Keys were not available at time of appointment and location employee was less than helpful.
Avery B
Customer Reviews for 7 11
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was awesome and easy to use.
ANDRIY LWhen I went to pick up the reservation all my information was changed by your attendee. I am now waiting on a manager call back to hopefully get everything fixed and adjusted .
Leonard MWhen we went to return the cargo van, there was no one there to check it in and they said they were not with u-haul but only let u-haul park their trucks there. They told us to give them the keys and call u-haul for check in. We called u-haul and reported this and your representatives took care of it from there but we were very uncomfortable just giving the keys back without anyone checking the cargo van back in as this would have left us still in charge of the van.
Judith HThe attendants had no idea what was going on and long wait to get the van
Michael BVehicle was perfectly fine. Extremely frustrating dealing with rental facilities that did not have the key access code. Had to wait an hour for them to sort it out. The uhaul iPad device they used wasn't charged. Returning the vehicle was a pain in the ass because the app is slow and sucks. It clears data if you take too long to insert pictures
Michael KIssues with the keys and payment
Francisco MNA
franc g