Customer did not leave a comment.Edwin N.
Customer Reviews for 97 Lucky Food Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer serviceMahmoud D.
Bad customer service. Vehicle was not safe to drive. Charged more. When approached regarding overly charged invoice was dealt very disrespectfully.Kiran C.
Customer did not leave a comment.Babar M.
The initial text message gave the pickup location and an address but upon arrival to the location there is no sign visible anywhere with the u-haul logo indicating this to be a pick up location. It was very confusing. I would have appreciated the phone call confirming the booking to explain how this pick up would go and what to expect from the location.Kaltrina D.
I like everything.Ihor K.
The gentleman at the counter was friendly and very accommodating!Oussama T.
We had a terrible experience with U-Haul. We received a phone call the night before to say that our pick-up location was changed. They assured us in the phone call that we will still be able to rent the equipment (three dollies) that we put on hold. They said they don't think they'll have three available, only two. When we got there the next morning, they didn't have any available and no one was able to help from U-Haul either. We drove around to multiple U-Haul locations to get the equipment, but couldn't find any, so we ended up having to buy $150 worth of dollies from Canadian Tire and lost an hour of our moving day. As a result, we were late in returning the equipment and were charged double. The truck was dirty when we picked it up, had garbage inside of it. Terrible company, hope I never have to use it again!Ryan W.
The operator of my pickup location is a fraud. I discovered that he penalized the last user of the truck I rented on gas but didn't top up the gas. I brought it to his attention and he threatened to cancel my rental if I didn't bear the cost of the gas. Secondly he keeps a nursing mother and her newborn baby in a convenient store that sells infectionable products. I saw it as a risk to the new baby and a health hazard to unsuspecting customers.Christian N.
i just had the worst customer service experience.Nicolas K.
Customer did not leave a comment.Wood A.
Customer did not leave a comment.Sirak Y.
Great customer service. RecommendedMohammad A.
This place sells crack pipes. No reputable business would choose to be represented by these people. The woman behind the counter didn't seem to know what a furniture pad was, and said they don't have anything like that when I asked if they were in the truck. (I had reserved some with my rental) This turned out to be a huge hassle when I dropped the truck off and the guy working at the Dunbar Street location in Vancouver didn't believe my story, and threatened to charge me $72 for not returning rented equipment. The behavior of the people working in these places makes me rethink ever going with uhaul if I can possibly avoid it again.ellison H.
Customer did not leave a comment.Dan B.
The people at Lucky 97 are so friendly and helpful,their service was great and quick. Thank youzerihun W.
Be sure to give yourself enough time when renting from this location. It's a convenience store with lots of other customers - so the focus won't be on you alone. Set yourself up on the uhaul app before reserving the vehicle to save time when you pick it up. Unfortunately the app failed to let me check the vehicle back in (took 12 pictures of the odometer and the app rejected each one).Mladen R.
It took me 2 hours and 20 minutes to get my vehicle. Something was wrong with "the system". Customer service told me on the phone I could have the vehicle for an extra 2 hours. When I was handed the keys by the location staff, I was told to have it back on time (the original time), which meant my 4 hour rental turned into 1 hour and 40 minutes. They didn't care what customer service said. There was no way I could have it done in time, so I just took the vehicle, rushed through my move and returned 45 minutes late. I'd never rent from here again if you paid me.Brian C.
Clerk wasn't prepared and didn't seem to know how to do a return. Was friendly but could have been more attentive to me. Didn't have a cab number for me so a customer stepped.in and called me can.DENENE E.
Customer did not leave a comment.Dayna O.
good serviceEsays O.
Customer did not leave a comment.stephen C.
Customer did not leave a comment.Brian D.
Shop owner arrived 40 minutes after the reservation time (store opening). After opening, although we were first, he still processed a handful of transactions and took a couple of calls on his personal phone. Since another reservation was made for our van not long after our intended return time, our time-frame was reduced by approximately 45 minutes (out of 3 hours) and could not be further adjusted. Much undue stress was had. Completely unreliable pick up location.Lisa L.
The cleanliness of the vehicle and equipment is paramount during COVID-19. I did wipe down touchable surfaces after used, wore gloves and mask. The sales person did not. The seats of the van I used needed vacuuming before use. We used a tarp inside the van to ensure cleanliness. The van drove and ran well.Rebecca R.
Store was not open on time and then we had to wait for the computer to turn on, didn't get out of there for 30 minutes. Attendent didn't know how things worked and was difficult to communicate with. Requested equipment not provided, and what was provided was broken.Sarah F.
Customer did not leave a comment.Robert A.
All great!Melissa L.
Customer did not leave a comment.Ronald D.
Customer did not leave a comment.Shahid W.
Customer did not leave a comment.Cross D.
Reserved for 9 store owner didnt show up till 930 stores says open at 9 that why i booked this location sign up for mobile pick up still had to go inside and person helping didnt know what was going on made me do all info all over again when inside and kept saying my credit card wasnt working when I gave him 2 cards and said they only take major credit card company I'm pretty sure bmo and capital one are major companies took an hr for him to finally called someone n found out the whole system was down .. could of did that in the first place didnt have furniture blankets I requested n forgot to give me a dolly I returned within few hrs n system was still down didnt know how much i was gonna be charged never againReda M.
Customer did not leave a comment.esyas T.
VERY DISSATISFIED with this UHaul rental ?? We returned truck as clean as we received it. Returned with a lot more gas than given. Returned 24 hours earlier than expected. Then CHARGED for cleaning???? VERY UNHAPPY!!! ??Dave C.
Customer did not leave a comment.biniyam A.
Can't drop off at 9am if they don't open until 10am and now I'm charged an extra day. BullshitSUSAN S.
The owners of this location were very accommodating and friendly. They were very helpful.Dominique J.
Good service and friendly. I want see you again. ????? ???? ?? ????? ???? ????? ???? ????? ????? ??????? ??? ???? ????? ????? ????????? ????? ??????????Fawad A.
The clerk was unfamiliar with U-Haul operations and tried claiming that my credit card was declined. Took over an hour to sort it out and pickup the truck. The truck had a lot of pet hair in it and the seat belt was not working properly.Dan L.
Customer did not leave a comment.Astley B.
Uhaul registered me to a drop off location that no longer accepted returns. After a long day of driving and unloading I had a hassle returnjng the truck. When the first location would not accept the truck I phoned uHaul and they registered me to a second location. Whe n I arrived there they refused me and only after phoning uHaul and waiting an hour could I drop the truck off. It took almost two hours to return the truck. This is horrible service.Nicole E.
Good customer service and friendly I want see you again. Thank for good service.mekonnen G.
Customer did not leave a comment.Errol M.
Customer did not leave a comment.Frank N.
The guy don't know how to make receipts and taking too much time for all stuff Don't have furniture dolly Dealing ...... very poor Truck : smells bad and too much dirty Even coffee was fell down over seats mats and dash board so overall I had bad experience and spent too much time more thank one and half hour So I would not like to go next timeGaurav S.
representative person was not familiar with booking and return process waisted 2 hours approximately. M.