I'm not sure if it was the fault of the corporation itself or the location itself but my experience was horrible. I was over charged after being told I would not be. I reserved my truck online and sat for 2 hours trying to check it back in after moving all day long. I never got it checked in on the site due to an issue on uhaul's website. After live chatting with an agent I was assured that the truck was checked in and I would not be charged extra days because of the issues. Well today I check my account and I was charged for 2 extra days! My checking account now has been overdrawn due to this and magically neither office can fix it today so I'll have to wait for a refund of over $100 for an estimated week. I will not use this company again. Moving is stressful enough at least they should live up to their word and not overcharge people.Karen F.
Customer Reviews for A Safe Storage Ball
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jimmy H.
Customer did not leave a comment.Yolanda T.
They will charge you for services they can't even explain. Just Horrible!Melissa M.
Customer did not leave a comment.Douglas L.
Equipment was top of the line, well built and maintained.Kenneth M.
Customer did not leave a comment.Angela B.
They lied about a lotTriantie W.
No problems.James D.
Make sure the reserved rental is availablecarmen J.
Reissued a truck rental at no cost to me due to the fact that your employee lyed.. About truck and the truck having a granny attic and a ramp as I did not have enough room to have eveything loaded its not fair and right that I have to pay for another truck rental. And pay for help again due to being lyed tooSTEPHANIE H.
Customer did not leave a comment.Jo Alice T.
Location did not have tow dolly on site with truck had to drive to a different location to pick up costing me more time and mileage. Windshield was full of bugs had not been cleaned previously..Mark P.
Customer did not leave a comment.Cody F.
Customer did not leave a comment.Curtis W.
The location was closed, and did not notify the uhaul system. My appointment was at 3pm. Showed up at about 10 mins until 3pm, and no one was there. Eventually contacted someone at the other site that they own, they said to come there to get the key. I drove there to get the key, then she said it was at the other location that I had just come from, so we had to drive back to the other location to get the key and uhaul. I did not leave with the uhaul until 1 hour after my appointment. I was very disappointed and I was also put behind schedule due to this issue.Colby B.
Customer did not leave a comment.Brooke C.
Get off your a$$ and help the customer connect and disconnect the trailer!! He never came outside to assist, offer help, inspect or anything, yet he watched me the whole time through the window. POOR CUSTOMER SERVICE!CHAD B.
Customer did not leave a comment.ELIZABETH O.
Customer did not leave a comment.kevin L.
Maybe open a little earlier?Denise B.
The lady who works here is super nice and helpfulamanda M.
Representatives very helpfulJUDY R.
Customer did not leave a comment.Vernon H.
General comment not related to this specific location - U Haul needs to install tongue jacks on the larger trailers to assist hook up. I had to manually lift and place the trailer tongue on my hitch assembly which strained my back. After this, I was unable to pick anything up and it may the moving process very difficult and lengthy.Walter H.
Love my ladies! They are always the best!!brandi H.
Customer did not leave a comment.Tom T.
Customer did not leave a comment.mike L.
The location was good although it was changed from my previous choice. Also the dolly and pads I had reserved were at other locations. Cancelled those items due to such an inconvenience. The lady at the Ball location was very understanding and extremely nice!Leesa B.
Customer did not leave a comment.Ronald A.
I will never use another Uhaul location besides this one, the process was quick and easy and I left there feeling taken care of! Not to mention they were some of the friendliest people I have had the pleasure of doing business with. I will definitely recommend this location to anyone needing Uhaul services in the future!Ryan M.
Customer did not leave a comment.Reagan B.
Customer did not leave a comment.patricia M.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Mason K.
Customer did not leave a comment.charles H.
The lady helping was very friendly and nice.everardo P.
Absolutely the best service I've ever recieved from any location. Thank you Mrs.Golly!JESSICA G.
I had a 1:00 pm reservation time; no one there at that time they had sign out to 2:30 pm with number to call. Called number. It was a 2nd location of their's; they called person; who called and returned. They stated they forgot appointment. They gave code to gate and trailer number for me to get and connect on my own. they returned to give me dolly. The trailer came off ball when hitting bump in their drive; Agent said it was not seated correctly; I reseated and secured the ball connection. I was driving down highway and hit bump and trailer came off of ball again. I was able to safely control the stop without damage to trailer or vehicle. Trailer lighting wire was cut which I paid auto shop to repair. When agent was told her only reply was "I don't know what to say". She also said she would call the person that took care of the equipment, but he was off. I told her she need to put a "SAFETY HOLD" on that trailer. Her reply was , "oh that is what is wrong with it". No one there to help disconnect trailer.Kelly L.
She willingly came out in the rain to unhook the trailer for me. Very friendly. I would recommend.TAMMIE F.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.THOMAS W.
Women was very friendly and acted like she was happy to get the business! great place, great company!Fred M.
Customer did not leave a comment.Steve T.
Customer did not leave a comment.ROBERT F.
Customer did not leave a comment.Heather C.
Extremely friendly people who showed me compassion when I needed it most. Thank you! J. Gardnerjessica G.
The ladies here in Ball were so very helpful after a very unpleasant experience at another location earlier in the day. KUDOS to these ladies and their excellent customer service.Doug S.
Customer did not leave a comment.Kenneth T.
The two ladies I dealt with were as accommodating as any one could be. They were professional and helpful in every way. The owner of this business should be congratulated for hiring these two - they are the drivers behind their success. I will return there tomorrow to rent yet another unit for the completion of my move to another house. Great job all!!Don W.
Customer did not leave a comment.BRENDA S.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Daryel H.
Customer did not leave a comment.Judy S.
Customer did not leave a comment.Jared N.
I ordered 4 dozen pads, and only 6 pads were provided. Furniture had to be loaded unprotected, and it was damaged, and it is uhaul's fault. Uhaul is a totally incompetent and dysfunctional organization.PAUL W.
Great staff and team! Really enjoyed the experience. Will definitely be back to this location.Donald C.
The team members at the Alexandria and Ball locations did a poor job of explaining how he rental process works. Here is why I feel this way. I didn't understand that my rental could have been at another location which I learned a week later. Secondly, each location had a chance to explain my expenses. I was quoted one price (one that I thought was all inclusive) at each location and nether explained that there was a second charge for a vehicle transporter. So it was a surprise to me two days after the rental that I was billed for a transporter. As a consumer, give me that facts. I hate surprises. Thanks, Jimmy HazelJIMMY H.
faster sign-inROBERT C.
Great customer service! :)Jennifer G.
Very friendly atmosphere and the best u hall palce to go to.POUL C.
Wonderful Staff!STEPHANIE R.
You can get your digital communication straight! I went to the location that was referenced as my "preferred pickup location" in my confirmation email and they didn't have the reservation in their system. I then drove back down the road to the location where Uhaul placed the contract. You will probably not take responsibility for this and pass it down to the bottom of the flow chart; the dealer. Everything rises and falls on leadership not followers. It seems that U-haul leadership is very arrogant and always looking for a scapegoat to pass the blame off on.TIMOTHY H.
Customer did not leave a comment.CHANTHOEUN P.
Customer did not leave a comment.HANS L.
Thank you so much for all of your help with getting my trailer hooked up! You went above and beyond the call of duty with all of your help and kindness!RACHEL S.
Service was perfect as well. Nothing needs changing.LAURA L.
I made my reservation online for a certain location (a uhaul center) due to distance and their ability to help me with the tow dolly for my car and due to them opening earlier than other locations. Uhaul changed my reservation time, location (a storage building location), and size of truck. I called the call center and spoke to Anna Williams who kept sighing as if I was wasting her time. When I asked to speak to her supervisor she hung up on me. She also input into the system that I could keep the truck for an extra 30 days instead of 30 extra miles for having to go out of my way. She's a very valuable employee and you should definitely try to find more like her, that is, if you would like everyone to stop using uhaul and start using the other companies instead. Ken Beach came out to the pickup location uhaul decided I needed to go to to help correct the situation. Then the trailer lights did not work so we had to go to the location I requested to begin with. I finally got the truck and dolly 4 hours after I requested which delayed my trip and caused me to have to drive out of my way again for overnight accommodations. I dropped the uhaul off at a feed store near my destination right at closing time. They were very pleasant and accommodating even though I made them late getting off work. I would say that other than Ken my uhaul experience with uhaul itself, their online system, and esp the employee of the year, Anna was an extremely poor one and I will look into using another company if the need ever arises again. The only saving grace to this whole experience was the employees from the storage building and the feed store who were not employed by uhaul.SHONDA B.
They booked the same truck we had rented beginning of august to someone else the day before. the truck was not brought back on time and put us in a bind. They did give us 75 more miles though.CATHY K.
Nothing,you can't improve perfect.CASEY P.
You need to look at your allowed mileage. I needed almost double of what was allowed. Cost me an extra 12.53. With the price I paid, it should have been included. Bad business practice. You need to look at going back to one way rates and local rates. I paid way to much for a truck that I only needed for 5 hours. I will look at other alternatives the next time I need a truck.MICHAEL S.
Customer did not leave a comment.EDMOND S.
Customer did not leave a comment.SHERMAN C.
the truck's a/c was broken but we were aware beforehand. compartment in console had sticky food or liquid in it that dirtied belonging. site manager was put in difficult position as we were directed to her site because other site did not have the truck we ordered...she was very gracious and we received a 25% discountGARY H.
Customer did not leave a comment.KLAYTON C.
Customer did not leave a comment.MARY E.
Customer did not leave a comment.KRISTEN B.
Nothing. You went above and beyond beyond our expectations. We will definitely be using your services again.JOSEPH L.
Customer did not leave a comment.ROBERT A.
Customer did not leave a comment.PAT H.
Customer did not leave a comment.Donnie H.
Customer did not leave a comment.SHERI H.
people at this office did a great job in getting what I needed. no problemsKENT T.
Team was very helpful getting my return taken care of quickly.Brian H.
Customer did not leave a comment.charlotte S.
Customer did not leave a comment.TROY K.
I went to the main office in Alexandria la and made the original reservation. When the time came I had a guy call me from a place on airbase rd saying my trailer was ready so we set up a time for me to come. When I got there to pick up the trailer he told me he was waiting on suddenlink to work on his internet. So I left and told him to call me when it was back up and running. By 10 the next morning after no calls from him I tell my wife to call him and see what the deal is. He says that he is up and running to come get it when im ready. He then calls my wife two times within the next hour telling me to hurry he has some errands to run. So I go out there and now he is having trouble with his computer after sitting there for about twenty minutes while he is trying to get his computer to work I ask him how long it was going to take. He said he was not sure I told him this was already my second time out there and this time he rushed me out there and I didn't have all day. He proceeded to tell me well it took you all day to get here. So after I get mad and we exchange a few words I leave. I then go back to the main uhaul office in Alexandria and tell them what happened and they proceed to tell me there is nothing they can do to help me. So I ask for a supervisor or a supervisors phone number they tell me they don't have that information best thing for me to do is go to the website and call the 800 number. So I leave there again with no help at all from anyone and im supposed to be moving the next morning. So I go home and my wife calls the lady at Asafe mini storage in Ball and she was very nice and helpful in resolving the issue and getting my trailer for me. So having said all that I would like to say thank you to the lady at Asafe mini storage and to the other two places I went there needs to be some serious changes made in the way they do business. The lady at Asafe mini storage also gave me the number to the area manager Ken Beach I believe was his name and he also helped me out and gave me a fifty dollar refund for all the trouble. So the experience started off really bad but thanks to Asafe mini storage and Ken Beach my experience was turned from a negative one to a positive one. So thanks to the two of you.STEPHAN G.
Candy was very friendly!LEAH M.
Didnt want to give free month of storage as offered by uhaul, tried to make me pay for extra day's truck rental even though contract was for a 2-day rental, and required me to pay for the extra mileage due to having to pick up truck at different location than requested.MANDY T.
Customer did not leave a comment.Roger D.
Customer did not leave a comment.JAMES S.
Answered all questions and trailer was ready at appointment time. Made sure hook-up was secure and all lights worked properly.Rodney M.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.VIDAR E.
Customer did not leave a comment.GLEN P.
Customer did not leave a comment.JAMIE C.
Customer did not leave a comment.LANCE C.
Customer did not leave a comment.LARRY A.