Location was fine. UHaul verification was a pain in the a$$. It took them 30 minutes to verify me, even though I already had an account and had checked in. Absolute shambles of customer service.
Allen H
Customer Reviews for A 1 Auto Service And Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck smelled like pee, I couldn’t upload pics of the truck. It wasn’t a great area or super straight forward but it was fine
Sofia VThe truck was filled from top to bottom with used and damaged boxes. Also, the check in process was so difficult as the location services would not register my phone even though I was starting right in front of the door to the pick up location. For all the issues and how dirty the truck was I should receive a discount.
STEVEN Bthere was no problem with the truck itself, but the person in the office WAS NOT HELPFUL AT ALL. it took us time to figure out things before we got the truck knowing we’re on a tight timeline too. at least place a person whose accommodating, helpful, knowledgeable of the job and loves what he does not just there talking to someone on his phone.
hazelle gTony is the best!
Jian WIt was difficult to maintain a wifi connection at this location which made it difficult to check in online and to upload the photos of head shot, front and back photos of drivers license.
Gloria PWas sent to wrong address. Upon finally finding it, it was closed before 4:00. Called U-Haul who told me I need to download the app, watch a video on how to return truck. Horrible customer service with rep being condescending telling me I should know how to do this after explaining at 70 years old I am unfamiliar with how to download and so on. Had to ask a girl on street to help me. Horrible experience!
Devon dDifficult to find (at the back of a building), staff was not helpful, truck was very cramped in the parking lot.
Agripino SThe area was so scary and didn’t feel safe over there.. and it took me like 25mins to figure out where I was and where is the office and where to drop the key even if I know the step so well and been a customer for so long but that location isn’t that good!
Oussama MGentleman we talked to was very friendly!
Benjamin CInternet wasn't great so it made it difficult to do mobile check in
Doug P