Customer Reviews for A C Lightning
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent service….thank you.

Rating:

5.0

Very positive experience on all fronts. Great customer service!

Rating:

4.0

Not sure

Rating:

5.0

Nothing really, the only issue would be, since this is a small location, having the vehicle site that one wants to rent. I had originally looked a sites closer to the location I was moving from/to in the Blair NE area and they either had NO vehicles to rent or much too large a size for my needs.

Rating:

5.0

When a pickup location gets changed from where the customer originally requests to do the pickup, maybe work with the customer to see if there are any better options instead of just telling them "That's it and you should have read the disclaimer you had to click on saying that this is a possibility". That's what "Rose" told me when I called about it. The next day I called to confirm and talked to Scott. I asked if there was a truck in the town I originally wanted (there wasn't), but he asked what the trip was like and found a way better option for me. Perhaps "Rose" should have taken that approach instead of just saying "That's the way it is".

Rating:

1.0

The truck I rented on my contract didn't match the truck I received. I didn't realize it until I got home and started loading it. Besides this, the air conditioning didn't work in the truck. It was 80+ degrees outside, so the ride was miserable. Then I had trouble returning the truck because the truck I received didn't match the truck on my contract.

Rating:

3.0

No one there and no direction on where to park things. Just parked it on the grass next to a big truck.

Rating:

3.0

X

Rating:

5.0

The personnel was excellent in helping me know what to do for the check-in.

Rating:

3.0

To tell people that you charge by the mile and price according to zip code and return miles.

Rating:

3.0

I did the rental via mobile phone & kiosk pick up, so it was easy. I was very disappointed there was no dolly or furniture pads included. There must be some way to know whether these items are available at a location and/or whether the location would be open in the event there is a problem.

Rating:

5.0

Keep up with preventative maintenance checks and services.

Rating:

5.0

Thanks guys for your help

Rating:

5.0

$55.00 for as less time as I used it and only used it for miles and it cost me $55. That’s ridiculous I won’t be using your company again.

Rating:

5.0

It's just a drop-off, no one to sign it back to, not a good chain of custody.

Rating:

4.0

I used 24/7 and to get connected I had to wander out about 100 yards into a truck stop dirt parking area. The lock box was also hard to find. The local owner was very helpful when I needed to call.

Rating:

5.0

Everything was great from start to finish. No problems

Rating:

5.0

Fast convenient and friendly. Very good location and everyone in the location was very helpful. Would recommend to everyone.

Rating:

4.0

Customer service was a bit lacking in Norfolk and then calling the 800 numbers.Pickup was fairly seamless,however it would had been nice to of had a heads up that I needed a copy of my lease,personal contact. job verification ,passport etc(I picked the two easiest to access on the fly) .Drop off in Durango was great customer service and friendliness. Truck drove great.

Rating:

4.0

Some concern on the drop off site. No one was around (it was a Saturday afternoon) but I left the trailer and texted the UHaul number to confirm my drop off.

Rating:

3.0

There needs to be signage stating where to go to talk to the U-Haul ppl and to check out. The address is for the car wash. But the actual building you walk into to do the checkout is across the street in a strip mall with a 4x6 inch ish sticker in the lower left corner of the window saying U-Haul. Nothing else. Where the U-Haul's are parked there should be a sign saying to go to the company across the street to check out. Don't make customers wonder... Give detailed info as to where to go.

Rating:

3.0

You need to fix the online web site I tried multiple times to up load a picture of the milage and where the gas was at and it would not go through.

Rating:

5.0

everything was great don't chang a thing

Rating:

3.0

A little hard locating, but otherwise ok.

Rating:

1.0

you can not move the pick up location 40 minutes away from the original location and notify me a day and a half in advance.

Rating:

2.0

I was told I'd be contacted by 6 pm on Friday for my pickup at 8 am on Saturday. There was no on at the uhaul place at 8 am. I came back at 9 and no one was still there, so since I had prepaid, and done online checkin, I grabbed a trailer. Around 1130 on Saturday, when I already had the trailer loaded and was halfway to my location, I received a text to call a number in Iowa about my reservation time and pickup location. This was 3 1/2 hours after my scheduled, prepaid pickup, and 18 hours after the latest time I was told I'd be contacted.

Rating:

3.0

Set up an account on Uhaul website prior to picking up and leaving vehicle. The process for returning it is very confusing and figuring that our took a lot of time. It walks you through the steps but kicks you out if you do not have an account already set up. The return process needs to be rethought out.

Rating:

3.0

Cargo area of truck was dirty

Rating:

1.0

My U-Haul order was not prepared properly, and I spent over 2 hours on the phone with customer service.

Rating:

4.0

Nothing

Rating:

4.0

Hire more people.

Rating:

5.0

Friendly and wonderful service!

Rating:

5.0

It ways fairly dusty on the floor. It could of been swept out prior to renting

Rating:

4.0

A U-Haul sign on the suite for the office would be helpful.

Rating:

5.0

It was stuck in gear for about an hour, 5k rpms and wouldn't shift. Wasted a ton of gas.

Rating:

5.0

I have used u-haul many times and always has been great---THANKS

Rating:

1.0

There is no office or drop off at the car wash. I called the pickup location, and they didn’t know anything about the drop off location. If we hadn’t enquired at the Ace Hardware store, I would have had to drive back one hour to original pickup site to return it. Uhaul has a monopoly, so I know you don’t care. But you asked, so I’m telling you.

Rating:

5.0

everything went well , nothing else needed , staff was great , they deserve a big thankyou