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Joseph O
Customer Reviews for Anova Envios
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service!!!!
MERCEDES PNo tiene las condiciones para entrega de camión. El ingreso es muy complicado y para poder ver al encargado no hay una comunicación factible para poder ir encontrarlo. No hay donde esperar al familiar mientras a uno lo llegan a traer y lo expuse el cual me dijo que no era hotel.
JULIO SOwners were super kind and helpful
ISABELLA TWe took pictures of the gas tank showing 3/4 tank full. Yet you ripped me and charged me for 2 gallons of gas
David KThere was alot of truble to get the truck after hours its was a frustrating experience to be honest and on top of that the yard is bad i even got i flat tire there , definitely not coming back
Oscar FNever received my final receipt
FREDERICK HGood location, attention was good too
DOUGLAS LDrop off again confusing. Pulled U-Haul trailer into front street side parking and found drop off in different location. Had to reverse out into oncoming traffic which was a mess. No clear drop off instructions. Called number and voice was broken English clearly in the middle of a restaurant with screaming bc Holden in background. Did my own research about drop off until I felt safe leaving them.
Mike FExcellent customer service and speedy checkout.
CHARLES FThe mixed up my reservations and ended up not having the truck I had reserved. It was a mess
EUGENIO GIt was very dusty we had to clean with water and dry it before the move other than that it was good.
BARBARA CGreat service, clean trucks
OMAR NStaff was extremely rude and unhelpful. The van had the left rear tire with low pressure and they did not fix prior to renting it out.
Vanessa TThe 6 x 12 trailer was clean and new.
EDUARDO MVery hard to find the parking lot to leave the returned truck.
Shawn MMarked my application for insurance after my pre filled application listed I did not want it. Did not notify me . There was a hold on my card for 500 for more than 2 days. No one called me I had to keep calling . And they still charged me for what I did NOT REQUEST
Magdala CGood experience at this location. 5 ⭐️⭐️🌟⭐️⭐️
LYSANDER LExelente atención y muy oportuna,,el vehículo en óptimas condiciones,,
RICARDO VExcelle t service and people. Thank you!!! My RAV4 and the 4x8 trailer worked well. The staff are amazingly helpful
EUGENIO JTHE VAN SMELLED A GASOLINE AND WAS NOT CLEAN I BELIEVE THE LAST ONE HAD A LOT OF GASOLINE INSIDE THE VAN AND THIS WAS SO DANGEROUS TO MY HEALTH
ALEXANDRA BHorrible customer service at this location Change staffing to ones who have some sort of experience talking to customers and dealing with potential situations and resolve them i stead of escalating. Ill never go back to this location
JESUS RCustomer care is very poor, like the location where they send you to drop off the truck is next to the office(right behind) but they make you walk like 3 blocks to get there, because nobody have had the initiative to add a door to the back fence but instead they make you walk the 3 blocks! UNACCEPTABLE.!
Alberto CNo imagino otra mejora ya que los consecionarios actuaron muy profesionalmente.
PEDRO AOk
JORGE BHave some solution for parking
JUAN PExcelente servicio al cliente
BRAULIO VThe attend is perfect!♥️🫶
YEINY CVery small w no parking. Hard to find. Just a sign in the window
ROBERT BEverything was as excellent , nice customer service and the steps to fallow to complete the rental was easy.
ERNESTO RDid not speak to anyone as it was closed when I dropped off at 2 am.
JOEL DIt’s the place for me. Great service and Owner are very nice
ANDREW BLos mejores
Jose RThey had a problem during registration that forced them to use their phone app instead. I received the bill via email and it had a $165 safe move charge. I called to have it removed and they refused. I did not and have never chosen any insurance on any rental truck or auto as I have full coverage with State Farm for 40+ years. I do not know if there was confusion during the rental process with the phone app, but I guarantee I would never have taken insurance for this rental which was less than 10 miles of TOTAL travel. I will stick to Budget Rent-a-truck next time.
Carlos ELas luces no funcionaban, tuve que hacer todo el viaje sin luces, parte de noche y lloviendo
SEBASTIAN EFriendly professional and fast service. I fully recommend
JOSE AShe has many other business at the location , not just U-Haul. So she decides when is your turn even if you was first!!!! The worst customer service ever !!!!!! Not professional at all.
ONASIS DMas disponibilidad de camiones
RICHARD FExcellent service.
CARLOS HContinue due exelent thanks
BELIN TLocation was just 3 miles from our house in Coral Gables, it was very convenient for us….We just left the car and dropped off keys very easy.
Maria MBoth floor matts were dirty and sticky. The truck had dents on both sides. I purchased insurance and when i left my key inside the truck by accident; i was told insurance did not cover and that no one could provide a quote of what it would cost to recover key. I paid for locksmith and resolved it. Turned in key.
Suleima Qmuy caro no consumí el tiempo y me cobraron completo
ALERQUIE BThe truck had two bald front tires and alignment was way off. Truck pulled to right hard and shook terribly. Was a major safety hazard. Still awaiting a call from a manager after calling Uhaul.
PEDRO RTruck have loose steering wheel, web site shows available equipment and not avail at all at the site, waiting long period for return clearance. Terrible service !
RICARDO DEl personal es de excelente atención están capacitados y tienen una disponibilidad de atender al cliente con mucho respeto y empatía el lugar súper limpio los vehículos totalmente operativos limpios y conservados recomendado
Jeferson FIt is operating well!!!
MARIO AThe employee are very professional and a good customer service.. Thanks for the help🌻
CRISTINA VThis is at least my 10th truck rental and I am always pleased with the service.
LUIS MI was very pleased with the customer service from the lady at the store and how easy and fast the whole process went. I will use again for future rentals.
BRENDAN CVery helpful and friendly gentlemen that checked the truck out and back in. I will go back there again.
Robert K