The Girl Jackie is a Chronic Liar on the Phone...Changes her name to customers...and called and spoke with her the day after on a complaint bcuz the Rental Van's Fuel Guage doesn't work properly when filling it back up for turn in...Spent $33 and fuel Guage still showed at half tank...when I started it up and drove off...the rental van showed 7/8ths of a tank....So I made the complaint the next morning at 9am...andcthe vehicle was already checked in...and she said she would call UHAUL Reps to let them know...and did not...So I contacted her the next day...and she said she spoke with her manager and that they won't reimburse or pro rate me on the Gas....She said it states in the contract that it's to be returned with half a tank....but of course your contract will NOT STATE That your Equipment has a faulty Fuel Guage....I belive I'm owed $20 in GAS Or reimbursement towards the rental.Jay I.
Customer Reviews for A Plus Auto Service #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I waited till the day of my move to try and acquire a truck... Big mistake!!! But I called the 1-800 number and a customer service rep found me a vehicle and was able to reserve it for me. Great service all around.JOHN A.
Customer did not leave a comment.ELIZABETH HAWS C.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.GUILLERMO B.
Customer did not leave a comment.ANGEL S.
Only one employee was knowledgeable about U-Haul rentals; had to wait 45 min for them to get back from lunch. On return, employee was off and no one knew how to help me. Had to download app and figure it out myself.JORDAN G.
Customer did not leave a comment.CHARLES P.
Everything was timely, professional, & clean. Ty for making my life easier U-HAULâ£ï¸JUAN V.
Customer did not leave a comment.Lupe N.
Customer did not leave a comment.Brian E.
Customer did not leave a comment.PAUL T.
Did not have a appliance dolly or blankets in the truck. We ordered online and paid online. Was advised to go down to the dealer to pick up. After standing in line for 20 minutes we were told that the items should already be in the truck and that the items at the dealership were reserved for their customers. Very frustrating especially after the items were already paid for!!!JAMES S.
Not informed of the time crunch on returning the vehicle until the time of pickup. Only 1 hour but paid full price. Very poor customer service.Jason H.
Pick up location is good. I was to pick at 12:15 PM. I did not get truck until 1:30 PM. No one know why is environmental fee is charged by Uhaul?RABINDRA P.
The location has no UHAUL signs on it, and the personal didn't know that they where a UHAUL location, the Manager was very helpful to solve the issues after minutes and calls.Horacio M.