Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)

316 reviews

4515 N Frisco Rd   Sherman, TX 75090
(Near Midway Mall on Frisco Rd)

(903) 891-0721

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(903) 891-0721

4515 N Frisco Rd
Sherman, TX 75090
(Near Midway Mall on Frisco Rd)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

kris O. 
Rating:
5.0

Very helpful and nice to deal with

Steve F. 
Rating:
5.0

Easy and friendly service.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Jesse L. 
Rating:
5.0

Customer did not leave a comment.

wendi H. 
Rating:
5.0

Customer did not leave a comment.

Joe J. 
Rating:
5.0

The representative was extremely helpful and professional

Robin F. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

Not much..Steve was amazing and answered all my questions. Will totally return to this location if I need Uhaul again.

JONNETTA J. 
Rating:
2.0

Very unclear on where to drop off. Hard to tell where their property was and where to leave U-Haul without blocking anything. Someone finally came running out and pointed to a spot in front of garage doors to park.

CORY H. 
Rating:
5.0

The guy who runs Frisco road location in Sherman is really nice and very helpful. Rented several times, he always has trailer ready for you.

Roy F. 
Rating:
5.0

Great guy. Very thorough and detailed

Kathy S. 
Rating:
4.0

Customer did not leave a comment.

Heidi C. 
Rating:
3.0

I reserved 24 pads but was only given 11.

Dan E. 
Rating:
5.0

The rails on van were not tight, after using them they came down😏. Just needed the screws tightened. Very impressed with the van!

Donna W. 
Rating:
4.0

Front end alignment is off

John U. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Agent/owner was very helpful and informative. Helped put the trailer on the truck.

Marcelo D. 
Rating:
5.0

Always the best with this location which is why I use this location exclusively!

STANLEY P. 
Rating:
5.0

Friendly, helpful service.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
4.0

Customer did not leave a comment.

Joe G. 
Rating:
3.0

Motorcycle trailer worked great for transporting my bike. Loads very easy, has great tie down locations. Built in front wheel chock helps a bunch.

David S. 
Rating:
5.0

Customer did not leave a comment.

Laurence S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Artie H. 
Rating:
5.0

The guy was very kind and helpful. I'll definitely use this location again in the future.

Amanda B. 
Rating:
4.0

Customer did not leave a comment.

Mitchell L. 
Rating:
5.0

Great experience very professional

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Ross R. 
Rating:
5.0

Nothing he is great takes time to show you the truck and really cares about what he does it shows. Used that place multiple times always walk away happy.

Chad M. 
Rating:
5.0

Guy was friendly and helpful.

CATHY B. 
Rating:
4.0

Customer did not leave a comment.

PHILIP B. 
Rating:
5.0

Thank you're

CARYLOS A. 
Rating:
5.0

Why charge 100.00?

CARYLOS A. 
Rating:
5.0

Nothing I can think of.

GLEN S. 
Rating:
4.0

Customer did not leave a comment.

ERIC W. 
Rating:
3.0

Internet had gone down, so it took longer than expected. I doubt that could be avoided. Personnel was very helpful & accommodating.

JOE W. 
Rating:
4.0

Customer did not leave a comment.

HARRY P. 
Rating:
4.0

Customer did not leave a comment.

PATRICK C. 
Rating:
4.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

IRMA D. 
Rating:
5.0

Customer did not leave a comment.

JUANA L. 
Rating:
4.0

I did not pick up so I do not know

Kevin M. 
Rating:
5.0

Easy to drive for a 75 yr old lady. I had fun driving the truck thank you .U Haul.

Bernita S. 
Rating:
2.0

Customer did not leave a comment.

ANDREW CHARLES M. 
Rating:
3.0

Leave better details for after hours drop

Nancy C. 
Rating:
5.0

Customer did not leave a comment.

STANLEY P. 
Rating:
5.0

Was very nice and strictly business went really well

Jaylon L. 
Rating:
5.0

excellent service, clean equipment. 👍

PERRY E. 
Rating:
3.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

TERRIE C. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

None really. The manger explained everything to me, showed me truck, gave me the hours and said if I was late here's he drop box and where to put the truck…just everything. Super nice and super thorough.

BRYAN P. 
Rating:
1.0

In previous comment

DENISE A. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Steve's efficiency, politeness, and knowledge oughta' be the UHaul standard!!! He couldn't possibly have been more helpful!!!

ROSANNA A. 
Rating:
5.0

Customer did not leave a comment.

JACKIE A. 
Rating:
4.0

The manager was very thorough, knew his job and made it easy to get in and out of the office.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
4.0

Change the wipers more often.

Bernie J. 
Rating:
4.0

Everything is good.

Bernie J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

PRAISON DEWAYNE B. 
Rating:
5.0

Customer did not leave a comment.

DARIAN T. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

MaKayla B. 
Rating:
5.0

This was an excellent experience. Moving is a real pain, but this part of it was a breeze. Thank you!

Paticia H. 
Rating:
5.0

The Gentleman that rented the trailer was very helpful and polite.

Johnny L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
1.0

He refused to accept the truck. He did tell me where i could take it for drop off, but this resulted in me turning it on late. Then i had to call and ask for a refund, since it would have been turned in on time. Your phone representatives are Fabulous!!!! Very nice, helpful, and go that extra mile.

Beth F. 
Rating:
5.0

It was hard to find at first.

augustine T. 
Rating:
5.0

Customer did not leave a comment.

ROCKLIN E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
4.0

Customer did not leave a comment.

Scot B. 
Rating:
5.0

The gentleman that helped me was very friendly and knowledgeable. He made sure I knew my way around the truck before I left, none of the other locations I've rented from ever did that. I appreciated his helpfulness.

Ardell W. 
Rating:
5.0

Customer did not leave a comment.

RICK DUANE P. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
2.0

The overall experience was terrible. From the "lost" reservations and having to go to another location to pick up the auto transport. We had to hook up the trailer ourselves- I found out after returning the transport all of the things I should have done to make the trip safe. T

JENNIFER C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Efficient rental process...very organized and prepared; equipment was in excellent condition; all previous damage on the vehicle was pointed out (very much appreciated); walked through the features of the vehicle rented. Will definitely rent from here again in the future!!

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Steve is excellent. Friendly and easy to work with. Thank you!

steve H. 
Rating:
5.0

Person took his time to explain everything related to our move carefully. Any previous damage to equipment was clearly marked. Everything worked very well (even the gas mileage was good!). A reasonably-priced, 24/7 gas station is right next door which makes after-hours drop-off a cinch!

Robert B. 
Rating:
5.0

Equipment was ready and waiting for me to pick up outside of gate. Office very proficient and fast checkout.

Dawn K. 
Rating:
5.0

Steve is easy to work with.

Rebel B. 
Rating:
3.0

I did everything online in order to check in via my phone, and save time. I had to call FOUR times due to online errors, and experienced long wait times for each call. During one call the agent transferred me to a hospital versus the right Uhaul dept so I had to call over again. The final text still had the wrong pick up time, but I called the location directly and confirmed. It would have been faster/better to just book by phone. Then, at the destination, despite having done everything online to check in so I could use my mobile app to pick up the truck --- the manager had me do paperwork all over again which took another 30 minutes. Your "online convenience" ended up adding over 2 hours in total time on my part. Everyone was courteous, but it should not have taken that many phone calls and that much time.

Gene W. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Carrie B. 
Rating:
5.0

Super quick, easy, and professional. The guy knew what he was doing and made the process very quick and easy.

Ken J. 
Rating:
5.0

Customer did not leave a comment.

Harley M. 
Rating:
5.0

Customer did not leave a comment.

Ricky K. 
Rating:
5.0

Customer did not leave a comment.

Araz T. 
Rating:
5.0

Customer did not leave a comment.

Scot C. 
Rating:
5.0

The service was very prompt and friendly!

Rebel B. 
Rating:
5.0

The service was great!

William B. 
Rating:
4.0

Manager on site was very nice and helpful hooking up our trailer. Just difficult to confirm reservation by phone the day before due to no answering g machine to leave message.

COLLEEN G. 
Rating:
4.0

Better gas mileage than I expected

William T. 
No reviews have been submitted for this location.

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