I loved the location and the woman who helped me, she made everything easy. It’s your app that’s the dumbest thing I’ve ever dealt with. I have to call U-haul support everytime. I was so frustrated I looked at rates at Penske for next time.
Brittany M
Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ken was very detailed in the information he provided. Continue providing that excellent customer service!
BETTY SKenneth at store located 725 Metker St Irving TX 75062 was very quick and got me what I needed for my home move . Would recommend
TRE SKenneth was very pleasant with me, he have excellent customer service and went above and beyond I love this location and there services.
CHARMAINE TUnprofessional and unprofessional staff
RICARDO DBe polite to the customer, The person in uhaul location was very rude during pickup
DIPAK KExcellent as you are!
JOYCE HAgent at location gave fause information in regards to the return location. Causing additional financial burden and loss of time.
WYLEY CSmooth pick up and drop, i loved the service and location is nearer to my apartment so saved my miles too. Recommend for any move.
DIPAK RThe best experience I’ve had of any U-Haul rental ever. Ken was incredibly responsive and the check-in process was smooth and quick. Equipment was clean and well maintained and the drop off was a cinch. Really appreciate how easy and convenient the whole process was!
MAXIME PThere very nice for the inconvenience that we brought them
GABRIEL PGreat Customer service ! Easy in and out. We only rent from this location. -Jeff
KEVIN HGreat job and customer service
JASON WThe attendant was very helpful and things were very smooth.
LARRY PGreat customer service !
Jeff CThis is the best Uhaul center I've ever used in Irving. I have used them many times and keep coming back because the service is exceptional.
TIMOTHY PWhen I asked about the overfilling information the attendant, Cassandra, who was very helpful during checking in process, informed the reimbursed/credit information given at check out was wrong. I lost money! I would like a representative calling me to discuss in detail.
HECTOR LI had an exceptional experience and will use this place again in the future!
ANNDRIEA MStaff was friendly and exceptionally helpful.
TODD RThe guy at the counter worked with me. He let me come in early to rent the van
RODNEY AStaff was very professional
CARLOS AEmployee friendly and professional but site cramped and off the beaten path
STEPHEN TThank you for making my move less stressful. Your kindness and your great customer service were very much appreciated. I will definitely use your services again. Thanks again!!!
Dana MEverything was great! The gentleman at location was really helpful and friendly.
Frank RVery clean n affordable
EVAN SI appreciate the customer service. Manager is user friendly.
ACHYUTKUMAR MThe location I picked the truck up at has always had good service and products. Always helpful. I will be back soon. To rent a van thus time....thanks
DOYLE GKenneth was awesome, I'd rate him 5 stars
MARTEZ JStaff was very nice. Had everything ready when I got there. They made check-in/out very simple and fast. If I ever need to rent again I will definitely use this location again.
JILLIAN CIt was good experience, keneth the guy that was helping me was awesome.
PEGUY EExcellent experience. The van I rented was clean and waiting to go. Highly recommend!
KIMBERLY SJust another hassel free rental from U Haul. I will go back to this location for all my moving needs, glenn
DOYLE GI always keep coming back to this location because of the Professional Service, the condition of the product and the courtesy of a trouble free experience everytime I need to rent a vehicle.....I will be back...
GLEN GBest experience renting a U-Haul ever. Truck was clean and ready for pickup on time. Casandra helped us when we needed to extend our rental an additional hour at the last minute. Communication from Casandra was excellent from booking all the way through returning the truck and equipment. I cannot say enough good things about this location, they are excellent!
ERIC BEverything was well
Juan MKenneth was very professional, attentive to our needs for the specific equipments, thoroughly reviewed how to remove tow dolly, contracts and gave good suggestions. He was overall helpful!
EMMANUEL FMy experience went very well. Kenneth was kind, helpful, and efficient. I would definitely use this location for another gal rental in the future.
Christie MThis was the best location I’ve ever experienced. Ken was the greatest advocate and the best person for this place. He made me comfortable from beginning to the end. My process was smooth and efficient! If I could give more stars I would! We need more people in the world like him! Sincerely, Tirsnee!
Tirsnee HThe gentleman there got me in and out great experience.
Adam PKenneth was so nice and super helpful! I had an excellent experience!
Corrissa MThis location is by far the best UHaul experience I have ever had. If you need a truck, go to this location!
JENNIFER KDrop off was very easy and the attendant was friendly and efficient.
Jeannine CI absolutely love renting from this location. I am always greeted with a smile. Ken and his staff are extraordinary!!!
LATOYA JEmployee was very accommodating to my schedule. Respectful and polite.
Jose VVery courteous, professional and cares about his customers. Would recommend to anyone in the Irving area.
Maggie MKen was extremely helpful and very nice and knowledgeable. Thank you for your time and assistance with my rental truck return.
Cassandra KGood service and crew was amazing thanks so much
BENJAMIN LKenneth at the 725 Metker location was one of the best agents I could have asked for, he was Friendly, Extremely knowledgeable and professional. He made the whole experience as pleasant and easy, as possible, He gets 5 stars from me. I highly recommend him for all your U-Haul needs,
SHELBI CCounter person was very helpful and let me know everything I needed.
JOE WThe guy on merker in Irving Tx was very professional kind and knowledgeable and durning a stressful time moving he made sure the transition was stress free thank you ken you’re Awesome!!! Would recommend anyone to this location.
DOROTHY KGood customer Service Skills. Manager was clear and courteous. Truck was clean and ready when I got there.
GLEN GWell, Mr. Kenneth has done it again. Simply Outstanding Professionalism and Service. I'll be back... G.G.
GLEN GGreat customer service
DEREC MRude. He threw my phone and called the laws because I was upset cause he threw my phone. He needs to be FIRED.
paire dNothing. Everything was perfect. Exceeded my high expectations. Great experience here. I will be back.
GLEN GI recently had the pleasure of renting a U-Haul from the location at American Self Storage on Metker St in Irving, TX, and I must say, I was thoroughly impressed with the service I received. From the moment I walked in, I was greeted with a warm welcome and a genuine willingness to assist me with my rental needs. The member at the counter was incredibly knowledgeable and took the time to answer all of my questions, ensuring that I had everything I needed for a smooth rental experience. The rental process itself was quick and efficient, with the staff guiding me through each step with ease. The vehicle I rented was clean, well-maintained, and ready to go when I arrived. I felt confident in its reliability for my day's use. What truly stood out to me was the level of professionalism and friendliness exhibited all the time. They went above and beyond to make sure I was satisfied with my rental, and their dedication to customer service did not go unnoticed. Overall, my experience with U-Haul at American Self Storage exceeded my expectations. I highly recommend this location to anyone in need of reliable moving or storage solutions. Thank you to the fantastic team for making my rental experience a positive one. Keep up the excellent work!
vishnu v