pickup time, and it took multiple phone calls to both the listed number and corporate before anyone finally showed up. That alone cost me over two hours. When someone did arrive, they didn’t even have the correct key to access the lock box. Instead, they used a screwdriver to pry it open. This experience was completely unacceptable. I’ve been a loyal U-Haul customer for years, but after this and a prior negative experience, I’m finished. The corporation offered me a $50 refund, but they can keep it. My time was far more valuable than that. I didn’t get home until 1 AM because of this mess. If I could give zero stars, I would.
THOMAS AAs we were leaving after dropping off the truck, my husband realized he had left his cell phone in the truck. I made a few phone calls and reached the owners wife. She contacted her husband and had him meet us to get the phone. After a long day of moving it was wonderful to have someone come to our rescue!
Lynn MOriginally reserved the unit to pickup in Trussville, AL. Uhaul changed the reservation to Locust Fork, which was about an hour round trip to pick up.
Joshua DThis was not my original location and there was no one there I had to conduct business over the phone and was originally told they didn't answer because I came up as a Spam call which I find hard to believe
Jon JThere was not a person at this location. You checked it in online.
RAY TNo sign to say it was 5 star rocks No one at location to verify so I had to mobile drop off
JOSHUAH J