It is a comedy of errors. I got quote for 71.00 for 44 miles in local move. got a call of place to pick up change before the day of pick up . I am not sure how. but they gave 5 miles extra to use. But when I go there order was 156.00 I said that is not I got quote so she called U-Haul and they corrected. it. At the same time she changed the drop off location. she being not U haul employee she does not know much and have no authority to change. She did not mention that there is a change of anything and she said as it was before.
VENUGOPAL K
Customer Reviews for 6600 Convenient DHP Storage LP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had a great experience!! I went in a couple of days ahead of time to reserve a truck and the manager Silvia was great. I came in on the day I reserved it and Silvia had it all ready she walked out with me to the truck and explained the return. It was a very smooth process.
JAMES PFirst time using this location. The staff is friendly, professional and very efficient. The lot is very small with limited parking. This may cause a safety issue if someone tries to park along the busy street or across the road.
ROBERT SCharge me for gas after I put the gas back to where it was!!
JESSICA DIt was convenient, but the truck had maintenance alarms going off on the dashboard & customer service was asking me questions I should not be responsible for let alone asked.
Jayme BSylvia was amazing there is nothing she didn't do to ensure my experience was the best. No improvement necessary at this location.
JESSICA WSuper easy! Customer service was extremely helpful when I called
Damargo GThe app did not work correctly during check in.
Michael HThe app had a lot of issues with uploading the photos and it also kicked me out of the process before I could verify mileage and gas. Other than app issues it was good
Christian DAll was very good. Nice job to the team of this location.
jodet kNothing every thing went smoothly.
JAMES CEasy to drop off, thanks!
Sherri MSuper fast service!
STACY DTires were low on air, mo windshield wiper fluid. Other than that it was OK.
INGE CNo parking and a dirty truck and no staff
PATRICK DThe truck was dirty. I didn’t even mean to put that $25 cleaning fee.
Joshua SSeat adjustment and parking brake (two separate devices for on//off) were not easy or intuitive.
Michael TThe lady was super accommodating, i thought the 10’ was big enough & seen it was not going to be so I was able to get a 15’ which worked out perfectly. So thankful for this place to be able to help with my move.
Moneeka MAlready paid $68 an had to add $27 more wen I put the tank back to where it was
Gaeira CIt was wonderful
bette jThe truck was clean and had what appeared to be new tires, but when we checked the oil, the dipstick was dry! We ended up buying two quarts of oil for the truck which should have been taken care of by U-Haul.
Jessie WSeat was broken and truck kinda dirty. The radio didn’t work at first…hit a bump and it came on
Martin TSylvia was amazing!
Imani HGood
Ilver SThe manager Sylvia was great with assisting me with the online rental. Very helpful, friendly, and she has overall excellent customer service! I will definitely rent from this location again. Thank you!
Rashya JThe office being closed was not ideal, nor is the website interface
Gabriel WThe rental pick up location was a 24/7 truck share location only. The mobile app was not working properly, I was not able to pick up my truck until over an hour after my scheduled pick up time. The phone number posted at the location took roughly 45 minutes to respond to the numerous calls I made and when they finally gave me a call all the did was leave me with a phone number that I had already been on hold with for 30 minutes that I found myself. The key box lock did not work well and despite following all directions did not open until the code was input multiple times and shaken because the lock would not work normally.
ALBERT MEnsure that all items paid for were included. I was missing a dolly I purchased for rental. It was unclear that a digital check in meant that the instructions to access the truck would come through the app and took well over 30 minutes to figure out. Alerting customers about the process in more detail will help them decide if they prefer digital or in person check in (and check out - which was also a time consuming process).
Oluwatomisin OThe problem was with the app that didn’t align my location of my iPhone with the location where the truck was. 20 minutes to get resolved with online help. Then the key box was empty so another call to tech support who gave me another code to get a key for a different vehicle. I won’t use the app or go to an unmanned location again.
Peter BThe online rental experience was horrible and I won’t be doing this again on the weekend
Dana SGreat service, no problems. Will use his location again for sure!
Richard DVery quick and friendly service!
BOBBI B