No one there, I do not agree with self drop off. Older people still need guidance and that’s not what this drop off was. However the person I called (U-Haul) guided me through and then got back with me for confirmation through email. It worked out fine.
TAMMY W
Customer Reviews for 911 Automotive Diesel Repairs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
An important fastening strap was discovered freyed and nearly severed. Did not see this until I arrived at location to load car to be towed. This damaged strap needs rdpair or replacement. I tried to let 911 repair service know about the situation but could no reach anyone. Not too happy about that but overall the price was good and the woman who rented the dolly to me was very polite.
VINCENT COk I reserved a vehicle trailer in Manchester tn.to bring a car back to Illinois with my 2006 GMC envoy when I get there they say you can't pull that trailer with my truck after I reserved it then he said I can give you a tow dolly which I rent for $134 but my card was charged $209 when I got to my car I found out I couldn't use the dolly so I wasted $134 for nothing and I paid a flat bed to take it home for $600
MICHAEL RA Fantastic couple managing this U-Haul. Great leaders representing the brand.
MARYANN CI hadn’t any contact with personnel. Location didn’t really look like a U-Haul business. The return was very easy (just put the contract and key in the box). The location was convenient by its location to my destination. I would probably tell the friend what to expect.
RICKY SLacy was very accomodating and made my experience a pleasure!
LA SI will be calling tomorrow.
Courtney BThe trailer we rented worked out perfect no issues from Tennessee to Wisconsin, thanks
Charles HLight it up
Melissa MVery patient worked with me above and beyond to meet all my needs!
Joan BWas closed when truck dropped off. No personal present
Robert FYou can look into the notes for the transaction to see that the vehicle was not maintained, I did not get the items I bought such as a dolly or furniture pads. I would not recommend this location to another person until this location takes better care of its vehicles.
ALLEN BHands down the best rental experience I’ve had. I use Uhaul several times a year and now that I’ve used 911 ADR I won’t use anyone else. Friendly, accommodating, understanding, communicative….. are just some of the words I can use to describe them. Lacy will always pick up the phone or respond to a text almost immediately! If you’re in the area and need to rent I highly recommend them!!
Mike S