Customer Reviews for A Storage Depot Management LLC
(U-Haul Neighborhood Dealer)

809 reviews

401 Boro Rd   Primos, PA 19018

(610) 394-0107

Office Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: 9:30 am - 3 pm
Special Operating Hours
  • 6/23/2025: Closed
  • 7/4/2025: Closed
  • 9/1/2025: Closed
  • 11/27/2025: Closed
  • 12/24/2025: Closed
  • 12/25/2025: Closed
  • 12/31/2025: 9:30 am - 1:30 pm
  • 1/1/2026: Closed

Show All Hours

Services at this Location:

Contact Us

(610) 394-0107

401 Boro Rd
Primos, PA 19018

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: 9:30 am - 3 pm
Special Operating Hours
  • 6/23/2025: Closed
  • 7/4/2025: Closed
  • 9/1/2025: Closed
  • 11/27/2025: Closed
  • 12/24/2025: Closed
  • 12/25/2025: Closed
  • 12/31/2025: 9:30 am - 1:30 pm
  • 1/1/2026: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Paul T 
Rating:
5.0

More staff during busy time.

TONY H 
Rating:
5.0

Customer did not leave a comment.

MARY B 
Rating:
5.0

Everything worked well as explained by the employee

AARON S 
Rating:
5.0

While the uhaul itself appeared clean it had a very weird smell, it smelled like a subway station, an unclean bathroom kind of smell. We had to spay lysol in there.

Rachel H 
Rating:
5.0

Customer did not leave a comment.

Anais M 
Rating:
5.0

Unfortunately, this is an emergency move... I didn't utilize the cargo van the way I would have liked but it was a good size for what I needed. The associate was pleasant and cheerful even though I was having a rough day/week/month/year/LIFE. He explained the charges well and helped me understand what they were for. I would recommend this location in the future :-)

YVETTE W 
Rating:
5.0

Customer did not leave a comment.

Noella N 
Rating:
5.0

There when you need them

GINA M 
Rating:
5.0

Customer did not leave a comment.

JIMMY C 
Rating:
5.0

Customer did not leave a comment.

LANDEN L 
Rating:
5.0

Customer did not leave a comment.

GINA M 
Rating:
5.0

Customer did not leave a comment.

YUQI S 
Rating:
5.0

Customer did not leave a comment.

Valerie D 
Rating:
5.0

keep doing what you do. being respectful and professional.

Herbert B 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F 
Rating:
5.0

I will definitely suggest this location, the representative / staff in the office are very friendly and calm, he provided proper guidance regarding to the vehicle and procedures.

HARIKRISHNA P 
Rating:
5.0

Customer service provided was exceptional. Thank you

BABY R 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F 
Rating:
4.0

Customer did not leave a comment.

michael f 
Rating:
5.0

Customer did not leave a comment.

GINA M 
Rating:
5.0

Quick and easy, experts behind the counter. Thanks.

ROBERT F 
Rating:
5.0

Great staff.

ANDREW G 
Rating:
5.0

THANKS YOU SO MUCH FIR YOUR HELP .

SAID N 
Rating:
5.0

Front desk person was very professional and gave detailed information about rental. Location was very accessible and pickup and drop off was very easy. Would rent equipment from this location again.

PAUL C 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H 
Rating:
5.0

Customer did not leave a comment.

Stephanie R 
Rating:
5.0

It was my first time renting a truck from U-Haul. The process was fast , convenient and affordable . The staff was also pleasant and efficient, would highly recommend.

MISSIETRA S 
Rating:
5.0

Customer did not leave a comment.

ALBERTHA B 
Rating:
5.0

I was caught off guard that I needed to pay for the mileage too. I forgot despite previous rentals. My only suggestion would be to make that a little clearer during the booking process.

TIFFANY W 
Rating:
5.0

Excellent customer service! The staff was friendly, and the store was clean and hassle-free. Scheduling a pick-up was seamless, and both the pick-up and drop-off processes were incredibly easy. Amazing team at this location!

YIHEYIS M 
Rating:
5.0

Customer did not leave a comment.

SEYDOU D 
Rating:
5.0

This is my second time using A Storage. I love getting my rental vans from here. It’s clean, great customer service. Very consistent no disappointment. Love it from the beginning Dennis setting the reservation for the van. And Wayne completing the rental. 10stars

DEBRA H 
Rating:
5.0

Thanks once again for outstanding service!

JASON M 
Rating:
5.0

Customer did not leave a comment.

JERZY J 
Rating:
5.0

HEY GUYS SO AWESOME PROFESSIONALISM FROM MANAGERS M.DAVE AND M.WAYNE A STORAGE DEPOT PRIMOS ALDEN PENNSYLVANIA THANKS YOU SO MUCH .

SAID N 
Rating:
5.0

Excellent service. Wayne always helps us with whatever we need!

DENNIS P 
Rating:
5.0

I am so appalled that I had to wait until 9:30 am to pick up the truck and equipment. I had request to pick up the truck early before the office was open and the app or the website would not let me do so. The customer service representatives (3) were helpful and the representative at the office were wonderful but your APPLICATION for UHAUL SUCKS! I would never ever choose to pick up my truck again from UHAUL again. This was my first time using the app this way and I will never recommend this way to anyone. I spent close to $300.00 this week and I am upset. I should be refunded for my lost money spent on one of my trips. Fix your app because many people that I spoke to have also had a horrible experience with virtual picking up their truck this way.

Kellie B 
Rating:
5.0

Customer did not leave a comment.

ARNOLD T 
Rating:
5.0

Knowledgeable and freindly

THOMAS F 
Rating:
5.0

Customer did not leave a comment.

Gary L 
Rating:
5.0

The manager was super nice and helpful

WILLIE F 
Rating:
5.0

Friendly personnel at Primos AND Rio Grande NJ!!!!

Melinda L 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H 
Rating:
5.0

The Manager Wayne is phenomenal, answers all your questions and helps pick the best option for your needs. Definitely using this service again, highly recommended

TONI J 
Rating:
4.0

Great customer service access to the automobile great service.

MAJOR P 
Rating:
5.0

Staff was friendly and knowledgeable, very well organized , great experience.

DEBORAH S 
Rating:
5.0

The representative at A1 storage was courteous and very knowledgeable of the rental process. He made it seamless. Wonderful site to rent from. Will definitely recommend to everyone.

DEBRA H 
Rating:
5.0

It was a pleasant experience visiting and doing business with this uhaul office. Will use their renting sevices again, if need be.

Sandra J 
Rating:
4.0

None

NICHOLS T 
Rating:
5.0

Nothing, Steve and everyone at A Storage Depot in Primos are very accommodating. I have rented many trucks from them and my experience has always been great.

DENNIS M 
Rating:
5.0

Customer did not leave a comment.

VENKATESWAR M 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
4.0

Customer did not leave a comment.

DONNA P 
Rating:
5.0

My favorite location. Great process. Great people.

LEAH S 
Rating:
5.0

Customer did not leave a comment.

MONTRELL D 
Rating:
5.0

I always like this

NFALY C 
Rating:
5.0

Easy to find. Excellent customer service. Great assistance with helping me install and tips on handling.

JAMES M 
Rating:
5.0

Customer did not leave a comment.

THOMAS S 
Rating:
4.0

Put barcode to scan when dropping keys. Website not user friendly

FRANCIS H 
Rating:
5.0

Customer did not leave a comment.

Jonathan F 
Rating:
5.0

Customer did not leave a comment.

Carmen L 
Rating:
5.0

Agent satisfactorily answers all questions relating to equipment, thereby making the rental experience one of a kind.

ABU S 
Rating:
5.0

Customer did not leave a comment.

john w 
Rating:
5.0

No improvements are needed for the staff! They were great through both rental transactions. This was such a hassle-free experience.

LIsa G 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

The customer service person was extremely helpful and friendly I really appreciate his service

Julu P 
Rating:
5.0

The Employee working was very respectful, pleasant and an overall great experience he deserves a raise and many good opportunities. Thank you Uhaul for one of the best out there.

Ronald C 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

The location is well run and had all the support itrms beside all packing items and boxes to include moving dollies of all varies. The staff is courtious, knowledgeable and friendly.

Ernest T 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

The staff was efficient and knowledgeable. I was out the door with my rental in under 10 minutes. No problems with the truck, it was in great working order.

Kurt E 
Rating:
1.0

Customer service was very poor

Rosalyn T 
Rating:
4.0

Your mobile app pick up. The facility didn't open till 930. I put in for 800 pickup through mobile pick up and it didn't work, even though I got the confirmation reservation email. I had 6 men standing around for 2 hours waiting on me. And I had to pay them for doing nothing. Get your app working! Lesson learned!

Robert B 
Rating:
5.0

Nothing

Frank J 
Rating:
5.0

Customer did not leave a comment.

Edward B 
Rating:
5.0

Pretty good experience

Eric W 
Rating:
4.0

The man needs a hearing aid

Patricia O 
Rating:
2.0

Customer did not leave a comment.

Milouse D 
Rating:
4.0

Customer did not leave a comment.

Twanna A 
Rating:
4.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Jeana M 
Rating:
3.0

your customer service could use some improving.

Herbert B 
Rating:
4.0

The Uhaul representative was very helpful, professional and friendly.

Cynthia S 
Rating:
5.0

Customer did not leave a comment.

Ansumana K 
Rating:
5.0

Customer did not leave a comment.

THOMAS D 
Rating:
5.0

Excellent service.. will rent again and recommend to friends.. thank you..

Donavan F 
Rating:
5.0

Customer did not leave a comment.

Nasir V 
Rating:
5.0

Uhaul location was good and well maintained.

Deepak D 
Rating:
5.0

Every thing was fine and good thanks

Walter H 
Rating:
5.0

Customer did not leave a comment.

Isaiah B 
Rating:
5.0

Customer did not leave a comment.

Dashaun C 
Rating:
5.0

Customer Service agents that was there at time I picked up truck is amazing and very kind.

Constance C 
Rating:
5.0

Customer did not leave a comment.

Jon R 
Rating:
5.0

Customer did not leave a comment.

Gina Z 
Rating:
5.0

Customer did not leave a comment.

TWANNA A 
Rating:
5.0

All was good. Agent was friendly and respectful.

Matthew K 
Rating:
5.0

Customer did not leave a comment.

Russel L 
Rating:
5.0

Customer did not leave a comment.

Rich S 
No reviews have been submitted for this location.
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