Customer Reviews for A Beauty Supply
(U-Haul Neighborhood Dealer)

Rating:

5.0

Owner/operator was friendly and very easy to work with. Good guy, will rent from in the future if I need another vehicle.

Rating:

4.0

Moving can be hard and stressful. The store owner was professional, clear with directions with a calm and friendly demeanor. I returned the truck and checkout process and final bill were also easy to understand and very professional. I'm so glad to know about this neighborhood pickup spot:)

Rating:

1.0

I took it almost empty and bought it back the same. I was told I was wrong it need it needed more gas or a $30 charge. I took truck across the street and put an extra $25 on top of what was put in there on the way to drop it off. First time ever have I had an issue with gas.

Rating:

2.0

The entire online reservation was changed. Pickup was not the original location selected online. Pickup reservation for trailer was totally stewed up. Not the fault of the store where I picked it up since they were just trying to correct everything but still a stressful experience for me.

Rating:

2.0

Overcharged for gas it was on the half mark!!!

Rating:

5.0

Excellent experience.

Rating:

2.0

First uhaul didn’t have my reservation ready and sent me here

Rating:

5.0

perfect nice .

Rating:

3.0

Never got confermation that I returned the trailer

Rating:

2.0

I thought the location was closed. There was a huge chain on the door and the plaza had overgrown bushes and no other businesses.

Rating:

1.0

Charged my card when I said no

Rating:

1.0

My original email told me to go to one location and my text sent me to another location, so we ended up at the wrong place and had to go to the other place. The original place said we could buy a hitch system for $30, and then the place we ended up having to go to tried to charge us $40. The place that we were sent to was also in a very bad part of town that I would not have chosen to go to to pick up the uhaul, so if a customer selects a location, the company should find a way to get the requested uhaul to that location. It should not be the customer having to drive all over for the sake of the company. Also, the guy at the first place was very unhelpful and rude, and this seems to be the overall trend with uhaul. I consistently have bad interactions with the employees either being rude or not knowing what they are doing, which makes the moving process that much more stressful. Overall, I am very disappointed with both of my experiences using uhaul for my big moves and hope to find other services for my next move.

Rating:

2.0

Make sure the man comes out and help load the trailer. We had trouble getting the large trailer hooked up.

Rating:

3.0

We did a self check-in on Monday morning. The location was not open at the current time (9:13 am - 9:38 am).

Rating:

5.0

Thank you for having your equipment in this location. Thank you so much.

Rating:

2.0

The truck was damaged. The back area didn’t come down all the way. I was charged additional money when I returned it, even though I used less mileage and brought it back an hour before my reservation ended. Confusing process.

Rating:

1.0

This wasn't my drop off location. No wonder yall charged me

Rating:

1.0

Changed drop off on me as well it wasnt open had to wait for someone to get there terrible neighborhood

Rating:

1.0

Better customer service. Location in very bad part of city.

Rating:

5.0

The attendants were friendly and easy to work with.

Rating:

5.0

Great experience

Rating:

1.0

This location charged me for an extra day AFTER I had already returned the truck.

Rating:

5.0

Everything was quick and easy.I especially liked that they were open on Sunday evening

Rating:

3.0

The area of the location was a bit "sketchy". But otherwise everything went smoothly.

Rating:

4.0

Make sure deposits are received in a timely manner.

Rating:

1.0

Don’t be crooks and take peoples money when they was told to bring a truck to this location!

Rating:

5.0

Very helpful!

Rating:

4.0

Drop off was changed from original drop off. Original drop off was terrible. Late at night, trying to drop off a 26’ truck with no chance to get in the front area off the city street. Terrible. U-Haul call center helped out in the sense able to move us to 2nd location without charge. That is appreciated. The second location was open and we were able to get truck in and parked. And put keys in drop off. The second drop off was very late-around midnight.

Rating:

3.0

THIS LOCATION WAS A LITTLE ROUGH. IT WAS A CONVENIENCE STORE, so you had to wait in line for others to check out or even get their phones fixed. The person was very nice just felt a little edgy. Small and crunch store. but i got my UHAUL with no problem.

Rating:

3.0

Something quick and fast No for cleanliness and not sure getting Uhaul with an tank of gas or on E

Rating:

3.0

I took a $29.95 a day trailer started Friday evening and returned it Sunday evening at the same location I was charged $138.00 after being told my price was $118 00 when I paid for it the Thursday before don't know who is doing the math but something is wrong somewhere I did not argue I needed the trailer and it got the job done will think better next time

Rating:

2.0

Truck was on empty

Rating:

2.0

Forced me to rent the biggest truck when I needed a smaller truck for a few hours. Charged me a gas fee when I returned it with the same amount of gas that was in it when I rented it. Seems like they were trying to get money and not assisting the customer. Won’t rent from here again.

Rating:

1.0

Stop allowing side businesses use U-Haul to rent the truck i rented was very dirty and nasty and when I let the man know about how dirty the truck was he didn't even care

Rating:

4.0

No complaints no problems good experience good customer service.

Rating:

3.0

Don't charge me for insurance that I didn't request or need.

Rating:

2.0

The attendant was rude and unclear about instructions.

Rating:

1.0

Absolutely the worst experience.

Rating:

1.0

I was supposed to get 70.66 he only gave me 42 dollars and gave me a oily truck!

Rating:

5.0

best dealing customer service , every thing well performed on time , it very near to me for pickup. keep this location near to us, thanks to Uhal.

Rating:

2.0

The truck I purchased wasn’t there. Had to take what they had because I had paid for movers to be at the loading area. The owner of the store was also about 15 minutes late. Received a smaller truck which forced the loaded to literally cram my stuff into the truck causing damaged to some of my furniture and other items. To top it off because I was late to the destination I was charged another hour for them to unload my stuff. Never again. Wish I could get all my money back.

Rating:

1.0

They dint have the piece to connect the trailer we had to go buy a piece and then they couldn’t even hook it up

Rating:

3.0

This location was not bad but Uhaul sent me to 3 different places to return the equipment. I think is very unprofessional especially because I called and asked which location to take it.

Rating:

5.0

Great accessibility easy.

Rating:

1.0

Truck smelled like cogarettes and looked like someone had poured coffee all over the dash.

Rating:

4.0

The truck i got had a broke head light that kept falling out furniture dolly i paid for wasn’t available

Rating:

1.0

I had to use 2 separate debit cards on September 15 to pay for my U-Haul rental. Today, September 17, I was charged a second time.

Rating:

5.0

I was more than satisfied. When I was led to various U-Haul branches during reservation process the in store representatives and online chat assistants were very helpful. I was able to get a truck immediately buy adjusting my reservation requirements to what was available thanks for making it painless and easy.

Rating:

5.0

Very helpful

Rating:

3.0

The van was not cleaned to my liking but it wasn't too dirty. Not the best location but I left my there for 3 days and nothing happened to it.

Rating:

5.0

Great work

Rating:

2.0

Didn’t explain much about the process, was nice but very vague and left me feeling confused about the process.

Rating:

3.0

The shop is in an area of Greensboro that made me feel not the safest leaving my personal vehicle. The man at the counter was super nice. The vehicle had more scratches and dents then where pictured at pick up but I was not able to take additional pictures to update it and I no sooner pulled out and the oil light came on. I turned around and told the guy at the counter and we put oil in it. The transaction itself was super easy and quick.

Rating:

2.0

Straps were too short/broken

Rating:

1.0

Dealers need more knowledge of rentals instead of saying call uhaul and to walk people to the rentals to check vehicle. Too may people Webster their establishment without wearing marks.