Customer Reviews for A 1 Mini Storage of Jasper

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A 1 Mini Storage of Jasper

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MARK T. on

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Customer did not leave a comment.

vickie U. on

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Perfect!

amy b. on

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Patricia H. on

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John K. on

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Nothing

Brian G. on

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This is my third rental from this location excellent customer service. My only desire is to have all my required paperwork ready when I arrive especially since I completed the on line reservation

ROD W. on

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Maybe do walk around of the truck rented. Found a dent after I left for my first stop. Worried I would be blamed. But there was a little "x" with a circle around it at the damage site. So I assumed it was already discovered. Folks otherwise super nice.

MARY BETH P. on

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Nothing! Very satisfied with this location!

David L. on

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Cannot think of any. Continue the good work.

david F. on

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Marc M. on

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Darrell H. on

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Samuel S. on

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I need a phone call from an actual U-haul employee, not A-1 mini storage. The lady charged me on 8/1/2018 for a truck, trailer, dolly, and 30 pads. I left the trailer to load the truck first and returned on 8/2/2018 to pick up the trailer. This was arranged with her. In turn, she charged me again for the trailer. In turn, I was given 12 pads and not 30. I have two separate contracts for a trailer but I only rented one. I have tried sorting this problem out but the lady gives me the response that she is not in front of her computer. Now she does not take my call. Also, the lady at A-1 has a cat that lays on the pads. In turn, my wife who is highly allergic to cats broke out in hives, hands/feet swelled. This is unsatisfactory. To top it all off, she is a very mean and hateful woman. I feel sorry for people like her!! This service was so crappy that I will probably never rent from U-haul again and if I don't get the payment issue addressed today, I will call my credit card company and dispute all charges until this is fixed. Steve Staten 985-519-0334

Victoria A. on

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COREY B. on

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Rented the uhaul truck and immediately had to clean all of the bugs off the windshield because I couldn’t see through. Paper stated the fuel guage was at 1/4 tank... when I got in the truck, it was below 1/4 tank. I thought it was no big deal because I had to put gas in it anyway. I returned it earlier than I had to with exactly a 1/4 tank which was still more fuel than it had in it when I initially rented it. I wake up the next morning with a $45 extra charge for fuel costs and the email saying it was left at well under 1/4 tank of fuel... when I called, I was informed that it WASN’T THEIR PROBLEM.. I do have photo evidence of how the truck was left when I dropped it off with mileage and fuel reading. I will NEVER use this place again. Terrible business to deal with and terrible customer service.

Cyrus S. on

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During the trip from Jasper, GA to Perry, FL I discovered that the left trailer tire had a ~1” square of rubber missing from a puncture. It was old damage with worn edges. Middle of the night (1am) and halfway home we hoped for the best and made it. After arrival the tire had delaminated in that area about 4”x6”. Initially it was not so apparent but sure could have been a problem. Otherwise courteous and helpful staff. Will go there again.

Brian G. on

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Excellent customer service at this location. I would highly recommend

Christi S. on

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You’re knocking it out of the park!

DONALD C. on

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randy t. on

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The Lady’s are wonderful

Randall H. on

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MARK T. on

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Tony R. on

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Always treated very well here. Been trading with them for years now.

Horace J. on

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amanda c. on

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STEPHANIE P. on

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Neal K. on

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elizabeth h. on

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Nothing. Everything was perfect. Excellent customer service.

James W. on

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lester c. on

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Mary S. on

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KELLIE M. on

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KERRY V. on

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Thomas T. on

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Jan M. on

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Didn’t get my original preferred drop off location so I paid extra for mileage. Luckily not a lot.

Herman S. on

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Not anything I can think of ??

Sara R. on

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This location is the one that I have uses several times in the last few years. I highly recommend for the customer service I receive and especially for the light area that I have to return the truck. I feel safe when I return the truck after hours.

roger s. on

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A 1 MINI STORAGE AND CITGO ON E. CHURCH WAS VERY HELPFUL IF NOT FOR THEM I WOULD HAVE WENT SOMEWHERE ELSE THEY BOTH NEED A WORD OF THANKS BUT YOU HAVE 2 LOCATIONS THAT IN MY OPINION DON'T EVEN NEED TO BE DEALERS ROGER. SKEENS SR

FRED G. on

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No fault of location: truck was very noisy with both engine and wind (from worn door gaskets) noise. It would have been unacceptable for a long haul.

Michelle B. on

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Jorge L. on

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Nothing it was great

Melissa F. on

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Stop charging $.99 A mile for local moves. It's outrages.

DAVID M. on

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Junktiques S. on

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Charlene is the best

Michael H. on

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We dropped off the key in the after hours drop box

Alan M. on

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Very professional and friendly staff.

MICHAEL B. on

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Absolutely nothing. It is perfect the way it is!

Trista P. on

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Excellent customer service, pleasant experience and clean facility.

DONALD L. on

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Lady was rude and acted like my rental was a bother to her and tried telling me that my 2017 Ford F-350 crew cab dully wasn’t rated to tow a car trailer and a car ? Wasn’t happy at all with her attitude and basically unwillingness to rent. Had to move a car across town ant this was the only one in area that had a trailer Inexcusable for a company to act like her

Rudolph C. on

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Tony R. on

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All went well with registering, pickup, dropoff & billing. They always do a good job here.

warren h. on

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Billy H. on

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I have rented MANY trucks over the past year from Uhaul, this location is not only the Worst in organization, but sending a Customer out on a 2500 mile round trip in a beat up, very loose front end truck is extremely inconsiderate and disrespectful! They had the Miles wrong on the contract by 20,000 at checkout. They also charged me for 2 gallons of gas, when I have NEVER RETURNED ONE LOWER THAN WHEN I PICKED IT UP! STAY AWAY FROM THIS PLACE !!! My Wife is on the phone with Uhaul Corp now trying to resolve the incorrect charges to my card now. DEPENDING on how that goes, probably my LAST time dealing with any Uhaul Dealer. WOW! Billy Holt-Jasper Ga. 770-655-5554

Christopher E. on

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The only complaint we have. It took longer than usual due to a new uhaul software change.

frank k. on

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Shannon P. on

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Ended up not needing

Shannon P. on

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Service was excellent.

Sabrina F. on

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cristine r. on

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I DIDN`T END UP RENTING THE UNIT, BUT THE WERE VERY GOOD WITH THE SET UP AND CANCELLATION.

Mary O. on

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Friendly people. Clean facility

larry r. on

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Very pleasant check in. The lady took time to bring me a glass of water for the hot and humid un loading.

Calvin E. on

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The storage facility was easy to find and the unit I`m renting was in good condition. The woman in the front office was very easy to work with and explained everything that I would need to know.

Miguel G. on

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Clean facility! Owner was very nice. Pleased with this unit. Only con is the new climate area is not 24 access. However, I was told it will be eventually.

Matt W. on

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Nice facility. Friendly staff.

Michelle R. on

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Nice facility...excited they actually had the unit when I arrived.

Ciarra F. on

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Reservation was cancelled

David P. on

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Super friendly and flexible. I changed my order on short notice and they were great about fulfilling my needs.

MICHEAL S. on

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The representative was very helpful and described everything well to us.

GEORGE P. on

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Very nice and helpful people

Veronica B. on

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Very nice staff. Very nice facility. Very pleased!