It was the worst UHAUL pickup I’ve ever experienced. Disgusting location, zero help from the person that answered the phone. I located, hooked-up, connected chained and brake light cables all by myself. I have rented uhaul car haulers before and usually someone from the office verified the connections, takes photos and asks if I have any questions…no one did that here and I offered to text the photos I took to the guy that worked there and he said he didn’t need them. This place is a liability to your company. I will never use this as a pickup location again.
SCOTT H
Customer Reviews for 6B Thrifty Foods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure there is gas in the Uhaul when I pick it up
Karla MI was charged for 21 miles when I only used 4.4 miles. The vehicle was running with a driver in the vehicle when I arrived, another vehicle pulled up next to the rental. A strong smell of marijuana was present.
Mary SBe more clear that you have to come back in the store after un hooking transport trailers and close the contract. However they did un hook the transport trailer for me, I guess cause I was on my portable oxygen machine. I really appreciated that!
Robert DDrop off was a breeze it was the picking up that was challenging overall outside of that I can’t complain even though we didn’t get the equipment we rented.
Jeffery SWent up to the location and found it to be not open, was calling service to change my location for pickup then someone told me to go inside and find the person for U-Haul…so right off the bat this experience wasn’t going on a good start. I didn’t find the guy who wasn’t inside until someone called him to come help me. I gave him my order number, name, and phone number along with showing him the U-Haul order on the app…still couldn’t find the order on his end. So, I spent 15 minutes, already feeling disgruntled about the whole situation, waiting for him to figure out his issue. He then said he was good to go, needed an address to drop off (I figured it changed slightly on his end) and my card for payment. He then gave me the key and I was on my way. I went outside to find nothing was hooked up or ready to go so I had to do that myself which was already frustrating. I opened up the trailer and I was missing pads and a furniture dolly so then I had enough of the whole situation so I called to get some of my money back along with confirming my order. Turns out, the guy who I was supposed to pick up from…made an entirely new order in MY NAME without telling me or trying to fix the old order. The new order only had the truck so if I left the property with the Utility dolly or the Tow dolly, that would’ve been STOLEN EQUIPMENT…which in Florida could be a FELONY. So I spent 30 minutes, fixing this entire order and not once did I get a discount or some kind of bonus to what just happened so that also says something about the customer service as well. NEVER come here, I got there early at 10:30 and didn’t leave until almost noon 11:45. If I could give a place a 0/5, I would here.
Logan LIt’s understood that neighborhood dealers offer UHaul equipment in addition to the daily business. This dealer is a small grocery store. I can envision times where issuing UHaul equipment might take a backseat to the core business. As long as the UHaul customer is aware of this, then 6B Thrifty is a great location. Easy in and out.
Daniel FThis is a terrible location. I'm 100% sure crackheads had been using the truck for drug and sex deals. The truck was unlock and stink cloths were found in the back of the truck. Also when I started the truck I had 2 miles to empty on a truck that got less the 10 miles to a gallon.
Anthony PNothing in my opinion, good job.
Joao DLocation was sketchy. This was the only location in the area that had the towing equipment that was needed and it was in a very sketchy area. Towing equipment was rusty, light was out.. they didn’t test anything prior to me coming to pick up the U-Haul and the person who “helped us” didn’t seem to know much and was honestly a little unprofessional.
Andrea MThe pick up location is not what I would consider a safe area of town.
roy bFast and friendly service. No problems renting or using equipment.
William BTruck had a bloody shirt and a dirty diaper inside! The truck smelled like they had livestock inside the truck! The auto transport wasn’t at the location at the promised time, and didn’t arrive for an hour after the promised time. When I returned the auto transport in San Antonio, TX, I was told the trailer wasn’t supposed to be delivered to Texas, and I was almost charged a $892 wrong drop off location charge. Sam at Thrifty Foods gave me the wrong trailer. The trailer I received was supposed to go to a gentleman named John for a local pick up and drop off! Thrifty Foods shouldn't be in the business of renting Uhauls!!! Straight garbage location!! If you’re looking for a U-Haul in the Crestview area, DO NOT go through Thrifty Foods!!
Brent SThe cargo van had trash in it. The gas tank had just below 1/4th in it.
ELORA LAll was good considering overcoming a few hiccups.Thanks.
Marilyn AThe worker did not know how to hook up the trailer
Connor SRepresentative displayed customer care; always provided I can help you attitude. Outstanding!
Leopoldo SRun down area; weeds/plants grown in front of the office door. Looks like nobody is EVER there.
Stephanie MThey closed out the rental at 10 am the 5/23, but we dropped it off between 730-8 pm on the 22 of May. Then we left it with more gas than the 1/8th we picked it up with. We called customer service and he said this location would call us back and it’s up to them. I asked what would we need to do if they choose to not refund us and he said it’s up to them. I said, “okay thank you have a nice day” and the representative said nothing and hung up. This location has had really bad reviews and I understand d things happen, but falsely documenting a drop off time and gas mileage is t going to fly with us. Moving is expensive as it is to charge another almost $60 dollars. We are still waiting on the call from this location.
Annamarie GIn a bad part of town with lots of unsavory characters around.
Kenneth WThe drop off location I went to was a joke. This place was so unprofessional as in its like literally a shack in the back of a gas station that has homeless people everywhere wandering around. My wife was extremely upset we had to go there. Went inside the gas station and the guy working there said oh just put the key in the box and park the truck behind the store. Craziest sort of business transaction I've ever done. Did not feel safe in this area as a customer. Would recommend to not have this as a Uhual location.
ELTON EReal ghetto and right next to a homeless bonfire
Aidan BThis U-Haul location needs to be completely moved or closed. I only chose this location because the other locations did not have the size truck that I needed. When we pulled up, we saw about 20 people around a bonfire yelling and partying at 8:30AM, we locked our doors. After witnessing several drug deals and telling the prostitute that we weren't interested we finally get "checked in". We find out that we have to get the truck keys from a shack next to the gas station/U-Haul pick up spot and its right next to the crowd that has clearly been awake for days. After being yelled at and cat called, we finally made it back to the truck. It was already unlocked, filthy (I took pics), and had jello shots (opened and jello was everywhere on the floor). Never again.
Casey LN/A
Alexis CAssociate was great. Location needs to change.
Michael MPeople were nice, but it's in a bad part of town..
robert gThe truck I rented looked clean but it smelled bad, the steering wheel and door handles had a tacky feel. The seat was hard to adjust and the truck sounded like the engine was being revved but it had no power.
Tina RGreat service
Thomas MThe drop-off location is sketchy and unsafe. I would never drop off there again. Drugs were being dealt across the street while I was conducting my return. It looked as if this was a regular event in that area. If I were UHaul, I would close this location, and I should do more research on where I drop off the rental. I had four Ubers refuse to pick me up in this area, and ended up walking 2 miles to a safe area for Uber to pick me up.
Patrick CGive me back my $10 I was told would be refunded for the dolly I didn’t get. Get rid of the drug dealers and drug seekers outside of the shack and fix the flickering light on the outside of the store!
Nichole MThe truck parking location was in the opposite side of the building and parking lot from the actual uhaul building. Wasn't a very good neighborhood, not clean, and overall not a place I'd want to spend more time than I had to in. Would not feel safe to drop off during the night.
Robert LI’ve used U-Haul many times. Not ONCE did I ever have my pickup relocated to a section of town where pimps , prostitution and drug deals are made. I went to a literal shack to pick up the equipment, there was NO power, and permeated with the smell of rotting flesh. Literally. The stench was cruel. On top of that, the fact that my reservation was transferred caused problems because I didn’t know from there on - I was to use the app to pick up the truck from a “U-Haul kiosk” that had nothing but a sign and 5 lock boxes. Is making money more important than customer service, a safe location, not to mention your branding?! Cmon U-Haul. Provide SAFER locations!!
Frank CMy drop off time was 2pm because they weren't supposed to close until 4:30pm but when I arrived the door was locked and I had to drop my key in a box. Then I was charged a cleaning fee for a little bit of sand from getting in and out the truck as well as a late fee for dropping the key in the box. Luckily I called the 800 U-Haul number and was refunded since I did drop it off on time and was told the little bit of sand didn't warrant a cleaning fee.
Amanda OThe office was on the other side of the field where you dropped off the vehicle BUT you had to scan at the office before you could take photos of the vehicle for return. I had to run back and forth to scan a barcode and then take photos of the equipment. The place in town where this location was at felt unsafe. I was there within office hours but no one was there in the office. Very unprofessional to have no one there during office hours and very inconvenient to be running back and forth to scan a barcode and then go take photos and then come all the way back to drop off the keys.
Matthew DLiterally the WORST experience I have ever had with uhaul.
jacqueline fI rented a 26’ truck, it took us more than one hour (with my babies in the car) to get hold of someone to give us the code for the keys. I had to pay the movers for that hour because they were going to drive the truck for me. Then when we picked up the truck, it had none of the all equipment and blankets I ordered. I had to borrow equipment from the movers and friends which delayed us even more… I would definitely not recommend this location.
Samira BGreat place to pick up or drop off a U-Haul rental. They have a nice large field and it was simple to park one of the 26’ trucks there. The local people were absolutely wonderful and I hope to see them again in the future. The U-Haul truck I rented was fairly new and it was fun to drive. I really enjoyed my trip even though I had to load and unload tons of stuff literally.
Melanie KThis is only a self help location. Not a very safe(especially at night) took too long finding info needed on business door because of a lot of notes etc...
Cindy GEmployees are very nice and professional, they were very helpful and easygoing. Took me less that 10 minutes to rent without a reservation and 5 minutes to return. Nice employees make the customers experience a great one. Thank you!
AMJAD BI called this location multiple times and no one answered. I left my garage opener and called last 2 days to get it back and no one answers I even left a voice mail
Robert IApp would not work for drop off check in
Loris BThe truck only had 2 gallons of fuel when I picked it up. Unacceptable!
Aaron HDakota was very pleasant and professional. The app? Balky, Erratic, Complex. CHeckout was a PITA...
Mark LThis location was in an unsafe part of town. They tried charging additional fees for cleaning and fuel despite the fact that the truck had been cleaned out, blankets folded and refueled with more fuel than was initially provided. Buyer beware do not do business with this location. Also beware as I originally selected a different location as I did not want to pick up a truck in an area with high crime but Uhaul changed the pickup at the last minute without my consent.
Christopher HThe truck front seats were filled with white cat or dog hair
Sabrina RI was told one price for 60 miles. Only used 40 and got charged more
Ashley GEverything was great.
Deborah SLighting at drop off needs to be improved.
RON RNot open when pick-up was scheduled.
Nancy DEverything was great until I saw the final bill. I returned the truck in excellent condition, but was charged $25.23 on the back end for a "cleaning fee". There was NOTHING anyone would have had to "clean" on/in the truck after I returned it. This is absolutely ridiculous.
Matthew VMore available hours.
Matthew BI was very satisfied with the equipment and the process of renting was easy and fast. I will recommend this location to my friends and family
danny sThe equipment was dirty inside the cabin
Nathaniel RJust dropped off here, so don't know
Ernest JEveryone working there was very accommodating and polite. The checkout process was very fast and easy.
Tammy FHours are not standard, the contract is not what I signed up for on line, I was charged for an extra day, and when I challenged the billing, no one from U-Haul even bothered to respond to me. I will never rent from this place again.
Bruce WI would only recommend this location because they rented us the tow dolly when a different location refused to rent one to us saying the tow car and the towed vehicle combination was unsafe. Towing capacity of our tow car was 5000 pounds and I know the weight of the car being towed was 3200-3300 pounds. When we arrived at this location the office was locked up and the owner could not be reached using the posted number on the front door. Thankfully the grocery next door knew how to contact the person running the U-Haul operation.
James Fwe dropped the trailer back off as the contract said and now they are saying we didn’t turn it in and took a ton of money from us. They are taking peoples money do NOT rent from this location .
Madisyn ANobody was present at the pickup time and was 30 minutes late (did not receive equipment until 12:30), when they arrived, one man smelt of urine and was dressed in a dirty t-shirt, shorts and slippers, while the woman was fairly nice, once the man 'Asisted' us in hooking up the trailer, we got it around the corner before we noticed it was too loose, and found that the chains were dragging on the concrete, and the hitch was barely fastened, when we returned 45 minutes later to return the trailer, they were gone again
Cody HI could not do a self check-in on the U-Haul app. The place closed early and had a phone number on a piece of paper taped to the door. I contacted the person to let them know I wanted to do a self check-in on the U-Haul app. She said to place the key in the key box and complete the self return. I had to call back because the app asked for a picture of the fuel gauge and mileage, which I couldn't do because I already locked the truck and returned the key. I was told she would complete my return the next day and I would not be charged the service fee. Well, I was charged the service fee of $20 plus tax. Tried to communicate to U-Haul through their web link with no phone number. After 2 weeks, still no response from U-Haul about my service fee refund or any explanation.
David HI dropped off a one way trailer here at lunch time on a Saturday. I went into 6B Thrifty Foods and they said they have NOTHING to do with this uhaul location. They directed us to a field behind the store. I called the # and some individual said to leave the trailer in the field and we were good. The next day I received a receipt for a $20 after hour fee when their hours clearly state on Uhaul that they are open 9-5 on Saturdays. I called Uhaul directly and they issued a refund. I would avoid this location!
Richard RPickup time was for 9:00 am uhaul rep didn’t arrive until around 9:20.
Evan B