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GARY F
Customer Reviews for 7 Days Tire Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very Professional staff.
CURTIS CTried calling numerous times day before pick up to confirm pick up details and never got an answer. We were told 12hrs before pick up that they didn’t have furniture blankets
Bradley SExcellent customer service. Best U-HAUL experience! Big thank you!
JOSEPH SVery friendly and I picked up a good solid 15 ft uhaul van that did the job it was designed to perform. I feel confident that Uhaul screens thier vehicles for safety and reliability or they would not be in business. It is a valuable company to utilize when you are the person moving your cargo.
CHARLES PHave rentals available
JAILINE BGreat customer service!!! Even helped me change my tow ball!!!
Aldo JThey are the best! I own a staging company and I rent a truck with them often, the best service!
elsa dVery friendly and helpful
Marcos EVery disorganized, didn't check the truck, charge for further location, confirmed reservation with no truck available, closed 3 hrs early.
Jesslyn WI think this location needs re-education on the processes of taking care of U-Haul customers. They didn't come out with us to the vehicle and redirected us to use the text link to complete our checkout process. I like actually. Uhaul locations were the employee comes out and expects the truck with you check the mileage and the gas the tire shop employee did not and honestly could care less about the process. Our concern for them not coming out caused us to take video of the vehicle while it was still on parked on the street and we took a picture of the odometer and it showed it was an empty gas when we call customer service to let them know that we don't think we were checked out properly we were advised to send a picture of the odometer prior to driving off which we did. That insured we would not be charged for not bringing the truck back at half a tank like the business showed it had but it actually was on empty. Customer service was great because they updated the gas tank information to make sure that that location was not going to charge us for not bringing it back at half and the gentleman was really friendly and helpful and 100% for your customer service and 0% for your subcontractor. I really wish we could get a refund just for the bad experience in shady tactics of the tire shop.
Elizabeth SGreat service. Quick and easy.
Ray FThe trailer that I rented, 5' X 8', was not 5 feet wide, only 52 inches wide from rail to rail. This cause me to make twice as many trips. Suggest the trailer dimensions be corrected or state "actual usable" dimensions.
Jack EThe truck overheated having the A/C on. It was run a short distance too. I also was given a different truck because the one assigned to me was accidentally rented out to someone else. I was also not refunded gas money and/or was not charge $1.09 per mile as informed by clerk.
jose vThank you to Marten at 7 Day Tire who went out of his way to accommodate my schedule and needs for early pick up! He was very considerate
carla hThe uhaul truck was on empty upon pick up with the gas light on. The driver's side window handle was missing its grip. The vehicle was dirty on the inside cockpit. Rental company stated they would provide a discount they did not. They also stated it was a 24-hour rental I was charged for 48 hours. I returned the rental prior to 9:11am, on the receipt form it stated I returned it at 9:54 which I did not. I returned the vehicle prior to my pickup time.
Naaman GThe truck was worn down didn’t get to pack in the household items the 20” truck had worn out breaks. Scary to think they rent those death traps. Had to go to a different location and rent another truck. SMH totally disappointed in UHAUL I NEED A SOLUTION BECAUSE I WAS ROBBED.
Dev Ptruck needs a tune up, rough middle. brakes need work. also needs new windshield wipers. only 1/4 tank of gas. it did it's job for short range but a wouldn't want to take it on a long haul.
Leo CEverything was fine.
Ronnie RLittle hard to pull trailers in
Mario SThe customer service was great!
EJIRO AThe original order was to pick up the truck at 8 am at a different location, there was no truck available and they didn’t call to notify us, we had to wait 4 hours to pick up the truck at this other location. At this location they honored the time that we asked to have it rented ( 8 hrs), the gentleman was courteous. Call center takes too long to answer the call.
BEATRIZ Gi was overcharged a gas fee after returning and the truck had trash in it.
y aSome trash left from previous use
Sofia VThere was no gas in the truck. I was told it was stolen out of the truck. But when I received my receipt it said the truck had almost a half of tank. Which wasn't true at all I was charged more than I was told I was going to be charged.
Kane RGood customer service and very accomodating
Mark SThe owner of seven day Tire was so awesome...I do not like the check out system of using the phone..Our phone didn't work n u charged us $20.00 bc it didn't go thru..We were trying to check in and return the truck thru your system by phone for over 45 min never could do it ... NOT COOL!! THE OWNER MARTIN MADE IT RIGHT FOR US ..BC of him I would use U-Haul at his location in Spring Valley California..
TROY bNot the spring valley locations fault but the national city location we were scheduled to return to called while we were driving to them to say they were full and re routed us to spring valley. We were super disappointed to have to drive 20 minutes and waste extra gas to return the trailer to a different location. Cost us extra money.
Jennifer AVehicle needs to be retired. Head lights hardly work, had to drive with high beams the whole time. Driver door handle was broken and the cargo bag leaked everywhere.
Francisco ACustomer service was friendly and knowledgeable
Rickey PEnsure there is gas in the truck prior to the rental.
TABITHA Lsend notice to costumer ahead of time if theres is changes or non available of equipment.
JOSE TBetter signage.
ZACHARY HFast and easy to to pick up stuff
terrence sThe customer service from this tire shop turned U-Haul distributor was horrible. their systems didn't link with other locations and when I tried to purchase a studio sized box truck he stated there was none available and tried to sell me a two bedroom size box truck that was the most expensive available. Looking outside I saw there was a cargo van and asked if that was available and he said yes. He was more than happy to try and upsell me on a larger size vehicle I did not need and also told me I needed to return the U-Haul in 2 hours because they closed at 3:00 p.m. . I arrived at 2:30 and the location was already closed luckily the drop off is on on all online. Upon returning the U-Haul I saw I was not due until 7:00 p.m. and there was no reason to rush all day long. Keeping this location active is only going to ruin U-Haul's reputation as this mechanic shop is not interested in customer service or representing U-Haul
Jesse HPoor service
VICTOR LThe truck wasn't there when I showed up, and I was 1.5 hours late picking it up. I was told the truck wasn't returned yet. No call, nothing. Luckily the truck showed up literally as I was leaving. This could have put me in a really bad spot. Work on your communication people.
Patrick HGreat service! Very savvy and woks with customer for best results. Not just money, money. Great store! Thank you!
henry rThe gentleman who help me so professional, kind and respectful. I will recommend his to all my families and friends,
Yeshi KEverything good .
josue cThey have give the truck with an completely empty gas and he said ooh we dont have to go back inside and fixed the paper which showed in paper that have 1/4 tank of fuel, he said just bring back empty don’t worry we won’t charged you for fuel, also they charged me for 2 days and i rent it just one day, this is a scam and i need my money back, also i have pictures showing how was the fuel before i start in case you need it
ramee fGood experience
Jeffrey LService was great!
LEONARDO DGreat pick up and hook up experience. Great price. Equipment was brand new.
Robert GIt was a tire store with a few trailers. Just didn’t have that safe well kept site feeling. The person there was very nice and helpful and knew what he was doing.
Myron B