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Kevin G
Customer Reviews for 89 Heath St Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped off off-hours, so there was no one there, but the location was fine. The directions on Waze don't get you quite to the right lot, but they do have lots of signs.
ALLAN VThere is nothing wrong with rental location per se. The problem is the u-haul app and the pick up process is an unmitigated disaster. I couldn't make it work and had to call a supervisor. While I was at the location, the three other people were also unable to use the app to get there vehicles and had to call for help. Your app is useless to either pick up or return a vehicle. To return the vehicle after what I thought was a completed return process and locking the vehicle etc. it then asked for pictures of the exterior of the vehicle. Those pictures should be at the beginning of the process after confirming the gas and mileage. All in all, I would say the neighborhood model was more trouble than it was worth given the ineptitude of the app. The only saving grace about this whole process was Ken Richardson. Without his help and guidance I wouldn't have ended up with a van on one day or have been able to pick the vehicle up or return in on another. Basically, your app is so bad that I had to call Ken both to pick up the vehicle and to return it because the interface is so bad
Douglas DSpecify the Uhaul pick up instructions so the code to get the keys are actually available at the time of the reservation.
Ellie KThe UHaul app could be made more user friendly.
Ayan CThis is just a parking lot with key boxes on a wall, with no one to help if problems arose. And of course, it did. The U-Haul App is glitchy and slow(not due to cell service.) It would not let me move past the driver's license part. After 60 minutes, I finally got to the part where it was supposed to give me the combination to the lockbox. And of course, there's no combination! Getting hold of someone on their toll-free number took 3 attempts, and then I was routed to others who might be able to help. Finally, after 1 1/2 hours, I spoke to someone competent. I Wish I had taken her name to commend her here. She got a hold of the location "manager" who called me. The keys were in a drop box, not the pickup lock box which leads me to believe he did not do his job. The truck was reserved days in advance. The customer service is beyond poor. It sucked. I will never rent from U-Haul again
TAI LWhen we dropped off the rental uhaul truck there was no one available (this was at approximately 2 pm on Friday 5/17/24). We were unaware/never instructed that we would need the uhaul app to drop off the truck and when we attempted to use the app it was not working and no clear directions were given. It was very confusting and frustrating. If we were told that we needed the app for the drop off when we picked up the truck we would have been more informed.
karen h