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Ruth B
Customer Reviews for A Good Deal
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Daryl was great he stayed in communication with me and it was super easy to pick it up the U-Haul from his location and the gas station was right there too I will definitely recommend to anyone that needs one Thanks again
Valeria RGreat customer service and communication.
Debra HNothing
Nicolette FMy truck broke down and it took 3 hours to get it fixed.
robert dHice la reserva con Dias de anticipacion, y el dia que lo recogi dure 1 hora para que me dieran el que reserve, (no me lo dieron, me lo cambiaron por otro, llame al servicio al cliente y dure otra hora para que me solucionaran. Fue una experiencia horrible, el servicio al cliente pesimo, no respetan el tiempo de la gente. Y eso que hice la reserva muchos Dias antes.
Diego CHe Was nice
mohsen tThe directions were wrong for pickup and completely delayed our move. We almost gave up entirely until I went online and read reviews that gave better instructions. The lock box was not where the key was. They had locked it in the back of the truck. Which would be fine if they gave directions for that. On top of that they left the truck with 1/8th a tank of gas. I used it for less than 10 miles, and put gas in it, and they still charged me.
Stephanie LThe key was not where the instructions said it would be. The truck was parked in an automobile parking space, where the mirrors had to be folded in to park, and with about 1 foot on each side of the vehicle. On dropoff, the drop box was locked, and I had to get permission from U-Haul support to leave the key in the back of the truck. At their insistence, I also left the truck lock in back of the truck, with no lock on the outside.
Robert AVery polite and professional
richard wThe manager is always nice and helpful
Nicolette FEverything went smoothly.
DHARMISTHA PTo me it is one of the most unique uhaul rental services in 77094. We won, thanks so much
Mary IHave the correct lock/key combination.
Alec MNorhing because Everything was amazing
Nicolette FNobody was on duty at all, so i had to use remote pickup. The vehicles were parked too close together, and it was very tricky getting in and out. The pickup instructions said to look for "box 5" but there were only two lock boxes. I had to call to find out that the keys were locked in the vehicle.
Timothy FFirst time renting a UHUAL and my experience was great. Definitely will rent again
mildred pGreat service! Professional, patient, and helpful.
Brian HThe process was made very easy and everything was clean. We appreciated the good customer service, as well as the flexibility of the front office.
Kadie PVery tight spacing. There seems to be a repair shop right across and the people there kept driving around the parking area and wouldn’t let us park when we asked. They seem to be enjoying us struggle with parking which was very frustrating. I would never return to this location.
Chong YEverything is fine
kenyon dNothing, everything was perfect…!
Troy MWhen arrived nobody was able to help me, office was closed so I had to call the 1-800 customer service line to help with my reservation because the reservation I had made was not showing up on my app. I lost 50 min all because I was on the phone with customer service trying to get my reservation to show up on the app and then go through the whole check in process. The rep had to change my reservation from 10 am to 10:45 but it was really frustrating.
Alicia LThe safety of the driver should be important. The driver side mirror is leaning and hard to see out of. I personally feel someone of staff should check the trucks before allowing someone else to get in them. The truck was full of ashes, with a pack of cigarettes left behind. All of this could have fell on me being charged a cleaning fee which is not ok.
ASHLEY SI really appreciate the fast and reliable service I will definitely use again!!!
SHAREKA LThe truck was very ghetto the mirror was held up by a zip tie.
Chasitee HThey have a great team over there
DARRYL BEnsure rented equipment is with the U-Haul in advance. Having to find alternatives last minute is a hassle.
Heydi RThe driver's side mirror cannot be moved for good vision while driving.
GADLI GI have been denied the corporate discount where is my wife working. It is outrageous
sam gRep Polite and friendly with excellent customer service.
GEORGIANA NVery easy, quick, and informative process and service!
Jaziah RThanks!
SUNDAY ENothing, great customer service. Very fast and easy process
Tamika SIt was frustrating hard to use the truck share option as there was no barcode on site to scan for location recognition, and the instructions indicated “lock box 4” for the key pick up , but there was no lock box 4. . I looked around everywhere and couldn’t find it and finally found the lock on the cargo opening. Need better instructions. Owner is nice though.
Ummehaani KManagement and service was great.
Califfa WI appreciate Mr Daryl he goes above and beyond for his customer. Thank you…
Bruce GJust keep up the wonderful customer service.
Bruce GGreat service
DARRYL BThe rental and location was fine. But after I’ve already rented and returned the trailer, I am still receiving email about my upcoming reservation and how to check-in online. It’s confusing and wrong. The website is also a bit cumbersome and difficult to navigate. Also, the online check out process where you try to sell like 5-10 extra services and somewhat hide the “no thanks” (next button) is pretty annoying.
Paul AN/a
ELIZABETH CNothing
Shaquita MThis is the most unprofessional dealer I have ever dealt with a day in my life. These people failed to properly do their job. I rented a trailer from Texas to California. In the midst of me driving, the dealer contacted me and stated that the trailer was stolen and that I needed to take a photo of the trailer hooked up to my vehicle so they can make sure it's not stolen. Being the cop that I am I ran the plate of the trailer and it was not stolen. I called uhaul as I was parked onside of a busy highway for 3 hours trying to get to the bottom of the situation. After speaking with a representative of uhaul, she stated she does not know why the dealer would have said that but the trailer is not stolen and advised me not to send a photo because they were supposed to take a photo and they did not. It sounded like they tried to cover their mistake by telling me a lie and sending a photo so they would not get in trouble. It inconvenienced me a great deal and when I spoke with the Manger, I'm not gonna mention any names (Gilbert) ..I told him the situation and I stated to him I needed to be refunded fully for the rental because of what I went through and he stated that he would and on top give me a $50 certificate. Well when I called back about the refund, he stated that he never said that I could get a full refund but he could send me the certificate. He was rude and unprofessional. So technically I was paid $50 of hush money and nothing else while the dealer got a slap on the wrist. Un freaking beliveable..never again!!!!! The worst customer service and I'm highly disappointed in uhaul..PISS POOR SERVICE
Kaya cI like the service. Thank you
Magdaly TGreat friendly service, clean truck, and easy renting process.
FELIX OContinue with great customer service I will be using this location again
Darryl P