Customer did not leave a comment.Stephanie A.
Customer Reviews for A Postal Pack and Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make the overall pricing cheaper maybe. I paid around $700 for a weekend rental. The gas fee was insane, almost half a tank and I was charged $55 when I know very well I could have filled the whole damn tank for about the same price. I will never use u-haul again and never recommend anyone to use it. The woman doing the rental never explained to me the fees of gas or fill up policy. I was initially charged $278.58 for the rental and when I returned it, I was charged an ADDITIONAL $412. U-haul is disgusting for charging people like this. NEVER AGAIN. I plan on leaving this same review on Yelp and GoogleSARA A.
also the truck run very good beyond expectationOLATUNJI A.
Customer did not leave a comment.NADEGE C.
Customer did not leave a comment.KOHEN L.
Rented it late in the evening. Returned it in about 3 hrs, place closed. Prior to it they told me I could call 1-800 uhaul to confirm it been return, which I did, instead of advising me of this certain number you had to call, so these assholes charged me an extra 21 dollars because of I didn't make the proper return call. RIP OFFS, just another scam.Shang G.
Continue what you're doing. This was the nicest people I've ever had the pleasure of renting a truck from. Definitely will rent from them again. Thank you.MARC P.
Didn't really use the location everything was done via phone....the van had smoke smell and the vehicle to me feels like it needs alignmentALICEIA B.
Reserved a truck online and the store did not had it , had to get a smaller one but they were all rented, very poor service delaying my moveNEREA O.
I received a truck that was marked as full on papers but wasn't, when I returned it the manager said he will reverse the charges but never. I was charged $6-+ for gas I didn't useStenor P.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Dustin C.
Customer did not leave a comment.Dustin C.
It took me over 20 minutes to get the truck at checkout. The business owner never checked in the truck so they couldn't rent it to me until they figured out why the machine was not letting them continue. Once in the truck every single dashboard light was on check engine light, oils change light tire pressure light. This vehicle was not maintained and I was glad I only had it for a few hours to move a table. I will not be renting from this location ever again. I think I'll give Pensky a try next time I need a quick in town rental.April W.
Great service.Carmen N.
Rental was extremely carefree & went very smooth. The cargo van was in great shape, ran like a new vehicle which it seemed like it was fairly current. The women at the Postal Pack & Ship was very helpful, professional & made sure to spray & wipe-down all surfaces with disinfectants on the van before I drove off. Overall a great experience.DEAN R.
Customer did not leave a comment.nilsa G.
Customer did not leave a comment.Omar M.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Samantha M.
The stabilitrack needs maintenance and the lights on the dash would not go off.Robert B.
The service was fast and excellent,Mark G.
Customer did not leave a comment.Kurt C.
Workers are well trained and gave great serviceJennifer B.
Truck was filthy. Not sanitized and had roaches.Romaine B.
Customer did not leave a comment.Sharlaine N.
Customer did not leave a comment.Oswaldo G.
Customer did not leave a comment.Wilker B.
Customer Service was excellent!Carol M.
This location went above and beyond to get my rental van. The website needs serious work. It wasnt working for my pickup. called the 1800 number and it wasnt working either. If the man didnt come open his store I would not of gotten the van. He saved the day!Annette W.
Customer did not leave a comment.Delmar P.
Customer did not leave a comment.MARCELO L.
We were well satisfiedCharles C.
the young lady was a pleasure to do business with a job well done...!!!Howard P.
The truck stank pretty bad. The truck seemed clean but the smell was horrible.TANYA W.
Customer did not leave a comment.Rachel M.
The pickup trailer should be somewhere it is easy yo get to instead of in the middle of the parking lot.Neil K.
Customer did not leave a comment.Kenrick M.
Customer did not leave a comment.Aan-Ashley W.
The truck wouldn't go on reverse . Shifter was very hard Very disappointed with that location .Mike J.
nothing customer service was amazing. christiana was very polite and professional.KAYON H.
Nothing need to done excellent!Wilbert P.
The rental itself went well. Not happy at all about the parking situation. Difficult to get the truck out no clear place to park it when you returned it and if you are not familiar with driving a truck this becomes more difficult. Staff was good. Price was what I was quoted but the parking situation is awful.Christine L.
Customer service was horrible..I was told that I was going to be charged for gas because I didn't bring it back at check level..when truck was inspected prior to renting I was asked did I agree if fuel was between half tank and empty (which was 1/4 of a tank ..I agreed ..but on contract agent put it was at 3/8 of a tank ..After driving only 3 miles I returned rental with gas at 1/4 tank like I was supposed to ..when agent checked she told me I was being charged because it was at 3/8 ..I told her it was an error that she made because if it was at 3/8 there was no way that I could have used that much gas if I only went 3 miles in total ..she would not change it even after I explained the logic about the 3 miles what a rip off worse experience I had with renting from U-Haul ..Very disappointingGarrick F.
Customer did not leave a comment.Ken P.
The young lady was really nice and friendly.WILZA L.
When I arrived to pick up the car I went behind the store where the truck was parked. Car was parked on a steep upgrade hill facing forward ( which by the way was against the traffic and I didnt make much of it ) I checked everything along with fuel gauge which showed level same as on the paperwork so I checked OK . After driving of about a mile I noticed that fuel gauge went down A LOT but I figured it will level up . Next day after driving 31 miles I filled it up with 4 gallons of fuel which was way more then I drove but i figure $10 is ok . After parking the car on the same spot but in the correct position going with the traffic car now was facing upwards. Lady came up and checked the car which was fine told me I have to refuel the car because fuel gauge was showing a lot less fuel. She told me that they always check fuel with car parked on the hill and I told her that nowhere in the contract says that i have to check car on the hill and anything like that - She explained to me that fuel gauge always is like that and other crazy stuff . But she didnt noticed that the car now is parked other way she quickly gave up and handed me my invoice with no extra charges - I thing this location does it on purpose so they can squeeze extra few dollars from everybody . So remember when renting the truck from this location CHECK FUEL GAUGE ON EVEN PAVEMENT !Pawel G.
Customer did not leave a comment.Juan D L.
Customer did not leave a comment.RADAMES P.
Customer did not leave a comment.christiana F.
Customer did not leave a comment.CHRISTOPHER A.
This location is amazing. There's nothing to change. Feels like a family owned business. Customer is wonderful.Sharee B.
Customer did not leave a comment.MIGUEL R.
Customer did not leave a comment.Damian C.
Not sure what location it is but it's on Rock island and McNab staff was wonderfuldennis D.
Same here.Ifill A.
The employee at the store was not able prior the pick up, to indicate the truck had some scratchers on the passenger side. After my inspection, before leaving the store She agreed to add the damage I reported to the contract. This attitude makes me suspect the "agent or provider " played the game for charging customers for damages that were already on the vehicle. Also inside the truck was sticky & dirty. Things to improve have the vehicle clean & properly maintained. Hopefully I am wrong & they are not scamming for damage payments.JOHN C.
The transmission was slipping and the transmission light was on. Its a good thing i was not going far or I would not have made it.Suenetta F.
Customer did not leave a comment.maretha J.
The truck was very clean. Well maintained and the wonderful lady gave excellent service.Latasha P.
Customer did not leave a comment.OTIS K.
The young lady was nice, the male worker called me 3 minutes after I rented the truck accusing me of hitting his friend car and leaving the scene, at this time I had never moved the truck. I'm sure this location has cameras, he could've verified the information instead of accusing me of leaving g the scene of an accident and allowing someone else to drive the van. I would never do business or recommend anyone here. Him and his friends thought of a way to get a car that was already damaged, to be repaired...what a scam.Jean L.
Customer did not leave a comment.Michekka R.
Not good you take pay two time off my cardNoriene R.
Poor customer service... But this survey won't change one fuck tho. Train your staff!!!Tristan L.
Customer did not leave a comment.DERRY ANN M.
The employee was beyond amazing and service was smoothNickinson D.
Friendly and efficient service. Great rates!Nancy M.
Great service. Convenient location.Jolene C.
Customer service was great, however they need to maintain their vehicles. We needed a van at the time and expressed our concerns when we saw how dirty the van was on the outside. It was also invested with roaches which got into some of our belongings. We've rented from Uhaul before and have never had a problem but we will never choose this location again.Theanita M.
The associate who was working when I returned the van did not bring up the correct vehicle in the computer system, thus the mileage was incorrect, he didn't have his copy of the original bill. He had to call a manager at home to assist him before he realized he had the wrong truck. He checked the fuel and I had put more gas I. The van than I started out with, 3/4 tank. He charged my. Ard $6.38 for fuel, we both returned and checked the vehicle again and he realized he made another mistake. He reimburse me in cash because he couldn't take it off of the card. It took an hour and 10 minutes to return the van. He needs to pay more attention to what he is doing when he is working on the computer.Willie J.
Customer did not leave a comment.francisco A.
Great and friendly people. If I need a U-Haul, that would be the place to rent it from.Wilny D.
Continue employing polite employees.Javian K.
Cristaline (I think that was her name and I hope I spelled it right) was excellent. Her customer service was impeccable. Five stars!!TONYA W.
Customer did not leave a comment.christiana F.
Customer did not leave a comment.Maria H.
Customer did not leave a comment.Ann-Marie F.
Customer did not leave a comment.Melesa P.
Exceptional service, courteous and very knowledgeable friendly staff. Will definitely recommend to others,??Tyson P.
Outstanding customer serviceMCNEIL C.
There should be a back entrance to the Vans that customers can use when they return vehicles to the back without having to walk around to the store front.Chanol O.
Customer did not leave a comment.Margorie D.
Customer did not leave a comment.Jacqueline B.
Customer did not leave a comment.Marie R.
Customer did not leave a comment.Donovan L.
The service was very good. Thank youodette M.
Excellent customer service!CINDY M.
Never again I rent from uhaul all the time but this time made me not want to ever again. The saying one apple spoils the bunch is so trueDioundria D.
I was given a truck with a tire low in air. I was told to just put air in the tire which I did only to find out it had gone low again in less than 30 minutes. I returned the truck and had to wait over one hour at the truck rental for another truck to be returned. Awful service!william B.
Customer did not leave a comment.KENEA I.
Customer did not leave a comment.SISSI F.
Customer did not leave a comment.Carline D.
Customer did not leave a comment.HECTOR C.
Our only issue was they had to enter our info in like 6 times and kept running out debit and credit cards numerous times where they ended up calling us to check for fraud issues. We wasted an hour total because of that instead like 15 mins. They did apologize.JAMES H.
Have more trucks available and keep the mileage at .69 cents for all your trucksYVONNE H.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.Ramona N.
The manager actually came in early for me because of the impending hurricane. The guy deserves a raise.Gregory W.