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ROY H
Customer Reviews for A Postal Pack and Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you very much 😊
HENRY OUhaul have several service locations, when a customer is having issue picking up vehicle from a place that he/she chosen and unfortunately you don't have vehicle available in that location. Find something close to that locstion instead of giving a vehicle which is located 10 miles away from the initial pickup address. Second thing is you need to improve your process of returning the vehicle. When the vehicle is dropped off using mobile drop off option, you need to get a conformation that vehicle is returned and do not charge the customer for multiple days even when they didn't use the truck.
naresh gEverything was good
vevelen rI thought the truck was clean at the first glance. While driving it I noticed that there was an empty monster bottle. I was charged fuel fee of $19.00 and refuel service of $30.00. I drove 15 miles and used 1/8 of a gas tank. My total was $91.00. That’s too much. I will advise anyone against going to that particular u-haul.
NIKOLAY MThe gentleman working there was very very helpful.
Gene RPrice
Nicholas CWhen I arrive the rep was very nice and then the experiences went for a turn. I got the keys went outside and examine the truck for any previous damages. When I got in the truck, the truck was dirty. I crank the truck up and begin to drive on the highway, the truck starts to shake, BAD! I call the location to explain the death trap he just gave me and he replied well no one complained before so I don’t know what to say. I continue on my drive and the gas starts to quickly become empty. I live 0.7 miles from the location and the truck said I already drove 5 miles to my house. How when I only live 0.7 miles away. When I got back to return the vehicle the next day. I explained my frustration of the vehicle and my response I got was I’m not a mechanic so I do not know what to tell you. As my frustration start to really boil because I was shock by his nasty response. I politely asked for my final receipt as I will be disputing all charges! I gave him an opportunity to make it right, I don’t care if he gave me $20 off for all of my inconvenience of this truck j would of been happy but he continue to be rude and really didn’t care. Don’t worry this will not be my last review either for this location.
Patricia JI would say do routine cleaning
shireen mNice work
Josuel RRode around 15 miles and cost me $15 of fuel. Fix your equipment and don’t overcharge people.
Jose SBut the AC was not working and it’s hard for me to see cause it’s was raining
Moliere JAll Good
Taric AExcellent customer service!
Yanndery FI forget the guy who helped me but his name only had three letters in it, his first name. I told him I was going to give him a review because he was so professional and so polite. I will use this U-Haul location as well as other services that he provide.
BENJAMIN SA little pricey
Jennifer MEverything was great and you guys' have an excellent service. You are awesome!!!
Moril DBetter customer service personel
Pierre GAttendant was very professional and helpful
Anthony VFriendly staff
david fNothing, everything was okay.
Daniella Ti didnt get the dolly needed to move and paid for it before hand had to move everything by hand horrible experience
Hugo NWe booked a van that was not available once we got there. They did not have anything that we could drop off at a different location so with the round trip miles it ended up being more expensive and way less convenient.
Jan BGreat staff n very clean nice trucks
marlene mThe young man who wait it on us don't remember his name on yesterday Saturday November 19 was very polite very professional well mattered Great job
BRENDA JNothing. Rayma was most helpful and very kind.
Daija BI am upset for i was over charged for the uhaul rental...i was told that i would get the money charged back to my account and it wasn't.
jamie MIan was very helpful during time that the van was not available for me as scheduled. He called the other drivers to see how far they were and kept in touch with me. Very nice customer service.
Diana DLocation was not easy to find, the attendant is in front of the store while the parking lot is all the way around in the back, other than that the service was outstanding.
Jeffrey RGet more amazing people like the ones who serve us, and put them in all your locations. Thanks!
mark mThe van ran like crap, needs a tuneup or something. I received the van dirty inside and out.
Brian WNothing at this time
Richard JTerrible experience. Had the first reservation in the morning and Waited 2 hours for my truck to arrive even though promised I would be able to pick up on time.I had movers, salvation army, and a friend waiting on me and late. Risked all of them leaving and being unable to move. Requesting a Full Refund for my bad experience.
Georgia TFuel gage was faulty. check engine light was on. I had to put 7 gallons of gas upon return to bring the fuel level back to where it was during pickup
Khal SThe place ever
Myra MGood service
Oscar AGreat, fast, and easy service!
Tiffany RMake sure the truck is in the location that is stated on the registration and the lockbox location should be very clear. For people who are not familiar with the location, this is a nuisance. One employee (male) was extremely nice and a pleasure to talk to but on the day of my checkout, the young lady did not accept my coupon and was having difficulty scanning the QR code. She was pleasant but with all of the other difficulties that I had with this rental (along with the price being incorrect), the 20 min checkout was a bother. I understand that she was not from this location but all persons who work here should be trained to properly checkout customers. Overall, this uhaul experience was not good at all- from beginning to end.
Jacqueline MThe fuel was initially estimated as Full, 3/4 when I got vehicle. I add fuel that moved it to full. So I lost a few dollars. But overall okay experience.
KARL BThe service was fast and friendly.
VENISE BI was supposed to return the equipment after the hours. The online service to check the drop off was not working. I paid more than I was supposed.
Nocilia DThe best Uhaul experience, yet! My second time renting here, their customer service is A+. And, they are still as friendly and helpful as the first time. Would definitely recommend them to anyone looking to rent a Uhaul truck. They are not a big outfit... just the best!
Angela JThe overall experience was great except you advertise the price as $19.99, that is bad a message because at the end of it the cost to use the vehicle is $29.80. You have to indicate in the ad on the vehicle that its 19.99 plus other charges. What if I only had $20.00. That was the only issue I had. Bad advertising
MARGARET JTight space for parking
YVETTE MThe best uhaul experience I have had in years .
WILLIAM RHave someone clean the vehicles after they return..
KOHEN Leverything perfect. service is good .
SHAFAQAT UTook an hour to find out where the U-Haul drop boxes were located in a shopping plaza with numerous stores. Early check-in was a waste of time. On top of that, the A/C did not work in the truck. Last time I will ever use U-Haul. Looking to see if U-Haul will discount the fees incurred. Won't hold my breath.
Michael EThe U-Haul was acquired with online /self checkout. A terrible mistake on my part . The service was terrible.The vehicle had the check engine light as well as the service tire monitor system lights on the entire time. The customer service person had no idea where the keys were actually located.. They told me to walk around the entire plaza and look for “a large orange box” to find the keys for the vehicle. Approximately 40 minutes later ..I called another customer service number to finally find them . Never again
Adrian BNothing, everything was fine, the service was courteous and professional.
JEAN SNo AC
MC KVery Nice people and good job .
MARIE CHORRIBLE FLAT TIRE. DUST EVERYWHERE. THE UHAUL WAS USED FOR SOME BUILDER WHO DEFF TRANSPORTED CONTRET POWDER
Stefano MI was told I could drop the truck at another location. I dropped the truck at another location 2 hours away and was called the next day to say if I didn’t pick it back up I would have to pay $300 extra. I had to drive back 2 hours away, pick up the truck and drive it back down to the original location then be charged for an additional day. I would like someone to call me back and also would like a refund for the miscommunication. I wouldn’t recommend UHaul to anyone.
SIMMONE Dvery quick service and professional
Julio L