We had a reservation for 10 and when we arrived nobody was there or answering the phone. When we finally got hold of someone they were extremely rude and basically said we had to wait cause her other employee was at a different location taking care of something. Then a fucking hour goes by and he finally shows up and he did the best he could as he told us he wasnt the one who does the uhaul but he got us checked in and gave us the keys. When we were looking at the bill we also noticed they added 2 dollies and 48 blankets that were not in the original reservation so we made him take them off. He never looked at the gas or took milage he just took off to help someone else.When we got the truck it had 1/4 tank of gas and the rental equipment they added to our bill (on their own)was in the back of the truck. The whole experience was fucking awful and disgusting. Customer service even with Uhaul was horrible. Between the storage place and uhaul I dont know how either place is still in business. Absolutely disgusting Customer service on all accounts. I would 1000% not recommend to anyone.
Stephanie S
Customer Reviews for A Better Self Storage Fountain
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super nice and helpful
Nancy RDiana went above and beyond help in making the return of a truck as easy as possible. She was very professional and friendly and made sure we were satisfied with the return. I would highly recommend using this drop off location.
bradley bNothing. Everything ran smooth. Tyler (fountain location)and Stephenie (Colorado Springs location) worked well together to provide the best storage unit for my property and also made sure I got the available discounts which helped me with my budget. Huge thanks to them both and please let them know they did a great job. I'm the 3rd person from my family renting a storage unit from them and using uhaul. Thank you
Yasharah YThe lady had an attitude in the beginning like she didn’t want me to return my equipment to her.
Steven HI did not get the size truck I wanted. I needed a bigger truck. Had to make 3 trips with the truck I got. Don't know how they messed up my reservation. Asked for a 20 foot truck and got a 10 foot. That trippled my mileage. NOT HAPPY ABOUT THAT. Didn't realize that until late in the evening before pick up in the email. When I log on and saw my reservation had a 10 foot truck. No way I reserved a ten foot truck knowing I was moving a 3 BR house.
PAUL B