While the uhaul itself appeared clean it had a very weird smell, it smelled like a subway station, an unclean bathroom kind of smell. We had to spay lysol in there.
RACHEL H
Customer Reviews for A Storage Depot Management LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything worked well as explained by the employee
Aaron SMore staff during busy time.
Tony HMore staff during busy time.
TONY HEverything worked well as explained by the employee
AARON SWhile the uhaul itself appeared clean it had a very weird smell, it smelled like a subway station, an unclean bathroom kind of smell. We had to spay lysol in there.
Rachel HUnfortunately, this is an emergency move... I didn't utilize the cargo van the way I would have liked but it was a good size for what I needed. The associate was pleasant and cheerful even though I was having a rough day/week/month/year/LIFE. He explained the charges well and helped me understand what they were for. I would recommend this location in the future :-)
YVETTE WThere when you need them
GINA Mkeep doing what you do. being respectful and professional.
Herbert BI will definitely suggest this location, the representative / staff in the office are very friendly and calm, he provided proper guidance regarding to the vehicle and procedures.
HARIKRISHNA PCustomer service provided was exceptional. Thank you
BABY RQuick and easy, experts behind the counter. Thanks.
ROBERT FGreat staff.
ANDREW GTHANKS YOU SO MUCH FIR YOUR HELP .
SAID NFront desk person was very professional and gave detailed information about rental. Location was very accessible and pickup and drop off was very easy. Would rent equipment from this location again.
PAUL CIt was my first time renting a truck from U-Haul. The process was fast , convenient and affordable . The staff was also pleasant and efficient, would highly recommend.
MISSIETRA SI was caught off guard that I needed to pay for the mileage too. I forgot despite previous rentals. My only suggestion would be to make that a little clearer during the booking process.
TIFFANY WExcellent customer service! The staff was friendly, and the store was clean and hassle-free. Scheduling a pick-up was seamless, and both the pick-up and drop-off processes were incredibly easy. Amazing team at this location!
YIHEYIS MThis is my second time using A Storage. I love getting my rental vans from here. It’s clean, great customer service. Very consistent no disappointment. Love it from the beginning Dennis setting the reservation for the van. And Wayne completing the rental. 10stars
DEBRA HThanks once again for outstanding service!
JASON MHEY GUYS SO AWESOME PROFESSIONALISM FROM MANAGERS M.DAVE AND M.WAYNE A STORAGE DEPOT PRIMOS ALDEN PENNSYLVANIA THANKS YOU SO MUCH .
SAID NExcellent service. Wayne always helps us with whatever we need!
DENNIS PI am so appalled that I had to wait until 9:30 am to pick up the truck and equipment. I had request to pick up the truck early before the office was open and the app or the website would not let me do so. The customer service representatives (3) were helpful and the representative at the office were wonderful but your APPLICATION for UHAUL SUCKS! I would never ever choose to pick up my truck again from UHAUL again. This was my first time using the app this way and I will never recommend this way to anyone. I spent close to $300.00 this week and I am upset. I should be refunded for my lost money spent on one of my trips. Fix your app because many people that I spoke to have also had a horrible experience with virtual picking up their truck this way.
Kellie BKnowledgeable and freindly
THOMAS FThe manager was super nice and helpful
WILLIE FFriendly personnel at Primos AND Rio Grande NJ!!!!
Melinda LThe Manager Wayne is phenomenal, answers all your questions and helps pick the best option for your needs. Definitely using this service again, highly recommended
TONI JGreat customer service access to the automobile great service.
MAJOR PStaff was friendly and knowledgeable, very well organized , great experience.
DEBORAH SThe representative at A1 storage was courteous and very knowledgeable of the rental process. He made it seamless. Wonderful site to rent from. Will definitely recommend to everyone.
DEBRA HIt was a pleasant experience visiting and doing business with this uhaul office. Will use their renting sevices again, if need be.
Sandra JNone
NICHOLS TNothing, Steve and everyone at A Storage Depot in Primos are very accommodating. I have rented many trucks from them and my experience has always been great.
DENNIS MMy favorite location. Great process. Great people.
LEAH SI always like this
NFALY CEasy to find. Excellent customer service. Great assistance with helping me install and tips on handling.
JAMES MPut barcode to scan when dropping keys. Website not user friendly
FRANCIS HAgent satisfactorily answers all questions relating to equipment, thereby making the rental experience one of a kind.
ABU SNo improvements are needed for the staff! They were great through both rental transactions. This was such a hassle-free experience.
LIsa GThe customer service person was extremely helpful and friendly I really appreciate his service
Julu PThe Employee working was very respectful, pleasant and an overall great experience he deserves a raise and many good opportunities. Thank you Uhaul for one of the best out there.
Ronald CThe location is well run and had all the support itrms beside all packing items and boxes to include moving dollies of all varies. The staff is courtious, knowledgeable and friendly.
Ernest TThe staff was efficient and knowledgeable. I was out the door with my rental in under 10 minutes. No problems with the truck, it was in great working order.
Kurt ECustomer service was very poor
Rosalyn TYour mobile app pick up. The facility didn't open till 930. I put in for 800 pickup through mobile pick up and it didn't work, even though I got the confirmation reservation email. I had 6 men standing around for 2 hours waiting on me. And I had to pay them for doing nothing. Get your app working! Lesson learned!
Robert BNothing
Frank JPretty good experience
Eric WThe man needs a hearing aid
Patricia Oyour customer service could use some improving.
Herbert BThe Uhaul representative was very helpful, professional and friendly.
Cynthia SExcellent service.. will rent again and recommend to friends.. thank you..
Donavan FUhaul location was good and well maintained.
Deepak DEvery thing was fine and good thanks
Walter HCustomer Service agents that was there at time I picked up truck is amazing and very kind.
Constance C