Customer Reviews for A 1 Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of A 1 Mini Storage
Anjanette W. on
There was one piece of furniture that did not make it. It was not an expensive piece, so it was fine. The only comment I have is communication when you hire a mover. There was some communication from the mover and Uhaul. When I called Uhaul to get assistance they said I needed to call the mover. The mover did not get any communication from Uhaul to what location to pick up the box. The mover said they usually are provided that information more than the day or two before. This allows them to make arrangements. For me who lived in CA and moving my daughter back from Mississippi, this was frustrating. We were flying in, completing the move, and flying back. I could not have anything go wrong. I think better communication with me (the customer) would help. And it not be my responsibility to communicate between the movers and Uhaul.
heather d. on
I called 2 days before I needed the boxes and was told I was all set that I would receive a call the next day to let me know what time I could pick them up. At 4:30 the next day I still hadn't heard from them so I called them. I was told that they saw the order that they that she would put in the system that I needed the boxes first thing in the morning as I had movers coming to unload them and that she facility would call me by 7pm. I waited until 6:55 and called again. This time I was told that they didn't see the order and that they had no more trailers for the boxes available so I wouldn't be able to pick them up. They told me they would have a manager contact me. I didn't receive a call back that evening and the next day waited until 11:30 then went into the facility in person. They all of sudden had multiple boxes available and was already loading it for me however still had not contacted me. I went home and got my truck and upon going around the buillding to hook up the 1st trailer that had 2 of the boxes I walked over to the remaining 2 boxes of mine and noticed 1 of the padlocks was not mine. I told the employee this was not my box. My husband pulled out his phone as we had taken pics of the numbers on the 4 boxes we had. We got the number that didn't match and the employee determined that it was still at the facility we moved from. We called the facility and they said that when they picked up the box to put it on the truck that would be bringing it to Texes 1 of the walls came apart so they had to completely reload the box into a new box and that the key taped to the box itself. We went back out, found the key and opened the box. It was full of our boxes but there were several that were noticeably crushed. We shut the door and brought it to the house where upon unloading it found the employees had unloaded the box I loaded from top to bottom thereby putting the lightest boxes on bottom and heaviest boxes on top. They didn't line up the boxes correctly so corners of boxes were in the center of the boxes below and boxes that had arrows directing which way to lay the box where ignored and boxes were laid on there side. I had many boxes containing very old china (115 years old), wedding keepsakes, baby and family keepsakes etc. all crushed and the contents broken. Also boxes that contained oil and vinegar and cooking supplies where laid on there sides so I oil, vinegar and liquid smoke all leaked out. They soaked through the box they were in and went into several other boxes around and under them also ruining the contents.
adrian p. on
Customer did not leave a comment.
Alison p. on
Very hard to deal with until you know that this facility is linked w/ the Uhaul at 703 Hwy 45 N, Columbus, MS 39701, phone number (662) 329-3638. I called this A1 mini storage 30 times w/o response.
GREG C. on
Truck leaked and new couch as well as several boxes got wet. We were not told that there was any type of damage to the truck when we picked it up.
LAURA M. on
Customer did not leave a comment.
Heath D. on
The truck had trash all I the back of it. I was issued a refund that STILL hasn't been issued. They didn't have all my equipment at that location and I had to drive across town to pick up the rest.
CODY F. on