Customer Reviews for 6600 Convenient DHP Storage LP
(U-Haul Neighborhood Dealer)

Rating:

1.0

Charge me for gas after I put the gas back to where it was!!

Rating:

3.0

It was convenient, but the truck had maintenance alarms going off on the dashboard & customer service was asking me questions I should not be responsible for let alone asked.

Rating:

5.0

Sylvia was amazing there is nothing she didn't do to ensure my experience was the best. No improvement necessary at this location.

Rating:

5.0

Super easy! Customer service was extremely helpful when I called

Rating:

5.0

The app did not work correctly during check in.

Rating:

5.0

The app had a lot of issues with uploading the photos and it also kicked me out of the process before I could verify mileage and gas. Other than app issues it was good

Rating:

5.0

All was very good. Nice job to the team of this location.

Rating:

5.0

Nothing every thing went smoothly.

Rating:

5.0

Easy to drop off, thanks!

Rating:

5.0

Super fast service!

Rating:

4.0

Tires were low on air, mo windshield wiper fluid. Other than that it was OK.

Rating:

1.0

No parking and a dirty truck and no staff

Rating:

3.0

The truck was dirty. I didn’t even mean to put that $25 cleaning fee.

Rating:

5.0

Seat adjustment and parking brake (two separate devices for on//off) were not easy or intuitive.

Rating:

5.0

The lady was super accommodating, i thought the 10’ was big enough & seen it was not going to be so I was able to get a 15’ which worked out perfectly. So thankful for this place to be able to help with my move.

Rating:

2.0

Already paid $68 an had to add $27 more wen I put the tank back to where it was

Rating:

5.0

It was wonderful

Rating:

4.0

The truck was clean and had what appeared to be new tires, but when we checked the oil, the dipstick was dry! We ended up buying two quarts of oil for the truck which should have been taken care of by U-Haul.

Rating:

3.0

Seat was broken and truck kinda dirty. The radio didn’t work at first…hit a bump and it came on

Rating:

5.0

Sylvia was amazing!

Rating:

5.0

Good

Rating:

5.0

The manager Sylvia was great with assisting me with the online rental. Very helpful, friendly, and she has overall excellent customer service! I will definitely rent from this location again. Thank you!

Rating:

3.0

The office being closed was not ideal, nor is the website interface

Rating:

1.0

The rental pick up location was a 24/7 truck share location only. The mobile app was not working properly, I was not able to pick up my truck until over an hour after my scheduled pick up time. The phone number posted at the location took roughly 45 minutes to respond to the numerous calls I made and when they finally gave me a call all the did was leave me with a phone number that I had already been on hold with for 30 minutes that I found myself. The key box lock did not work well and despite following all directions did not open until the code was input multiple times and shaken because the lock would not work normally.

Rating:

1.0

Ensure that all items paid for were included. I was missing a dolly I purchased for rental. It was unclear that a digital check in meant that the instructions to access the truck would come through the app and took well over 30 minutes to figure out. Alerting customers about the process in more detail will help them decide if they prefer digital or in person check in (and check out - which was also a time consuming process).

Rating:

2.0

The problem was with the app that didn’t align my location of my iPhone with the location where the truck was. 20 minutes to get resolved with online help. Then the key box was empty so another call to tech support who gave me another code to get a key for a different vehicle. I won’t use the app or go to an unmanned location again.

Rating:

4.0

The online rental experience was horrible and I won’t be doing this again on the weekend

Rating:

5.0

Great service, no problems. Will use his location again for sure!

Rating:

5.0

Very quick and friendly service!