Clearly mark the drop off location at the back of the building and insure staff vehicles are not parked in the way. Educate staff on how to support customers. If we were unable to figure it out on our own staff would not have been able to help. They kept telling us to give them the keys while we argued that we still needed to take pictures inside the truck.Christopher D.
Customer Reviews for 82 Gift & Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck STUNK. The people at the location were rude and unhelpful. Uhauls 24/7 truck digital pick up did not workMiranda B.
It took the operator 1h30 to checkout the truck. He appeared not to understand the uhall check-in system. He had to call a friend over the phone to checkout the truck, providing my personal information and credit card to a third party over the phone. If not of the fact thatni needed th3 truck for the move. I would have declined the service, especially 5h3 the part where my credit card information was provided to a third party over the phone. Furthermore, I am very unsatisfied with uhall customer service. First my pickup location was changed the night before the pick. When I arrived the new pickup location at 8am my pickup time, the store was closed and only opens at 11am. I had to call customer.er services who then sent me to another pickup location where it took the operator hours to checkout the truckDermian A.
No location for dealership. Was messy in the back, charged me for furniture pads that I didn't ask for nor did receive. Also tried to charge me for two dollies one of which he didn't have but made the effort to find after I refused to sign for both unless he had the two I requested. Found it under the pile up in his back room.. he just handed over keys, u had to ask him to help spot me as the back was worse then the front for locationSharee A.
I went through a ton of stress renting through u-haul. I was with my wife and newborn child and we were planning to move, I booked vacation time from work for this when u-haul phoned the night before (our reservation was 8am the next day) and told us our reserved vehicle wasnt available. This snowballed into our entire travel plans being derailed and almost missing work due to our travel plans being completely destroyed. The only reason we went with u-haul was because there was no other option. But eventually there will be and things need to improve here. I am extremely dissappointed.Mark M.
The store clerk was stoned out of his mind and was making mistakes all throughout the paperwork. It was ridiculous.Nicholas B.
Everything Great! Very professional and friendly staff. Will definitely recommend. Thanks Lots!!!matthew R.
damn truck had bed bugs in it need to clean trucks betterLIDUINO C.
The operator opened a new rental and charged my credit card a second time and then cancelled the original online order. The vehicle had a hole in the roof at the front that was denied by the operator.Dale S.
The shop opened 25 minutes late, then it took me 20 minutes to get my rental in order and make sure I had at least some of the packing blankets I ordered. I arrived at 9:00am (when the shop was supposed to open) and finally drove off in my UHaul rental at 9:45am. not ideal on a -20Â°C morning.Sydney G.
Customer did not leave a comment.Bailee R.
Great service, friendly and efficient.William jack S.
First off, as a new customer to U-Haul the experience was terrible. I did not feel comfortable getting a rental vehicle, providing my credit card and ID in a place where they sell knives, knock off Nike and Adidas gear, weed and bongs. The rental vehicle was filthy, There was a used mask left by the steering wheel, a used Subway drink, pet hair on both chairs. At a time where we have COVID, I would expect the vehicle to be clean and sanitized. On top of that, U-Haul charged me a cleaning fee. I even explained in my comments, that this vehicle was dirty to begin with. No representative called me from U-Haul. I don't believe they read my comments and I really don't think they care about the customer experience. I will never rent from U-Haul or use their services and I will tell my friends and family to never use U-Haul. I do not want to experience what my wife and I experienced.Alysha V.
The patron there did not know what he was doing. They aren't UHaul employees so they're not fit to answer questions properly.Andre F.
Customer did not leave a comment.Michael Y.
Customer did not leave a comment.Francois D.
good custumer service everMELES G.
Good costumer service.TEAME W.
Customer did not leave a comment.John M.
Customer did not leave a comment.Yapier O.