MARIO N.
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Customer Reviews for A Nova Envios
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of A Nova Envios
JUAN J.
Although the rate was $19.95 at day finally I had to pay more than this. U-Haul add a lot of fees and numbers to make me pay $122.00 by two days. I just drove 15 miles. No real a good deal .
Henrry A R.
The agent was not at the place and a kid was in the front desk following instructions of the agent. They were not able to find my reservation and I spend more than an hour and a half to get the van.
MARTIN B.
Excellent
Joctanis G.
Do not rent from this location they are scammers
Maria M.
Fast and Friendly service. Could better explain the After hours drop off situation. I wasn't sure where to put the keys. And uncomfortable leaving dolly in the unlocked bed of truck. But it all worked out.
MICHAEL S.
Great
ARMANDO H.
The lady who took care of me was very nice. The truck was there on time and ready. Also, everything went as expected.
aldemar G.
She's good person
Richard M.
Everything perfect, no issues. Very happy.
Hector David R.
We had a problem when I arrived to pick up the truck and the customer service was excellent. they really took care of me and compensate for the issue.
Antonio D.
Excellent customer service.That is how people are to be treated would recommend this place and owner to everyone.
sebastian P.
The communication between the website and the location is awe full. I rented a truck to be pick up at 8:30am. The location open at 9. No one called me to informed me that the truck wasn't ready I received the truck at 9:30. I paid for an elevator in the building that I was moving and I lost one hour and a half of moving time.
aldemar G.
Good service
frank P.
I am very please with the service I received from this location. I went to the one on Flagler and 67th Ave and let me tell you what a yoke and complete case of my time. Stoped by the day before and was told they Opened after 8:30 am showed up at 8:45 am and was told oh they get here sometime after 9am waited till 9:15am and left. Got on U-Haul website called this location reserved truck they accommodated parking for my car as well. Very professional kudos to the young lady who helped me and to this location. They've earned my future business and all my referrals. Thank you
JESUS F.
You should tell them to fill out the gas tank before returning the vehicle because the gas charge was very high for no reason.
Cristino P.
Great customer service
Joao Paulo A.
Best place I get uhaul, she is so nice, very good service
Alejandro P.
Excellent service and attention! It was our first time renting a truck and it was easy going and grateful
Mitchel P.
Great service2
Paul I.
I was changed 4 times for the bill that I have been changed and already paid for throwing my account into debit of overdraft 4 times costing me an overdraft balance of $140. That to me is not fair. Who will pay for the overdraft and now the Executive I was referred to told me the reversal we take up to 6 working days. That will increase my overdraft cost to the bank because I only funded that account just to accommodate my bill. Please Judge for yourself if you were me, what you will be thinking about your overall experience.
Angelina M.
The customer service was amazing!! Erlis is the best!
Manuel N.
I am very upset- made reservation on line and asked for truck with lift gate and no insurance waiver... got truck with ramp and was forced to buy insurance. What good is to request the above and not receive it!- the attendant said that truck does not have lift gate and that insurance was mandatory... if that's true, why offer it on line? Not counting today's rental, this is tge last time I'm using U-Haul!!! If you need to talk , you can calll me- you have my number-
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